CITY SERVICES IN SAUDI ARABIA

A comprehensive citizen survey and economical study of essential services in Saudi Arabia
1 1
 TABLE OF CONTENTS

01 INTRODUCTION 04 - 04

02 STUDY OBJECTIVE 06 - 07

03 LIST OF SECTORS AND SERVICES 09 - 12

04 CITIZEN SURVEY 14 - 16

05 ECONOMIC EVLUATION OF SERVICE SECTORS 18 - 33

06 SERVICE MATRIX 35 - 38

07 STRATEGY OF TREATMENT FOR CITY SERVICES 40 - 41

08 APPENDIX 43 - 48

2
 Introduction
3
INTRODUCTION
This document has an exhaustive
list of all the services that are
provided by the municipality and
private sector. Fundamentally, all
the services have been listed that
an individual will need in a day to
carry out his/her daily activities. In
the slides below, the sectors have
been categorized with the
respective services.

4
 Study Objective

5 5
Study Objective
List of Services and Identify list of services and sectors for the
Sectors citizen in Saudi Arabia

Survey of significant Determine the list of critical services from

services the citizen survey

Economic Assessment of Conduct the economic assessment of

list of services mapped list of services

Recommendation and Analyze and give strategic roadmap for the

Strategic Roadmap list of services

6
Study Framework CITIZEN SURVEY

PRIMARY RESEARCH
Conducted an online citizen survey across the Saudi
Arabia in April 2021 to identify important services

• Identify major important sectors

• Citizen's perception of important services

Study Scope List of Services & Overall Analysis

Recommendation
/Objective Sectors (Service Matrix)

SECONDARY RESEARCH
SECONDARY INTERVIEW
Evaluate the list of services from economic
perception

• Laborer wages

• Estimated OpEx

7
 List of Sectors
and Services
8 8
Sectors & Services Mapping

Identify the list of major sectors Listed Sectors and Services

along with the corresponding

Conducted Citizen Survey
services based on inputs gathered
Identified significant sectors and
from extensive citizen survey. services

Furthermore, estimated the Evaluated economic contribution of

each sectors and services
average cost of laborer wages for
Mapped the survey data and economic
the identified service sectors and indicators to sectors

mapped them to a service matrix Recommendations to boost service

performance

9
 Road MAP Educational Sector Health

Sports
Housing, Urban
Planning, and
Security
Environment Sector

Public Services

Heritage, Culture Entertainment

and Arts Sector
10
Sectors and Services List (01 out of 02)
Sports (09) Entertainment (08) Public Services (09) Heritage, Culture and Arts Sector (08)

Walking track Malls and Shopping Centres Public Internet Services (Public Wi-Fi) Exhibitions and Festivals

Open Sport Ground in

Arcade Games’ Halls Containers for Waste Recycling Museums
Neighborhood

Gyms Restaurants and Cafes Petrol and Gas Station Art Exhibition

Golf Courses Natural Reserves Banks and ATMs Cinemas

Recreation and Relaxation

Children Swimming Centres Public Toilets Theatres
Centres

Sport Centres Amusement Parks Gas Cylinders Shops Music and Art Institutes

Cycling Tracks Zoos and Aquariums Public Transportation Operas

Equestrian Clubs Water Parks Water Tanks Supplying Historical and Archaeological Sites

Regular Sport Events and

Post Offices
Activities

11
Sectors and Services List (02 out of 02)
Housing, Urban Planning, and
Educational Sector (05) Health (06) Security (03)
Environment Sector (02)
Day-care Centres Hospitals Public Parks and Gardens Civil Defence

Prepared Sites for Community Smart Security Cameras inside

Universities Clinics
Events Residential Neighborhoods

Schools for People with Special Needs Pharmacies Police Station

Colleges and Academies Physical Therapy Centres

Private Schools Veterinary Medicine Centres

Medical Labs

Note: The city operator have been highlighted in red color

12
 Citizen Survey

13 13
 Scope and Research Methodology
Screenshot of the online questionnaire

• To understand the expectation/

need of the citizens from the city
services, which will help the
government in prioritizing and
reallocate the resources to
desired sectors.

• To understand the growth of

sectors in the groups

Questionnaire Link: https://eforms.balady.gov.sa/ar/form/191

Note: Detailed questionnaire response is included in the appendix

14
Citizen Survey
Conducted
Survey (3,274
• Conducted a detailed survey with citizens of number of
primary
Saudi Arabia (April 2021) through an online respondents)
mode to identify the list of significant
services and the subsequent sectors
influencing their daily lives in the Kingdom. Identified major
significant
sectors

• Analyzed the findings to broadly categorize

the services into important, somehow Determine the
significant
important and not important based on their sectors based
on their
significance significance

15
 Some key findings from citizen survey
Civil Défense Public Transportation Open sport ground in
neighborhood
Petrol and gas station Water tanks supplying
Sport centres
Banks and ATMs Post offices
Cycling tracks
Public toilets Hospitals Clinics Operas
Children swimming centres Private schools
Smart security cameras Pharmacies Water Parks Golf courses
inside residential Equestrian clubs
Medical labs Regular sport events and
neighborhoods Theatres
activities Arcade games’ halls
Physical therapy centres

MEDIUM
Police station Malls and shopping centres
HIGH

Cinemas

Gyms Universities
Public parks and gardens Restaurants And Cafes
Day-care centres
Gas cylinders shops
Colleges and academies
Public internet services
Schools for people with
Prepared sites for special needs
community events
Walking track
Containers for waste
recycling Sport centres
LOW
Exhibitions and festivals
Veterinary
Museums
Natural Reserves medicine centres
Amusement Parks Art Exhibition
Music And Art Institutes
Recreation And
Relaxation Centres
Zoos And Aquariums
Historical And
Archaeological Sites

16
 Economic
Evaluation
17 17
Economic Evaluation of Service Sectors Significance
Benchmark the
services against
• The data table from laborer wages composition is the service
estimated
categorized into high, medium and low based on the operational
costs
33rd and 66th percentile values of estimated
operational cost per month i.e., 1,14,063 and Categorize
services into
1,94,673 respectively significance –
high, medium
and low
• Interpret the analysis along with the findings of
survey data to formulate the policies for highly Determine the
significant sectors and potentially growing sectors. services cluster
based on their
significance

18
 Economic Evaluation of Service Sectors Significance – Data Analysis
Banks and ATMs Arcade games’ halls Operas Walking track Amusement Parks

Clinics Art Exhibition

Cinemas Petrol and gas station Water Parks
Children swimming centres
Hospitals Colleges and academies Police station Water tanks supplying
Civil Defence
Natural Reserves Containers for waste Prepared sites for
Equestrian clubs
recycling community events
Pharmacies Gas cylinders shops Gyms
Cycling tracks Private schools
Post offices MEDIUM Zoos And Aquariums
Day-care centres Public internet services
HIGH

LOW
Malls and shopping centres
Public Transportation
Exhibitions and festivals Public parks and gardens Museums
Restaurants And Cafes
Golf courses Public toilets Open sport ground in
Smart security cameras neighborhood
inside residential Historical And Regular sport events and
Physical therapy centres
neighborhoods Archaeological Sites activities
Recreation And Relaxation
Universities Medical labs Sport centres Centres

Music And Art Institutes Theatres Schools for people with

Veterinary medicine centres
special needs

19
Laborer Wages Composition across Service Sectors

• Identify the average wage of employees across

Estimated the
different service sector based on numerous employee average wages of
employees per
wages survey conducted in the Saudi Arabia. annum across
services

• Assessing the percentage composition of the high-

Identify the
skilled as well as low-skilled employees in different laborer
service sectors identified for the citizen survey composition in
terms of their
skills – low-skilled
and high-skilled
• Estimate the average operational cost per service laborers
sector based on average wages per annum and
composition of high and low skilled laborers Calculate the
estimated
minimum OpEx in
the service per
month

20
 Laborer Wages Composition across Service Sectors – Data Analysis (1/7)
Percentage of Percentage of Estimated Wage Estimated Wage Per Month Cost
Services Labor Wages High Skill Low Skill of High Skill of Low Skill in Service Sector
Intensity Employee Employee Employee (per Employee (per (in million SAR)
annum) annum)

Prepared sites for community Medium 33% 67% 1,69,457 1,29,275 8,587.24
events

Veterinary medicine centres High 65% 35% 2,71,320 2,07,480 3,582.17

Banks and ATMs High 40% 60% 4,09,154 3,18,231 1,544.54

Restaurants and cafes High 26% 74% 2,80,873 2,11,544 1,388.54

Hospitals High 47% 53% 1,49,470 1,15,402 1,112.02

Smart security cameras inside High 30% 70% 3,19,340 2,40,187 736.79
residential neighborhoods

Sport centres Medium 25% 75% 2,05,870 1,52,240 559.54

Natural reserves High 35% 65% 1,86,300 1,43,308 541.62

Post offices High 30% 70% 1,98,950 1,55,700 540.68

Public transportation High 39% 61% 1,87,834 1,44,420 540.38

21
 Laborer Wages Composition across Service Sectors – Data Analysis (2/7)
Percentage of Percentage of Estimated Wage Estimated Wage Per Month Cost
Services Labor Wages High Skill Low Skill of High Skill of Low Skill in Service Sector
Intensity Employee Employee Employee (per Employee (per (in million SAR)
annum) annum)

Pharmacies High 55% 45% 3,51,741 2,70,296 518.64

Clinics High 60% 40% 2,26,371 1,73,223 436.92

Universities High 65% 35% 2,79,169 2,16,597 422.97

Petrol and gas station Medium 27% 73% 54,875 42,945 418.24

Public toilets Medium 15% 85% 1,36,880 1,07,380 385.08

Prepared sites for community events Medium 33% 67% 1,69,457 1,29,275 8,587.24

Veterinary medicine centres High 65% 35% 2,71,320 2,07,480 3,582.17

Banks and ATMs High 40% 60% 4,09,154 3,18,231 1,544.54

Restaurants and cafes High 26% 74% 2,80,873 2,11,544 1,388.54

Hospitals High 47% 53% 1,49,470 1,15,402 1,112.02

22
 Laborer Wages Composition across Service Sectors – Data Analysis (3/7)
Percentage of Percentage of Estimated Wage Estimated Wage Per Month Cost
Services Labor Wages High Skill Low Skill of High Skill of Low Skill in Service Sector
Intensity Employee Employee Employee (per Employee (per (in million SAR)
annum) annum)

Smart security cameras inside

High 30% 70% 3,19,340 2,40,187 736.79
residential neighborhoods

Sport centres Medium 25% 75% 2,05,870 1,52,240 559.54

Natural reserves High 35% 65% 1,86,300 1,43,308 541.62

Post offices High 30% 70% 1,98,950 1,55,700 540.68

Public transportation High 39% 61% 1,87,834 1,44,420 540.38

Pharmacies High 55% 45% 3,51,741 2,70,296 518.64

Clinics High 60% 40% 2,26,371 1,73,223 436.92

Universities High 65% 35% 2,79,169 2,16,597 422.97

Petrol and gas station Medium 27% 73% 54,875 42,945 418.24

Public toilets Medium 15% 85% 1,36,880 1,07,380 385.08

23
 Laborer Wages Composition across Service Sectors – Data Analysis (4/7)
Percentage of Percentage of Estimated Wage Estimated Wage Per Month Cost
Services Labor Wages High Skill Low Skill of High Skill of Low Skill in Service Sector
Intensity Employee Employee Employee (per Employee (per (in million SAR)
annum) annum)

Public parks and gardens Medium 20% 80% 1,38,060 1,05,020 382.16

Containers for waste recycling Medium 45% 55% 1,39,240 1,03,840 381.07

Walking track Medium 15% 85% 1,34,520 1,08,560 379.76

Public internet services Medium 40% 60% 1,65,561 1,25,598 372.83

Exhibitions and festivals Medium 55% 45% 3,32,267 2,62,316 362.00

Historical and archaeological sites Medium 45% 55% 2,78,881 2,09,161 304.97

Police station Medium 45% 55% 2,76,762 2,14,190 299.22

Equestrian clubs Low 38% 63% 1,82,811 1,38,588 227.60

Operas Medium 45% 55% 1,99,920 1,49,520 218.39

Cycling tracks Medium 20% 80% 80,640 42,210 212.10

24
 Laborer Wages Composition across Service Sectors – Data Analysis (5/7)
Percentage of Percentage of Estimated Wage Estimated Wage Per Month Cost
Services Labor Wages High Skill Low Skill of High Skill of Low Skill in Service Sector
Intensity Employee Employee Employee (per Employee (per (in million SAR)
annum) annum)

Water parks Medium 25% 75% 1,71,767 1,27,724 198.08

Water tanks supplying Medium 15% 85% 70,317 54,691 197.61

Golf courses Medium 30% 70% 1,62,909 1,27,799 187.75

Arcade games’ halls Medium 45% 55% 1,71,399 1,26,370 186.22

Music and art institutes Medium 35% 65% 1,57,443 1,21,847 178.65

Regular sport events and activities Medium 35% 65% 66,640 48,720 175.50

Private schools Medium 46% 54% 2,00,433 1,52,103 163.62

Colleges and academies Medium 61% 39% 2,07,678 1,54,216 158.45

Cinemas Medium 20% 80% 1,28,950 97,824 151.22

Day-care centres Medium 30% 70% 2,88,796 2,19,003 136.81

25
 Laborer Wages Composition across Service Sectors – Data Analysis (6/7)
Percentage of Percentage of Estimated Wage Estimated Wage Per Month Cost
Services Labor Wages High Skill Low Skill of High Skill of Low Skill in Service Sector
Intensity Employee Employee Employee (per Employee (per (in million SAR)
annum) annum)

Medical labs Medium 40% 60% 1,90,240 1,49,240 134.67

Theatres Medium 20% 80% 1,11,433 86,239 131.10

Open sport ground in neighborhood Low 35% 65% 1,96,662 1,52,199 124.25

Gyms Low 40% 60% 1,75,160 1,37,410 109.81

Amusement parks Low 35% 65% 73,996 58,049 84.30

Art exhibition Low 55% 45% 69,011 51,906 73.44

Civil defence Low 55% 45% 65,520 49,840 68.48

Zoos and aquariums Low 35% 65% 59,216 45,283 66.95

Recreation and relaxation centres Low 45% 55% 58,718 44,287 64.35

Museums Low 59.22

55% 45% 54,523 42,773

26
 Laborer Wages Composition across Service Sectors – Data Analysis (7/7)
Percentage of Percentage of Estimated Wage Estimated Wage Per Month Cost
Services Labor Wages High Skill Low Skill of High Skill of Low Skill in Service Sector
Intensity Employee Employee Employee (per Employee (per (in million SAR)
annum) annum)

Physical therapy centres Low 55% 45% 2,58,278 1,89,973 50.40

Gas cylinders shops Low 40% 60% 56,011 42,244 44.12

Schools for people with special

Low 45% 55% 1,92,340 1,46,700 39.23
needs

Children swimming centres Low 35% 65% 54,664 41,830 34.42

Malls and shopping centres Low 40% 60% 2,56,230 1,99,290 0.10

27
Key Findings from Economic Assessment
Identify the service
• Aligning the total laborer count as well as with high estimated
operational cost per
list of services based on the estimated month
labor wages intensity categories to
determine the significant service sectors
Map the services
with their
operational costs
• The collective data projection provides a with total laborer
count
detailed analysis of the services laborer
wages along with their per month
estimated OpEx List the data as per
their descending
order of their laborer
wages intensity

28
Key findings from economic assessment (1/5)
Labor Wages Intensity Per Month Cost in Sector
Services Total Laborer Count (in million SAR)

Veterinary medicine centers High 187039 3,582.17

Banks and ATMs High 49,719 1,544.54

Restaurants And Cafes High 4,75,156 1,388.54

Hospitals High 4,33,371 1,112.02

Smart security cameras inside residential High 29911 736.79

neighborhoods

Natural Reserves High 34,887 541.62

Post offices High 34887 540.68

Public Transportation High 1,36,034 540.38

Pharmacies High 37,234 518.64

Clinics High 26,959 436.92

29
Key findings from economic assessment (2/5)
Labor Wages Intensity Per Month Cost in Sector
Services Total Laborer Count (in million SAR)

Universities High 21282 422.97

Prepared sites for community events Medium 23,28,933 8,587.24

Sport centers Medium 34887 559.54

Petrol and gas station Medium 97,165 418.24

Public toilets Medium 34887 385.08

Public parks and gardens Medium 34887 382.16

Containers for waste recycling Medium 37,084 381.07

Walking track Medium 34887 379.76

Public internet services Medium 29911 372.83

Exhibitions and festivals Medium 14,786 362.00

30
Key findings from economic assessment (3/5)
Labor Wages Intensity Per Month Cost in Sector
Services Total Laborer Count (in million SAR)

Historical And Archaeological Sites Medium 14,786 304.97

Police station Medium 14,443 299.22

Operas Medium 14,786 218.39

Cycling tracks Medium 34,887 212.10

Water Parks Medium 14,786 198.08

Water tanks supplying Medium 34887 197.61

Golf courses Medium 14,786 187.75

Arcade games’ halls Medium 14,786 186.22

Music And Art Institutes Medium 14,786 178.65

Regular sport events and activities Medium 34887 175.50

31
Key findings from economic assessment (4/5)
Labor Wages Intensity Per Month Cost in Sector
Services Total Laborer Count (in million SAR)

Private schools Medium 50,088 172.55

Colleges and academies Medium 68,694 158.45

Cinemas Medium 14,786 151.22

Day-care centers Medium 6,129 136.81

Medical labs Medium 9,296 134.67

Theatres Medium 14,786 131.10

Open sport ground in neighborhood Low 8,233 124.25

Gyms Low 8,233 109.81

Zoos And Aquariums Low 14,786 66.95

Recreation And Relaxation Centers Low 14,786 64.35

32
Key findings from economic assessment (5/5)
Labor Wages Intensity Per Month Cost in Sector
Services Total Laborer Count (in million SAR)

Museums Low 14,786 59.22

Physical therapy centers Low 2,740 50.40

Schools for people with special needs Low 2,740 39.23

Malls and shopping centers Low 5 0.10

33
 Service Matrix
34 34
Calculation of Service Matrix
Determine the
• The combined assessment of citizen most influential
sector and service
survey along with the economic as per citizen
survey
evaluation of the sectors and services
were mapped with a benchmarking of
Identify the leading
high, medium and low as shown in the sector with existing
economic activities
based on macro-
graph of subsequent slide economic
indicators

• Based on the significance of service are

mapped with citizen survey data (x-axis) Projected the
findings on a graph
against the estimated cost of laborers per
month (y-axis)

35
Frequency of Usage Map – Survey and Economic Assessment (1/2)
Significance as per HIGH Significance as per
Significance as Average Significance as Average
Services Economic Services Economic
per Survey Data Score per Survey Data Score
Evaluation Evaluation

AVERAGE SCORE OF SURVEY DATA & ECONOMIC EVALUATION

Banks and ATMs   3 Public parks and gardens   2.5

Restaurants And Cafes   3 Containers for waste recycling   2.5

Hospitals   3 Walking track   2.5

Smart security cameras Public internet services   2.5

inside residential   3
Historical And Archaeological
neighborhoods Sites
  2.5

Natural Reserves   3
Police station   2.5

Post offices   3 Cycling tracks   2.5

Public Transportation   3 Water Parks   2.5

Pharmacies   3 Water tanks supplying   2.5

Clinics   3 Regular sport events and

activities
  2.5
Universities   3
Colleges and academies   2.5
Prepared sites for
  2.5
Day-care centres   2.5
community events
Sport centres   2.5 LOW Medical labs   2.5

Petrol and gas station   2.5 Veterinary medicine centres   2

Public toilets   2.5 Exhibitions and festivals   2

High Medium Low

36
Frequency of Usage Map – Survey and Economic Assessment (1/2)
Significance as per HIGH Significance as per
Significance as Average Significance as Average
Services Economic Services Economic
per Survey Data Score per Survey Data Score
Evaluation Evaluation

AVERAGE SCORE OF SURVEY DATA & ECONOMIC EVALUATION

Arcade games’ halls   2 Art Exhibition   1.5

Private schools   2 Equestrian clubs   1.5

Open sport ground in Operas   1.5

neighborhood
  2
Golf courses   1.5
Gyms   2
Music And Art Institutes   1.5
Amusement Parks   2
Cinemas   1.5
Civil Defence   2 Theatres   1.5

Zoos And Aquariums   2 Museums   1.5

Recreation And Relaxation

Centres
  2

Physical therapy centres   2

Gas cylinders shops   2 Note: The average score is calculated based on

Schools for people with special
needs
Children swimming centres
Malls and shopping centres
 
 
 
assigning ratings of 3,2 and 1 to high, medium and
2 low, respectively. Hence, the average score is
determined based on the average scores of survey
2 LOW data and economic evaluation
2

High Medium Low

37
 Distribution of Services Based on Importance and Laborer Wages Intensity
Banks and ATMs Clinics Hospitals Natural Reserves
Veterinary medicine centres
Pharmacies Post offices Restaurants And Cafes
HIGH

Public Transportation Universities Smart security cameras inside residential neighborhoods

Colleges and academies Containers for waste recycling Cycling tracks Day-care centres
Golf Arcade games’
Cinemas
courses halls
Laborer Wages Intensity

Petrol and gas

Historical And Archaeological Sites Medical labs Police station
Exhibitions and station
Operas Theatres
festivals
MEDIUM

Prepared sites for community events Public internet services Public parks and gardens
Private schools
Music And Art Institutes Public toilets Regular sport events and activities Sport centres Walking track

Water Parks Water tanks supplying

Art Exhibition Amusement Parks Children swimming centres Civil Défense

Gas cylinders shops Gyms Malls and shopping centres

LOW

Equestrian clubs
Open sport ground in neighborhood Physical therapy centres Recreation And Relaxation Centres
Museums
Schools for people with special needs Zoos And Aquariums

LOW MEDIUM HIGH

Importance Of Services Based On Survey Data

38
 Strategy of Treatment
for City Services
39

39
Strategy Treatment – Regulatory
Regulation Strategy Treatment

High Enforce trade licensing, companies scoring, link trade licensee with labor dormitories

Medium Enforce trade license and companies scoring

Low Regulate labor dormitories for large companies

40
 Recommendation for highly significant services from survey data and economic assessment

Regulatory Strategy Treatment – High

HIGH

Regulatory
Laborer Wages Intensity

Regulatory
Strategy
Strategy Regulatory Strategy Treatment – High
MEDIUM

Treatment
Treatment
– Low
– Medium

Regulatory
Strategy
LOW

Treatment Regulatory Strategy Treatment – High

– Medium

LOW MEDIUM HIGH

Importance Of Services Based On Survey Data

41
 Appendix
42 42
 Note: “HL” from Priority columns values to be read as “H” – Survey Data and “L”– Economic Evaluation

Data for Service Matrix Sports Sector

Se ctor

Heritage, Culture And Arts Sector

Se rvices
Open sport ground in neighborhood
Operas
Pr iority
HL
LM
Se ctor Se rvices Pr iority
Public Services Petrol and gas station HM
Entertainment Sector Amusement Parks HL
Health Sector Pharmacies HH
Entertainment Sector Arcade games’ halls MM
Health Sector Physical therapy centres HL
Heritage, Culture And Arts Sector Art Exhibition ML
Security Sector Police station HM
Public Services Banks and ATMs HH Public Services Post offices HH
Sports Sector Children swimming centres HL Housing, Urban Planning, And
Prepared sites for community events HM
Environment Sector
Heritage, Culture And Arts Sector Cinemas LM
Educational Sector Private schools MM
Security Sector Civil Défense HL
Public Services Public internet services HM
Health Sector Clinics HH
Housing, Urban Planning, And
Educational Sector Colleges and academies HM Public parks and gardens HM
Environment Sector
Public Services Containers for waste recycling HM Public Services Public toilets HM
Sports Sector Cycling tracks HM Public Services Public Transportation HH
Educational Sector Day-care centres HM Entertainment Sector Recreation And Relaxation Centres HL
Sports Sector Equestrian clubs ML Sports Sector Regular sport events and activities HM
Heritage, Culture And Arts Sector Exhibitions and festivals MM Entertainment Sector Restaurants And Cafes HH

Public Services Gas cylinders shops HL Educational Sector Schools for people with special needs HL

Sports Sector Golf courses LM Smart security cameras inside residential

Security Sector HH
neighborhoods
Sports Sector Gyms HL
Sports Sector Sport centres HM
Heritage, Culture And Arts Sector Historical And Archaeological Sites HM
Heritage, Culture And Arts Sector Theatres LM
Health Sector Hospitals HH
Educational Sector Universities HH
Entertainment Sector Malls and shopping centres HL Health Sector Veterinary medicine centres LH
Health Sector Medical labs HM Sports Sector Walking track HM
Heritage, Culture And Arts Sector Museums ML Entertainment Sector Water Parks HM
Heritage, Culture And Arts Sector Music And Art Institutes LM Public Services Water tanks supplying HM
Entertainment Sector Natural Reserves HH Entertainment Sector Zoos And Aquariums HL

Note:
HH: High-High, LL: Low-Low, HL: High-Low, LH: Low-High, MM: Medium-Medium
ML: Medium-Low, LM: Low-Medium, MH: Medium-High, HM: High-Medium 43
 Online Survey Data (1/5)
Somehow
Sectors Services Important Not important Priority
important

Security Sector Civil Defence 91% 8% 1% High

Smart security cameras inside residential

Security Sector 89% 9% 2% High
neighborhoods

Security Sector Police station 84% 14% 2% High

Housing, Urban Planning, And Environment

Public parks and gardens 88% 10% 2% High
Sector
Housing, Urban Planning, And Environment
Prepared sites for community events 64% 29% 7% High
Sector

Public Services Public internet services 84% 13% 3% High

Public Services Containers for waste recycling 82% 15% 3% High

Public Services Petrol and gas station High

81% 16% 3%
Public Services Banks and ATMs High
79% 18% 3%
Public Services Public toilets High
75% 21% 4%

44
 Online Survey Data (2/5)
Somehow
Sectors Services Important Not important Priority
important

Public Services Gas cylinders shops 71% 23% 6% High

Public Services Public Transportation 62% 28% 10% High

Public Services Water tanks supplying 61% 30% 9% High

Public Services Post offices 52% 39% 9% High

Health Sector Hospitals 91% 8% 1% High

Health Sector Clinics 84% 14% 2% High

Health Sector Pharmacies 84% 14% 2% High

Health Sector Medical labs High

57% 34% 9%
Health Sector Physical therapy centres High
55% 37% 8%
Health Sector Veterinary medicine centres Low
21% 38% 41%

45
 Online Survey Data (3/5)
Somehow
Sectors Services Important Not important Priority
important

Educational Sector Day-care centres 77% 20% 3% High

Educational Sector Universities 73% 22% 5% High

Educational Sector Schools for people with special needs 71% 25% 4% High

Educational Sector Colleges and academies 66% 28% 6% High

Educational Sector Private schools 34% 44% 22% Medium

Sports Sector Walking track 83% 14% 3% High

Sports Sector Open sport ground in neighborhood 75% 21% 4% High

Sports Sector Gyms High

72% 24% 4%
Sports Sector Children swimming centres High
67% 27% 6%
Sports Sector Sport centres High
55% 35% 10%

46
 Online Survey Data (4/5)
Somehow
Sectors Services Important Not important Priority
important

Sports Sector Cycling tracks 55% 33% 12% High

Sports Sector Regular sport events and activities 47% 37% 16% High

Sports Sector Equestrian clubs 36% 37% 27% Medium

Sports Sector Golf courses 16% 29% 55% Low

Entertainment Sector Malls and shopping centres 72% 24% 4% High

Entertainment Sector Restaurants And Cafes 61% 32% 7% High

Entertainment Sector Natural Reserves 54% 30% 16% High

Entertainment Sector Recreation And Relaxation Centres High

51% 34% 15%
Entertainment Sector Water Parks High
47% 37% 16%
Entertainment Sector Amusement Parks High
47% 38% 15%

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 Online Survey Data (5/5)
Somehow
Sectors Services Important Not important Priority
important

Entertainment Sector Zoos And Aquariums 45% 36% 19% High

Entertainment Sector Arcade games’ halls 30% 39% 31% Medium

Heritage, Culture And Arts Sector Historical And Archaeological Sites 38% 37% 25% High

Heritage, Culture And Arts Sector Exhibitions and festivals 31% 42% 27% Medium

Heritage, Culture And Arts Sector Museums 25% 40% 35% Medium

Heritage, Culture And Arts Sector Art Exhibition 22% 40% 38% Medium

Heritage, Culture And Arts Sector Cinemas 21% 29% 50% Low

Heritage, Culture And Arts Sector Theatres 15% 28% 57% Low

Heritage, Culture And Arts Sector Music And Art Institutes 12% 19% 69% Low

Heritage, Culture And Arts Sector Operas 9% 19% 72% Low

48
 Thank You
49