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Questionaire 2: Information systems - IS

Dear Customers!

The following questions ask about your opinion toward some aspects of my company’s information system. Remember
there is no right or wrong answer; just answer as accurately as possible. We would be grateful if you could answer these
questions to help us in enhancing our capacity.

INTRUCTION

Please, use a cross (X) onto Grey Checkbox to indicate your chosen option.

Please use a measurement scale from 1 to 5 (1: Strongly disagree, 5: Strongly agree) to answer the following questions:
Social executive behavior (reflective measurement model)
SEXB1 Behavior of top business executives towards adoption of social media is positive 1 2 3 4 5
SEXB2 Top business executives are positive in adopting social media for business activities 1 2 3 4 5
SEXB3 Top business executives support adoption of social media for business activities 1 2 3 4 5
SEXB4 Top business executives are willing to support adoption of social media in the firm 1 2 3 4 5
Social employee behavior (reflective measurement model)
SEMB1 Employee behavior towards adoption of social media is positive 1 2 3 4 5
SEMB2 Employees are positive to adopt social media in the firm 1 2 3 4 5
SEMB3 Employees support adoption of social media in the firm 1 2 3 4 5
SEMB4 Employees are willing to support adoption of social media in the firm 1 2 3 4 5

My firm has deliberately used and leveraged […] for business activities (1: Strongly disagree, 5: Strongly agree)

Social media capability (composite measurement model)

SMC1 Facebook 1 2 3 4 5
SMC2 Twitter 1 2 3 4 5
SMC3 Corporate blog(s) 1 2 3 4 5
SMC4 LinkedIn 1 2 3 4 5
 Relative to your key competitors, what is your performance in last three years in the following business processes (1:
Significantly worse, 5: Significantly better than my key competitors)

Business process performance (composite measurement model)

BPP1 Supplier relations 1 2 3 4 5
BPP2 Product and service enhancement 1 2 3 4 5
BPP3 Production and operations 1 2 3 4 5
BPP4 Marketing and sales 1 2 3 4 5
BPP5 Customer relations 1 2 3 4 5

THE END

Thank you so much for your help!

The research model

(Benitez et al., 2019)