OVERVIEW OF WEEKLY PERFO

CQ Score
Team Meeting
CQ Average: 87.38%
Details & Graphical view
Agenda of team meeting

Call Evaluation
Call Taking Report

Total Calls Taken: 117

EEKLY PERFORMANCE (TL NAME)

Absenteeism & Lateness

CQ Marks Review
Weekly Quiz
No. of Absenteeism:
Average Score: 9
No. of Lateness:
Details & Graphical view
teeism & Lateness

2
 BACK TO HOME

My team CQ marks average for 27th Feb to 5th march ,2015 .

ID Name Marks Grade

1264 Md. Rajibe Hossain 77.92%
1307 Sikder Al Masud 94.81%
1530 Md. Maruf Hasan Akanda 96.10%
1531 Russel Ahmed 81.01%
1545 Md.Bulbul Ahamed 83.54%
1548 Md Abdullah Talukder 82.28%
1571 Sanchita Khaskel 100.00%
1575 Nishat Tasnim Zinia 91.77%
1597 Marina Afrin 88.61%
1599 Nazmun Nahar 85.44%
1607 Shovan Kumar Das 79.75%
1618 Salma
1621 Md. Manik Howlader Tarun

Total Average 87.38%

 77.92%
120.00%

100.00%

80.00%

60.00%

77.92%
40.00%

20.00%

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77.92%
Meeting: Teletalk Process
Date: 4-3-2015
Time:03:00 pm
Location: Digicon Technologies Ltd. 17, Dilkusha C/A , Motijheel , Dhaka 1203
TL:Shamsur Rahman Palash
MSO:Javed Ryadh Khan
QA:Tamanna Sharker

Team Members Present

Md. Rajibe Hossain
Sikder Al Masud
Md. Maruf Hasan Akanda
Russel Ahmed
Md.Bulbul Ahamed
Md Abdullah Talukder
Sanchita Khaskel
Nishat Tasnim Zinia
Marina Afrin
Nazmun Nahar
Shovan Kumar Das
Salma
Md. Manik Howlader Tarun

It will be revised based on opera

gies Ltd. 17, Dilkusha C/A , Motijheel , Dhaka 1203
sh

We are talking about

Break Management,Recently new updates
Recently new updates,CQ marks
Recently new updates, Give feed back about their service
Recently new updates,Discuss with QA
Recently new updates,  Absenteeism
Attendance, Recently new updates,Late log in
Late log in,Recently new updates,Absenteeism
Recently new updates,CQ marks review
Recently new updates,CQ marks, Team Bonding
Recently new updates,Attendance
Recently new updates,Break Management
Rules and regulation
Rules and regulation

l be revised based on operational requirements.

al requirements.
 CQ marks review for 27th Feb to 5th march ,2015 .

ID Name CQ Score Issue/Wrap Up

1264 Md. Rajibe Hossain 77.92% MTV Related,Bornomala SIM Related
1307 Sikder Al Masud 94.81% Internet Setting,Bornomala SIM Related
1530 Md. Maruf Hasan Akanda 96.10% Data Package Related,MTV Related
1531 Russel Ahmed 81.01% Data Package Related,Free Bonus Related
1545 Md.Bulbul Ahamed 83.54% MTV Related
1548 Md Abdullah Talukder 82.28% Bornomala SIM Related
1571 Sanchita Khaskel 100.00% Bornomala SIM Related,Internet Setting
1575 Nishat Tasnim Zinia 91.77% BGB related,CRBT Related
1597 Marina Afrin 88.61% Data Package Related,Bornomala Related
1599 Nazmun Nahar 85.44% MTV Related
1607 Shovan Kumar Das 79.75% CRBT Related,BGB Related
 Identified Problems
Lack of information to provide the customer
Did not apologize/Empathize when required.
Went blank on the call.
Irrelevant probing,Casual way of response reflecting disinterest.
Not attentive on the call.
Did not provide any complete proactive information.

Did not provide any complete proactive information.

Stammers or Fumbles frequently.Not attentive on the call.
Did not provide any complete proactive information.
Did not extend closing greeting when opportunity existed.
 Feedback from TL end
Give him proper update practically
I send him to QA and QA give him direction
I send him to QA and QA give him direction
Be attantive when give the service and don't use casul language .
Be attantive when give the service
Provies all information with update and give him how to give servie with in a sort time .
Give her appreciation.
Be attantive when give the service.
Be attantive when give the service.
Give him proper update practically .
Be attantive when give the service.
 Weekly Quiz

ID Name Marks
1264 Md. Rajibe Hossain 8.00
1307 Sikder Al Masud 8.00
1530 Md. Maruf Hasan Akanda 10.00
1531 Russel Ahmed 6.00
1545 Md.Bulbul Ahamed
1548 Md Abdullah Talukder 7.00
1571 Sanchita Khaskel 10.00
1575 Nishat Tasnim Zinia 10.00
1597 Marina Afrin 10.00
1599 Nazmun Nahar 8.00
1607 Shovan Kumar Das 9.00
1618 Salma 10.00
1621 Md. Manik Howlader Tarun

Average 9
 Chart Title
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 Absent

Date Employee ID Name TL Name MSO Name

3/1/2015 1545 Md.Bulbul Ahamed Md. Shamsur Rahman Javed Ryadh Khan

Late Login

Date Employee ID Name TL Name MSO Name

3-Mar-15 1571 Sanchita Khaskel Md. Shamsur Rahman Javed Ryadh Khan
28-Feb-15 1548 Md Abdullah Talukder Md. Shamsur Rahman Javed Ryadh Khan
Shift Time Reason of Absence
14:00PM Health Issue

Shift Time Login Time Logout Time Late [H:MM] Reason of Late
7:00 AM 6:59 AM 4:00 PM 0:09
9:00AM 9:15 AM 6:00 PM 0:25
 Call Evaluation

ID Name Date of evaluation Parcentage

1264 Md. Rajibe Hossain 1/21/2015 77.92%
1607 Shovan Kumar Das 1/22/2015 79.75%
1531 Russel Ahmed 1/22/2015 81.01%
1545 Md.Bulbul Ahamed 1/22/2015 83.54%
Call Evaluation

Reason
Close SIM offer,RBT
Internet setting
Bornomala
Close SIM offer
 Feed back
I talk to her personaly and give feedback.She said that she will try to improve it again.
I talk with her with burhan vai try to make her understand
I give one to one seccssion with her.She is very good learner.I hope she will improve her very soon.
I talk with him in meeting time.He understand his mistake.I hope it will not happen again.
Date CSP ID: Start Time End Time
2/28/2015 113 23:40 12:50
3/1/2015 139 23:48 14:12
No. of Calls
51
66