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    Ezra Nolan
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    This document provides a list of references related to quality management and administration. Some of the references discuss concepts like transformational management, organizational behavior in the 21st century, internal customer concept and its approaches in total quality management in schools. Other references discuss leadership principles from quality management pioneers like Deming, implementation of quality management systems to improve management quality, and applying total quality management principles in classrooms.

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    RUJUKAN kualiti

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    This document provides a list of references related to quality management and administration. Some of the references discuss concepts like transformational management, organizational behavior in the 21st century, internal customer concept and its approaches in total quality management in schools. Other references discuss leadership principles from quality management pioneers like Deming, implementation of quality management systems to improve management quality, and applying total quality management principles in classrooms.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    32 views2 pages

    RUJUKAN Kualiti

    Uploaded by

    Ezra Nolan
    This document provides a list of references related to quality management and administration. Some of the references discuss concepts like transformational management, organizational behavior in the 21st century, internal customer concept and its approaches in total quality management in schools. Other references discuss leadership principles from quality management pioneers like Deming, implementation of quality management systems to improve management quality, and applying total quality management principles in classrooms.

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    © All Rights Reserved
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    of 2

    RUJUKAN

    Azlan Mokhtar (2013). Transformasi pengurusan dan pentadbiran di Malays:

    International studies (COLGIS) Universiti utara.

    Ab. Aziz Yusof. 2000.Pengurus dari gelagat organisasi di abad ke21. Kuala Lumpur: Prentice Hall.

    Abd Aziz bin Abd Kadir. 2001. Pelanggan Dalaman: Konsep dan Pendekatannya dalam TQM di

    Sekolah. Jurnal Institut Pengetua, Universiti Malaya,1 (1) 54-61

    Joyce Nilsson Orsini(2013). Leadership principle from the father of total quality:

    English book, illustrated edition.

    M Ahmadun(2013). Pengenalan system untuk meningkatkan pengurusan kualiti:

    Universiti Kebangsaan Malaysia.

    W.Edwards Deming(2013). The Essential Deming: Edited by Joyce Nilsson Orsini, phd.

    W. Fordham(2013). The Essential Deming: Publication Mcgraw-Hill Education Europ

    Modul BPMN 3103 Seminar Pemikiran Pengurusan. Unit Pengajian Jarak Jauh,Universiti Utara

    Malaysia: Sintok

    Idrus, N 1. (1995). Empowerment as manifestation of total quality: A study in three countries.

    Total quality Management, 6,603-612


    Joseph C. Fields.1994. Total Quality For Schools, A guide for Implementation. United States

    Ilhamie Abdul Ghani Azmi. 2002. Pengurusan Kualiti Menyeluruh (TQM): Satu Perbandingan Antara

    Prinsip Konvensional dan Islam. Jurnal Syariah

    Masoumeh Pourrajab, Ramli Basri et al.2011. Applying Total Quality management in the

    classroom and solving students failure

    varsha agrwal

    Mcollection Sis collection

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