Operations Management Quiz 1

Instruction: Use answer sheet B

A. Write the word TRUE if the statement is correct and FALSE if the statement is wrong

1. Manufacturing and service are often different in terms of what is done but quite similar in
terms of how it is done.
2. Service involves a much higher degree of customer contact than manufacturing. The
performance of a service often occurs at the point of consumption. On the other hand,
manufacturing allows a separation between production and consumption, so that
manufacturing can occur away from the consumer
3. Manufacturing has responsibility for procurement of materials, supplies, and equipment.
Close contact with operations is necessary to ensure correct quantities and timing of
purchases.
4. Industrial Engineering is often concerned with scheduling, performance standards, work
methods, quality control, and material handling.
5. Most businesses are supported by the functions of operations, marketing, and finance.
These major functional areas must interact to achieve the organization goals
6. Operations Management is the business function that is responsible for managing and
coordinating the resources needed to produce a company’s products and services.
7. Value added is the net increase between output product value and input material value
8. Efficacy means performing activities well for least possible cost
9. The middle managers are responsible for making organization wide decisions and
establishing the plans and goals that affect the entire organization
10. Human Resource Management, or HRM, is the practice of managing people to achieve
better performance.

B. Identify the following:

1. __________is the administration of business practices to create the highest level of efficiency
possible within an organization. It is concerned with converting materials and labor into
goods and services as efficiently as possible to maximize the profit of an organization.
2. __________are activities that provide some combination of time, location, form or
psychological value.
3. ___________is the part of a business organization that is responsible for producing
goods or services
4. ___________ a sequence of activities and organizations involved in producing and
delivering a good or service
5. _____________a management function that compare the feedback against
previously established standards to determine if corrective action is needed.
6. _____________can be disruptive to operations and supply chain processes. They
may result in additional costs, delays and shortages, poor quality, and inefficient
work systems.
 7. ______________ are generally tactical and operational decisions including
management of personnel, inventory management and control, scheduling, project
management and quality assurance.
8. _______________are typically strategic decisions that usually require long-term
commitment of resources and determination of the parameters of system operation.
9. _______________an abstraction of reality; a simplification of something.
10. _______________ a management guru that introduces Theory X and Theory Y
11. ________________Father of Scientific management
12. ________________introduces the Man’s Hierarchy of needs theory
13. __________________is the practice of managing people to achieve better performance.
14. __________________are methods and actions taken to accomplish strategies.
15. __________________states the reason for the existence of an organization

Vision System operation decision Goods Operation Planning

Mission System design decision Services Variation Control
Tactics Operations management Model Strategy Directing
F. Taylor Human resource management G. Hook A. Maslow D. Mcgregor
H. Gantt Financial management E. Ball H. Ford D. Trump