Chapter 1

Introduction

Vishnu Solutions located in India, is a one of the leading Call center Industtry Consultants and Trainers in the
U.S with company name Techno Business Solutions LLC .
Techno Business Solutions with India enterprise Vishnu Solutions aims to be a leading player in the Call
Center industry in India, Philippines, Caribbean. Currently, We are already in the business of providing existing
Call Centers in India with our US client accounts and would look to provisioning these accounts tot our joint
venture Call Centers which are engineered effectively to reduce capital and operating costs. This engineering
design gives our clients added benefits in terms of savings and quality.

1. On the first day that our operation is ready, we will provide assured business – a minimum of 4000 hours.
Each Centre we JV with will have a total capacity of more than 16,000 hours agent logged time per month.
2. At 100% capacity, the Net Profit based on 24 seats could cross $100,000 per month.
3. Vishnu Solutions would provide client’s accounts, training and Tele-manage the client accounts ensuring
superior performance and customer support, engineer the call centers to make them cost effective,
provide recruitment and operational policies stabilized client accounts in these centers works for constant
improvement of performance maximization. Additionally Vishnu Solutions will provide Training Academy
and Periodic Video conferencing for Call Centre Tele – Management for client accounts we bring to you
thus ensuring superior performance and customer support.

4. The space and rentals are not calculated as we assume the space of 1,250 sqft to be owned by partners.
5. Client account retention and day-to-day operations of the facility would be the responsibility of the
partners under the guidance of Vishnu Solutions for accounts provided by Vishnu Solutions alone.
6. Complete MIS and Database handling to be done by Your company Department located at XXXX, India.
7. The state-of-art technology would allow not only Inbound and Outbound Calling and Call blended services
but also complete Web enabled services.
8. The network diagram and engineering proposal are attached. The advantages of our alliances with ETS
are:(a) No Annual Maintenance Costs (b) No Updation cost (c) Huge savings on the IPLC-had the dialer
would be in India the bandwidth required per seat would be 20KBPS (d) Savings on interest as a result of
lower capital expenditure.

Chapter 2

VISHNU SOLUTIONS has a strategic alliance with different companies. to have get Hosted Dialer Systems. With
modifications in the Telecommunication Frame Work a Dialer need not be located in India, which saves on the
IPLC Bandwidth requirements by more than 100%. We would now allocate only 10KBPS (plus data) per seat as
against 20 KBPS generally required to provision for more lines had the dialer been located here in India

Land – 1,250 square feet for Call Center with complete power back up and support. Infrastructure - VISHNU
SOLUTIONS facilities will be specifically designed to execute high volume Customer Support Services

Chapter
cha 34
PROJECTED CALL CENTRE MONTHLY EXPENDITURES

Agents Salary $150 per month x 23 Agents (Including some extras) = $3,450
Manager Expenses (1 Call Center Manager, 1 IT Head, 1 Trainer, 1 Accountant) = $1,500
Infrastructure expenses = $1,000
Leased Line Charges per month (ex Mumbai) = $3,000
Interest = $1,000
Overheads (Rent, Electricity, Transportation, Internet Charges, etc.) = $1,500
Dialer rental = $3,200 per month (based on 2500 hours Talk time at $1.40/hour)
Long Distance dialing charges per month = $1.0/hour x 2500 hour = $2500
Local DOT Charges per month/ India and US PSTN T1 Charges = $500
Tele-management and retainer expenses = $2,000
Total Cost $ 19,650 ~ $20,000

PROJECTED MONTHLY PROFITABILITY FIGURES : 7 hours per seat on one shift x 23 seats x
26 days = 4000 hours per month approx. 7500 Hours per month at $10.75 per hour(this is on
performance based calculation) = $43,000
Net Profit = $23,000 per month

PROJECTED REVENUES FROM TRAINING ACADEMY:

Manager - $200: Trainer - $150: Marketing Manager - $ 150, Misc - $ 1500: Total $ 2,000
50 students @ 200/ student for 3 months course.
Accredition paid to VISHNU SOLUTIONS @ $ 60/ student: Net to Franchise is $ 140/ student, Gross Amt.
Is $ 7000:
Expenses - $2000, Profit + $ 5,000

CAPITAL EXPENDITURE DETAILS

Rs.(in
Lacs)
1. Computer P4 6.00

2. VOIP Gateways 1.25

3. Agent Terminals headsets 1.20
4. Server for Call Center Software 1.50
5. Router ISDN 256KBPS Router and Cabling and Set-up 2.50
6.Cable,RJ45 and other expense 1.50

10. Interior cost (Furniture & Fixture) with UPS + 4.00

16. VISHNU SOLUTIONS ( Consultancy fee) 1.50

TOTAL 60.00

Items Months *All figures in us $ ‘000s

I II III IV V VI
Agents Salary 3.50 3.50 3.50 7.00 7.00 7.00
Manager Expenses 1.50 1.50 1.50 1.50 1.50 1.50
Infrastructure Expenses 1.00 1.50 1.50 1.50 1.50 1.50
IPLC 3.00 3.00 3.00 3.00 3.00 3.00
Interest 1.00 1.50 1.50 1.50 1.50 1.50
Overheads 1.50 1.50 1.50 3.00 3.00 3.00
Dialer Rental 3.20 3.20 3.20 6.40 6.40 6.40
Long Distance 2.50 2.50 2.50 5.00 5.00 5.00
Charges
Local DOT Charges 0.50 0.50 0.50 0.50 0.50 0.50
Tele-Management 2.00 2.00 2.00 4.00 4.00 4.00
Expenses for Training Academy 2.00 2.00 2.00 2.00 2.00 2.00
Inflow from Call Centre - - 43.00 43.00 43.00 86.00
Operations
Inflow from Training Academy 7.00 7.00 7.00 10.00 10.00 10.00

Net Cash Flow -14.70 -29.40 -1.10 +17.50 +36.10 +97.70