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BACHELORES OF BUSINESS MANAGEMENT

OF
BANGALORE UNIVERSITY

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BANGALORE
2009-2010
 %ECLARATION

I Ashis Ranjan, hereby declare that this project is the record of the study done by me at
MANISH INFOCOM AND MOBILES and was submitted by me as a part of partial
fulfillment of the requirements for the award of degree in Business Management of Bangalore
University.

I also declare that this report is original and genuine and has not been submitted to any other
University for the award of any %egree, %iploma or other similar titles or purposes.

Signature:
ASHIS RANJAN
Reg. no: 07vfc08031

DATE:
PLACE: BANGALORE
 ACKNOWLE%GEMENT

I would like to take this opportunity to thank each and everyone who helped me to complete
this project. I express my sincere gratitude and profound thanks to Mr.MANISH KUMAR,
SENIOR MANAGER, MANISH INFOCOM AN% MOBILES.

I also wish to express my sincere thanks to %r. A. R. Sainath, Principal and Mr. James
Thomas, H.O.% of New Horizon College and all my teaching and non teaching staff for their
encouragement throughout the project.

I would like to give my sincere thanks to my beloved guide Miss Uma.C.S, %epartment of
Management, New Horizon College for his continuous guidance and support given to me
while doing the project.

I last but not the least thanks my parents, my friends and all those without whose co-operation
I would never be able to complete this project.

NAME: ASHIS RANJAN

REG NO: 07vfc08031
 GUI%E CERTIFICATE

This is to certify that the project report entitled, ³A STUDY ON CONSUMER

SATISFACTION OF VODAFONE AT MANISH INFOCOM SIWAN, BIHAR Submitted
by ASHIS RANJAN to Bangalore University for the award of %egree in Business
Management is an outcome of genuine research work carried under my guidance and it has not
been submitted for the award of any degree, diploma or prize.

Signature
MISS UMA.C.S

Date:
 NEW HORIZON COLLEGE

CERTIFICATE

This is to certify that BANYANI RANA is a bonafied student of New Horizon College.
The project work entitled, ³A STUDY ON CONSUMER SATISFACTION,.´ is a bonafied
work carried out by her in partial fulfillment of the requirements for the award of degree in
Business Management of Bangalore University during the year 2009-2010

Signature

Date: Dr. A.R.Sainath(Principal, NHC)

Place: Bangalore




HO% CERTIFICATE

This is to certify that ASHIS RANJAN is a student of Bachelors of Business Management.

The project work entitled, ³A STUDY OF CONSUMER SATISFACTION ´ is a bonafied
work carried out by ASHIS RANJAN in partial fulfillment of the requirements for the award
of degree in Business Management of Bangalore University during the year 2009-2010. It is
certified that all corrections/suggestions have been incorporated in the project report and a
copy is deposited in the department library. This project work has been approved as it satisfies
the academic requirements for the award of Bachelors of Business Management %egree.

Signature

Date:
James Thomas (H.O.D, NHC)
Place: Bangalore






 
I hereby declare that this project titled ͞A STUDY ON CONSUMER SATISFACTION OF VODAFONE ͞has
been prepared by me during the year 2009-2010 under the guidance of Miss Uma.C.S

This project has been conducted in partial fulfillment of the requirements of the requirement for the
degree of Bachelor of Business Management.

This has been the result of my own efforts and has not been submitted to any other University for the
award or any other diploma/ degree or other similar titles or purposes.

THANK YOU

Place: Bangalore Ashis Ranjan

Date: Rge.No:07VFC08031