2021

E-Commerce Banking
Project

R&D TEAM
Table of Contents
Description ................................................................................. 2
Challenges .................................................................................. 2
Customer Journey ....................................................................... 3
Client starts his journey by: ...................................................... 3
Vendor Journey .......................................................................... 4
Vendor starts his journey by: ................................................... 4
Bank Journey .............................................................................. 4
Bank starts his journey by: ....................................................... 4
Benefits....................................................................................... 5
Features ...................................................................................... 6
Role of Banks in E-Commerce ................................................... 7
Business Model Description ....................................................... 7
Similar Ideas ............................................................................... 8
References .................................................................................. 9

1
Description
E-commerce banking platform describes an idea of having every corporate bank client
acting as a seller or a buyer in an ecommerce platform that only bank clients can access
it through their accounts. Platform in this case will be B2B platform multi-vendor, which
facilitates for the client to select from different industries & different products.

Challenges
The challenges faced in the adoption of e-commerce products and services include:

• Unique Idea
Your potential customers do not trust your platform as the idea is blurred, not specified
and cleared enough.

• Supervising Issue
Money & products quality isn’t granted from sellers and buyers since there isn’t any
supervision on them.

• Long Time Approval

A lot of wasted time since there a lot of signatures, transactions & documentations you
need to wait for them to be finalized for big deals or loans.

• Fake Documented Loans

Fake loans since a lot of corporates provide the bank fake documents with fake numbers
& guaranties for getting big loans from banks to create projects with less cost than
documented.

2
Customer Journey
Client starts his journey by:
Accessing the Platform and signing
in using credentials provided by the Delivered Accessing
bank.
Searching for the needed products.
Identifying the needed payment Tracking Searching
process (Transferring money from his
account or Demanding a loan).
Contacting the bank (online or
through Bank’s hotline) for the
needed product
Ordering Identifying
Ordering the product from the
vendor based on available budget.
Contacting
Tracking the order and see which
phase has reached.
Delivered his order & completing the payment process.

3
Vendor Journey
Vendor starts his journey by:
Accessing
Accessing the platform sign in using
credentials provided by the bank.
Finalizing Uploading
Uploading the details and images of his
products.
Receiving requests of the clients or the
bank.
Tracking Receiving
Shipping the product to the customer or
to shipping company.
Shipping
Tracking the order and see which phase
is reached.
Finalizing the payment process.

Bank Journey
Bank starts his journey by: Accessing
Accessing the platform as an admin.
Viewing all the requested transactions if they
were for loans or liquid money transferring. Finalizing Viewing

Showing procedures needed for starting the

deal.
Following-up with the customer’s
demands/problems.
Following- Showing
Finalizing payment process for the two parties Up Procedures

4
Benefits
• Better customer service as E-commerce improves:
➢ Payment options
➢ Trading
• Time saver
➢ As the Banks corporate Clients are going to deal in the same platform of the
same bank. No wasted time in other banks payment networks. Moreover,
Bank can reduce the time taken to approve mortgage application from days
to minutes.
• Availability
➢ The system enables bank to offer services 24-hour, seven-days-a-week
availability.
• Decrease Loan Frauds
➢ By monitoring all transactions and keep-up with projects timelines.
• Improve image of the bank
➢ By showing that the bank is dealing/ parting with trusted vendors.
• Increase Revenue
➢ The more the transactions the more the profits gained for example
Transactional fees.
• Retail Revolution
➢ Each client will insert his requirements & budget for his project then based
on the previous transactions volume, Business intelligence will provide the
suitable vendor for the client. Which is simply a recommendation system
leading to Retail revolution.
• Store of the future
➢ As every client will grantee his vendor by using the bank as an intermediate.

5
Features
• Payment analytics and reporting dashboard
The bank is going to monitor each and every transaction between customer and vendor
through this E-commerce platform. This can be done by summarizing purchases and
displays reports of transactions.

• Assurance of requirements delivery

Client will confirm that he has received all of his requirements from the vendor.
• Electronic movement of funds
After the requirements confirmation from client is done, the bank is going to transfer the
rest of the payment for the vendor. That is how the client will be in the safe zone.
• Wide categories for customers
The system provides wide range of products and services for your corporate clients will
mainly demand.
• Loan Payment
Requesting loan payment on the platform.

• Mobile responsive web design

Provides your clients with unique scalability E-commerce website to mobile design that
helps for the frequent customer’s engagement on mobile app. Simply all features the
platform is going to be available on the mobile.
• Real-time Inventory Updates
Provides your customers with the most accurate information about current inventory
updates. Leading to be a trusted platform with updated inventory management.

6
Role of Banks in E-Commerce

Buyer E-Commerce over Seller

the internet

Payment Payment
Instruction Instruction

Bank

Business Model Description

Regarding that business model process that is going to be implemented that clients will
access the bank’s E-Commerce platform through their signing in credentials that were
given before by the bank.
Here, in that business model every corporate can access as a seller or a buyer cause in
every client corporate’s industry includes products & services that can offer to other
clients.
Focusing on the E-Commerce banking payment process, the bank is going to handle any
payment instruction including loans or liquid existed money by freezing the needed
amount of money for the vendor until the buying process is done perfectly. The payment
process can differ in details from one bank to another regarding down payments or other
details.

7
Similar Ideas
Emirates NBD E-commerce

From

Bank of Abyssinia

Commerce Bank

8
References

https://www.modernretail.co/collection/store-of-the-future/

https://www.bankofabyssinia.com/abyssinia-ecommerce-payment-visa/
https://cbo.gov/sites/default/files/wenninger.pdf
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1614699
https://ibimapublishing.com/journals/journal-of-electronic-banking-systems/
https://www.techfunnel.com/fintech/e-commerce-in-banking/
https://www.researchgate.net/publication/264539689_E-
Commerce_Products_and_Services_in_the_Banking_Industry_The_Adoption_and_Usa
ge_in_Commercial_Banks_in_Kenya