HR TECH CHATBOTS - GUIDE TO AUTOMATE

HR APPLICATIONS USING AI AND ML

Harbinger Systems
 Speaker Introduction

Shrikant Pattathil Maheshkumar Kharade

President AGM - Technology
Harbinger Systems Harbinger Systems

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 Agenda

AI and ML Trends

Chatbots in HR Tech

Machine Learning in HR Tech

Benefits and Challenges

Summary

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 POLL

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 AI and ML Trends

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 Top 3 trends that will be part of most applications in 2018

Conversational interfaces (support, FAQs, simple workflows)

AI enabled recommendation engines (recruitment, engagement)

Self service reports (integrated BI tools, dynamic data correlations)

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 Chatbots in HR Tech

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 Evolution of Interfaces

Web Mobile Conversational

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 What is a Chatbot?

Chatbot is an AI application with a conversational interface, that

Automates routine and simple workflows

Uses natural language processing

Has learning capabilities (Machine Learning)- ability to add new workflows

Delivered through multiple channels like Skype, Slack, Email, Web…

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 HR Tech – Chatbot applications

Core HR Recruitment Employee

(Time Off, (Status Updates, Engagement
Ticketing) Scheduling) (Surveys)

FAQs
(I9, Benefits)

Any other HR applications or workflows that you think would be a good use case for chatbots?

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 Demo – Time Off Bot

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 Building blocks of a Chatbot

Conversational
Interpretation App Platform Integration
Interface

Natural
Language
Processing Enterprise Apps
Bot Framework

Intents HRIS
Business Logic
ATS
Workflow
Utterances
CRM

Vocabulary

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 Workflow of Chatbots
1

2
6

4
3

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 Machine Learning in HR Tech

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 HR Tech- ML applications

Recruitment Employee Engagement Core HR

(Recommendation Engine, (Succession Planning,
(Sentiment Analysis)
Pattern Matching) Anomaly Detection)

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 ML application- Problem Statement

“Harbinger’s talent management executive needs to hire a candidate with a

particular skillset. As per our companies policy, he needs to create a panel of
interviewers to conduct the interviews. Since, he is new to the company, he
doesn’t know all the interviewers. Also, he isn’t well versed with the skillset
requirements and its dependencies.”

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Demo- “Recommendation Engine” for
Interview Panel Selection

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 Building blocks of a ML Application

Understanding and analysis of

business problem
Data source search, extraction and transformation

Model selection and application

Prediction Visualization Integration

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 Benefits and Challenges

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 AI and ML Applications- Benefits

For Employee
▪ Provides shorter and simpler workflows
▪ Provides in context assistance
▪ Facilitates better compliance

For HR
▪ Improves self service capability
▪ Enables new workflows (reduces dependence on programming)
▪ Improves productivity of HR Reps (focus on more complex tasks)

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 AI and ML Applications- Challenges

Achieving balance between functionality, accuracy and length of interaction

Humanization of overall experience

Addressing privacy and security concerns

Gathering data from multiple sources

What challenges have you encountered while using a chatbot or AI application in your enterprise? If you
haven’t used one yet, what roadblocks do you foresee?
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 Summary

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 Recap

Conversational ML enabled
Challenges
interfaces (Chatbots) applications
• Automation of • Leveraging • Finding the right
simple workflows historical data to business case
make intelligent • Dependency on
recommendations data

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QnA
Please use Question Box

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 Thank you
Contact Us
Shrikant Pattathil – shrikant@harbingergroup.com
Maheshkumar Kharade – maheshkumar@harbingergroup.com

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