7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints

Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously

Prints
Audience: Retail Service Desk • Service: Retail Windows Client Platform • Service Area: PC - Label Printer
KB0021925
     4891 views

AUDIENCE - GRSD, RPS, L3

ISSUE

DESCRIPTION The article provides procedures for Zebra label printer setup and troubleshooting

EU Zebra printers: KB0021135 (https://niketech.service-now.com/kb_view.do?

sysparm_article=KB0021135&sysparm_rank=1&sysparm_tsqueryId=f01f179ddb77ef0418e8e1c2ca96194d)

For S4M and ZT230 printers: KB0017078 (https://niketech.service-now.com/kb_view.do?

sysparm_article=KB0017078&sysparm_rank=4&sysparm_tsqueryId=005ddf19db37ef0418e8e1c2ca961959)

IMPACT ON Users are unable to use the Zebra ZT410/ZT230/S4M Printer

BUSINESS

TICKET CLASSIFICATION

IMPACT If store has a single ticket/label printer that is not working/printing set as: (2) MEDIUM
If store has multiple ticket/label printers, but only ONE is NOT working set as: (3) LOW

URGENCY (2) MEDIUM

SERVICE Retail
CATEGORY

SERVICE Equipment
SUBCATEGORY

SERVICE Retail Windows Client Platform

SERVICE AREA PC - Label Printer

TICKET TITLE Zebra <insert model> prints incorrect / blank labels

PREREQUISITES

https://niketech.service-now.com/kb_view.do?sys_kb_id=a58c13dddbf3ef0418e8e1c2ca96192c&sysparm_rank=1&sysparm_tsqueryId=410a89… 1/11
7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints

DESCRIPTION S4M/ZT230/ZT410 printers at Nike stores are Direct-Thermal printers. No ribbon is involved,
these printers should never be set to Thermal-Transfer mode.
Zebra printer is experiencing the following behavior:
Unable to print labels
Labels print incorrectly
Labels print blank
Labels continuously print

RESOLUTION STEPS

1. Media Setup
The ZT410 will print labels according to the device settings.
Devices include:
Web Interface
Store Server
Printer
BOH PC

https://niketech.service-now.com/kb_view.do?sys_kb_id=a58c13dddbf3ef0418e8e1c2ca96192c&sysparm_rank=1&sysparm_tsqueryId=410a89… 2/11
7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints

2. Web Interface
Printer Not Pingable:
a. The Ping responses like below, implies that DNS is not set up. Please route the ticket to appropriate
team to get the DNS issue fixed.

b. The Ping responses like below implies IP is not set up in the printer.

c. The ping responses is positive you can use the DNS name or IP address to connect to the web
interface of the printer.

d. Open Internet Explorer and connect to the IP address of the printer.

3. Media Setup

Click on "View and Modify Printer Settings"

https://niketech.service-now.com/kb_view.do?sys_kb_id=a58c13dddbf3ef0418e8e1c2ca96192c&sysparm_rank=1&sysparm_tsqueryId=410a89… 3/11
7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints
Enter the password 1234

Click on "Media Setup"

Check settings in Media Setup:

NOTE:The Print Method shown below is incorrect. 
Do NOT use the Range number values listed, this is determine by calibration.

 The settings should be:

----------------------------

https://niketech.service-now.com/kb_view.do?sys_kb_id=a58c13dddbf3ef0418e8e1c2ca96192c&sysparm_rank=1&sysparm_tsqueryId=410a89… 4/11
7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints

Click Submit Changes

Click home

Click on View and Modify Printer Settings

Click on Save Current Configuration

https://niketech.service-now.com/kb_view.do?sys_kb_id=a58c13dddbf3ef0418e8e1c2ca96192c&sysparm_rank=1&sysparm_tsqueryId=410a89… 5/11
7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints

Once saved you should see:

Click Home

The printer status should be READY

Have the store test to validate a label can print.

If Status shows Warning Ribbon in please processed to Step 6

https://niketech.service-now.com/kb_view.do?sys_kb_id=a58c13dddbf3ef0418e8e1c2ca96192c&sysparm_rank=1&sysparm_tsqueryId=410a89… 6/11
7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints

If Status shows Error Paper Out, Please proceed to Step 4

4. Paper Out Error

With the 410, the paper/label has to run through where the sensor is located for it to be able to detect
the label:

The labels have to go under the metal plate and above the black arm where the sensor is located

Once the label has been properly installed, the printer should auto-calibrate for the label. A few blank
labels will come out. If more then a few labels come out, please validate that the label is properly
installed.
If the printer changes to READY, please have the store validate the printer can now print labels.

https://niketech.service-now.com/kb_view.do?sys_kb_id=a58c13dddbf3ef0418e8e1c2ca96192c&sysparm_rank=1&sysparm_tsqueryId=410a89… 7/11
7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints

5. Error: RIBBON IN 

Please have the store validate that nothing is stuck to the ribbon sensor near the print head.
Have them open the print head

Validate nothing is obscuring the ribbon sensor

Close the print head and have the store print a label.
If the issue still persists, please escalate to ROC. 

https://niketech.service-now.com/kb_view.do?sys_kb_id=a58c13dddbf3ef0418e8e1c2ca96192c&sysparm_rank=1&sysparm_tsqueryId=410a89… 8/11
7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints

6. PRINT HEAD ALIGNMENT ISSUES:

When label printer prints text on one side of label (left or right) but not the other

If the media prints too lightly on either the left side or right side of label- adjust the dial or dials per the
steps above

7. CONTINUOUSLY PRINT INCORRECT / BLANK LABELS ISSUE

For S4M, ZT230, ZT410 model printer, please turn off the printer by unplugging it to stop it if it is continuously printing labels.

LOG IN TO THE STORE SERVER

Please RDP in to the server from the jump-host:

Once logged in, you will need to see what the printer queue has pending.

DETERMINE WHAT IS PENDING IN THE PRINTER QUEUE

Right-click on the Windows icon:

Select "Control Panel".

https://niketech.service-now.com/kb_view.do?sys_kb_id=a58c13dddbf3ef0418e8e1c2ca96192c&sysparm_rank=1&sysparm_tsqueryId=410a89… 9/11
7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints

Under "Hardware", select "View devices and printers".

Right-click on the ticket printer that is having the issue and select "See what's printing".

  

Now a window will pop up and will show what is pending, as shown below:

CLEAR PRINTER QUEUE

Click on "Printer".

Click on "Cancel All Documents"; this will clear the queue, which will stop the print jobs.

POWER THE PRINTER BACK UP

Please plug the printer back in and allow it to boot up. It should now be ready to use; for further issues,
please escalate the ticket to the TechOps-RetailPS-WHQ (see ESCALATION PATH section for details
below).

ESCALATION PATH

TEAM CONTACT ASSIGNMENT GROUP

Retail Production

TechOps-RetailPS-[GEO]
Support

https://niketech.service-now.com/kb_view.do?sys_kb_id=a58c13dddbf3ef0418e8e1c2ca96192c&sysparm_rank=1&sysparm_tsqueryId=410a8… 10/11
7/21/2021 Knowledge - Nike Retail - US : Zebra S4M/ZT230/ZT410 - Prints Incorrect / Blank Labels / Continuously Prints

Meta Tags:
Zebra ZT410, ZT410, ZT230, S4M, Ticket printer, Label printer, Continuously prints, incorrect labels, blank labels
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 Authored by Mark Henry

Last modified 3 months ago

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