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F Sub. er is a management e hat nefens to onganiza tio ip jont to ee quality - Jt Seg gests involving. evenyone in the ongani zaticn in a West of Suality. ® hal implies — Evenything- Qvality implies — degree of excellence: @ranagement. Anbact on cay of onganizing. And Goninol- ilosoPhy aide In TQM, €untomen is the focal Point, 2S business '6 dniver by evnjomens. @rain Distinguish ehanactenisties OF TQM? 7.) 4 suggest eontinval imppovement 2) The main foevs is, given on contomens (3)9} ses team apmmoach 10 sove dhe Problem aw Employee has the empowenment fort Bying- oleécisions a | as Scanned with CamScanner sus C5) A enables onganizalion aide aelivit J: (a) Aleoays Consilen competitive be webmianwng- CDEvenyone in the onganization hay the knowledge of Jools (s) Jnlemal and exlennal both eunjomens ane nemained salisfiad: (9) Long. fenm nelalionshiP ith the supplien. Basie objectives: 5a@2H InJenpretotion what [What do J need to investigate 2 2- why |Why ig this happening.2(genenallon ofdefects) |3-Whene| whene Uoeation) is The sounee of defect - wher| when (Hime) does the Problem oecunt 5. Who |who is nesponsible fore quality problems2 6 Hows mueh How myer cost is involved in Sliminating emionst 4. Fb How How @anJ identify Problems and eliminate tore t Scanned with CamScanner * Beyen barie pols « “of “Fan io 8¢. Tools ‘gne thé banié gu | 00s, Vapieh helps: sin’ sOMIM EG, qualily ». “jesven “thnough data collection ality -igbarhicl> |Analysis pala »gaentifieation of RO | caure and. Keanu | check sheet 15 a “mecond “dato! for’ phe - data “eollee Cre printed | and. hi | stmvetwnee, Sueh tial L | Pnovl em become (Punpore |Puribore ' ing results: ;as eheck Sheet s(pesert conceninakion Diago” Check _ gheehis. the» simelest auality fool: dt is parieally Qs dada. eollection ete simple too) wed furthete , hee Hon, sheet Should bé ee Systematte ‘and jaentificaton : oF eanven bo NO (WW To idenlif? fnequveney on pallerm ad | events Problems: | come Ste i t defeet location - defee | cib analyze — thodvetion hoes. Scanned with CamScanner Sub. ...... omnnnvaninin CHEEK SHEET Irodvet Names CUP ~ © £D:! 012345 peraniment : Glass Shift? D=2 Apenoved bY: TpiPté “LoFNO: 56 Tyre of defect | CRBC =| ae oe, Wnang- . | Punpon 2 8 it ae eleanly identify’ Swhad, when, erene, Hoe, Who and Why? of any Pnoblem. When to Uoes — Befone eollecting data _7 When data eome fnom sevenal Sounee3 OR EondiHons, syeh 2S Shifts, days OF the Veer , suppliens, ore Powlation Qnoups. — when data analysis MOY hequined 5enanating- diffenent Source : or conditions, | ____eSENnee 4 ‘Scanned with CamScanner Sub. ; . Punify v5 inonr “Reaction 4 4 Reaelon 2 D Reatton3 01 02 O32 04 05 016 ort Tnon (Pants per mifitior (Fneqveney piginibu tion) : offer. j ow h frequeney dishnibbtion shade Ne sg aceuns each different valve ino $ Badarash F ig the most eommonly d a B hiloven Oe, ‘ishibotions and ive paler ‘her me Share datenmine? ith. statisti Om Shape- é 2a nate of the collected data. ant: # Diff" peje histogam ZL barvth at Wé¥geeh mean something. in higtogran NOt in ban Qraths- (ib Shape means nothing, hb The viggent difference | displaying. fondamentall) Mi henen with ban Q7uPh- 16 that they we + +ypen of vaniable an chon nig town JY - Scanned with CamScanner Sub, When Jo We’ at ~ When the data are Numen) fe “When they organization Gants 1 He! “Shape aie daja’a dininibotlon. heat at eon. — When analyzing. whether O Pe ats. meet the Culomen'a hewwneme ~When “Mnalyzina. what the outpyt From A Supplien’y Pnocenn looks like. ~When Seeing ‘whethen a mnoeerny Change has “orcuned fnom onetime Peniod to Onothen- fo Dee -When detenmini ng ohether. +e Outputs oF two on Mone Procennen “ane. diffenent. : ~wher~ the onganizotion to €Ommunieate the ad “deta WeKly ana Cont | Vishey iMtmibution OF 9 to Others. Scanned with CamScanner Sub. "® wowmal ‘ Gi) bell Shaped Cuwe Cid wonmally dintnibu ted ~~~ Cit Gnaphically Symmelnie liv) Slalistieal ealevlalion (Vv) Hypothesis testing. _ ® skewed ° a AR spd MGR, Ci) Asymmetnica | _. Sifoxts Lily Distribv tion's Peak 1S asf Cenlened. towand the: Udell limit “hy _ ij Right on left (i) Example :-Holéa- ® davble paged on Bimodals ivr wri C) Gaek of @ two hwmped Camel Ui) #00 proceny ane Combiried Ct Evomple: to Shift OPeration | A biatl hn. Scanned with CamScanner Sub.: 7 “@ Plateau: CD) Multimodal dinfnibvtion Cty 5 evenal Pnoeenner Qaitn nonmal dintnibutions Ane Combined: 7 Gb The top of he : dintnivution nenemblen a - plabeau ® Edge Peak Ci) lange Peak at one tail sh a Faulty conntnvetion 5 (iy Comb dintni bution ee sindates | (i) Nonmal ‘with fails evt oft | __eree 5 Scanned with CamScanner Sub.: "Y. Pyneto Chart? mn p ponclo chart 13a. graph, that indicates ey of defects, ar well ar the freweney of coer. Pando Chan fF neh ; live t Lo ie 1 the elects to Prionitize_in- onden i penenve fre greatent “ovenall imPnovemerl “ jaten that 804 Of the faneto Prinei Plé S ie ae detfenmined by 20% of the a. Solf, we Can Ne move 209 Caer cehecls dype tak. eawe 80% ofall defects then pur 804. Problems ill 62’ solved. This goneept is Known as 80/20 nue. only a few Cave ane neapons) ble. $01 maijonity of the Problems, Thene, Few’: : (a9 20%. Cauren) ane Known AS vital feo Wheneas the, nest.many (g07: Cawren) ae knowh a5 trivia]. many’. rye : When to wnes CUWhen analyzing, data of Problems On ‘Gnen in Qa Pn WwWhen thene ane many. probler> Ore | Cawv2N And the quality analyst ants +0 focvn On the most signifiean (uy When gyalyzing- byoad cane %Y looking- ab fhein Specific components. CivJWhen analyzing. the ehanac renisties o the shor. about the frewen’y CESS. Scanned with CamScanner Fhequeney Of otcunenge® ao 8 L —t ‘Yaneto Chant- beJects i © Button Poeel Cojlan 8 5 igert debe colt et ; Oe Bet 2 B- Process Flows hart 4 r ‘Pnoeess flocs chart is’ Q Graphical +001 “that Shoas the major steps in a Process. 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Vanlables ane nelated» Sveh a | @hen inying. to identify» pofential 10° cavs2 Of problems . T | \ ‘ Scanned with CamScanner

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