Matthew M Zlaten

Summary:

Systems Engineer with 10 years of experience in various server environments (IBM AIX, Red Hat and
Ubuntu Linux, Mac, and Windows), with the ability to prioritize and manage multiple responsibilities
concurrently. Is seeking a position to utilize my wide variety of skills and experience.

Areas of demonstrated skill:

• Linux (Ubuntu, Debian and Redhat), IBM
AIX
• Mac OS X, server and iOS/iPhone support
• IBM TSM application, all MS Office
productions, Filemaker, Avid Pro Tools,
Final Cut Pro
• JIRA, Maximo, ManageNow, Remedy
ticketing systems
• VMWare 6.7 and KVM virtualization
• Windows desktop and server, including
Active Directory
• Printer management and network
configuration
• Cisco switches and Meraki security devices
• AV presentation systems and sound
reinforcement experience

Key Skills, Courses and Training

• 5 years’ experience with IBM TSM Backup Software

• Expert with both Windows and Mac, advanced user of Linux/AIX UNIX.
• Advanced user with Microsoft Office, Filemaker database software, Final Cut video editor and
ProTools audio editor.
• Extensive professional experience with editing and writing.
• Instruction in UNIX systems, UNIX system administration, bash scripting, C++ programming
and SQL databases.
• Ten years experience with IT solutions.
• Splunk Certified Power User

Systems Engineer • Dynatron Software • Richardson, Texas – 4/2018 to present

• Supports 2500+ customer accounts on a virtualized server environment.

• Performs updates and upgrades on Dell enterprise servers and Cisco switches.
• Troubleshoots Windows, Mac and Linux systems.
• Helps maintain a 99% uptime for production application environment.
• Assists developers with VM creation and management.
System Support Engineer • USDA (Contract – TEK Systems and AceInfo) • Fort Collins,
Colorado – 11/2016 to 4/2018

• Supports 2500+ users on an in-house developed web application.

• Performs ad hoc SQL queries for reporting purposes.
• Troubleshoots Windows and Solaris systems.
• Improved phone support SLA by 50%

Technical Customer Service • Envysion (Contract – Ctek) • Superior, Colorado – 09/2016 to

11/2016

• Brought on to assist with a project to update 1100+ security DVR systems.

• First and Second level troubleshooting and updating of knowledge-base.

Administrator • Hope Boulder Foursquare Church • Boulder, Colorado – 06/2015 to 09/2016

• Provided IT, Administrative and basic management support to an office of local, national and
international training and ministry team.
• Established, documented, and maintained financial records and performs financial transactions
for team.

Backup Admin • IBM • Boulder, Colorado – 01/2012 to 05/2015

• Established, documented and maintained distributed storage backup and recovery standards,
policies and procedures.
• Performed problem determinations for the backup client level misses/failures using the TSM
application.

GDF BUR Dispatcher • IBM • Boulder, Colorado – 04/2010 to 01/2012

• Led resolution of issues and/or collection of project requirements.

• Trained team members and created documentation.
• Managed technical team members.

Technical Support I • IBM (Contract – CCI, INC.) • Boulder, Colorado - 06/2009 – 04/2010

• Provided first level technical support to multiple IBM customers.

Sales Associate • Radio Shack • Longmont, Colorado - 02/2008 – 06/2009

• Identified solutions from products and software for technical and audio/video needs for
customers.

Sales Associate • Best Buy • Longmont, Colorado - 11/2007 – 01/2008

• Sold computer hardware and software to meet the needs of individual and commercial clients.
Receptionist/Mail Room • Digital Globe • Longmont, Colorado –10/2006 – 10/2007

• Point of contact for all incoming calls: media relations, customer inquires, operations,
internal routing.
• Coordinated mail room activities, incoming and out-going.
• Entered and proofread correspondence for contractor bids and facilities maintenance.

Data Entry Clerk • Digital Retirement Solutions, Inc. • Longmont, CO - 04/2005 – 09/2006

• Entered confidential information for financial portfolios.

Education

Bachelor's of Science in Computer Science

Regis University, Denver, CO 2009

Bachelor's of Science in Music Engineering

University of Colorado, Denver, CO 2001