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Dexter Quilisadio-Tanzo BSA-2 Unit-1 Quiz-1: OPMATQM-490
Dexter Quilisadio-Tanzo BSA-2 Unit-1 Quiz-1: OPMATQM-490
UNIT-1 QUIZ-1
The 5 different way that a grocery stores compete for the customers in terms of Product and
Service Design, Cost, Location, Quality, Quick Response, Flexibility, Service, Managers and
Workers, the grocery should have the following:
-The management of the grocery store must know what are the needs and wants of
their customers. If you plan to have a business you must consider the location of your
business. You just don't create a business because you want it, but you created a business
because the people in that particular area needs your service in short you must be
knowledgeable enough what your customer want so that you know what products to sell.
-Having a business you must learn how to cope up with the needs of your every
customer. By performing the day to day operation of the business you can observe how
the business is working and by doing this you know what part of the operation to be
improve in order to better serve your customer. Just don't settle for less if you think
something needs improvement, as a manager or owner of a grocery store you should
think of a plan to improve your service because if you fail to do so you might lose your
customers. You should listen and take immediate action to your customers concern
regarding your services in order to have a good feedback and for the business to have a
good reputation in the competing market.