Daniel Giannuzzi

8210 SW 96th Ct
Miami, FL 33173
(305)490-9259
dangiannuzzi@gmail.com
 
Objective
 
A challenging sales or customer service position in a fast paced working environment
that will allow for personal growth and career advancement.
 
Summary of Qualifications
 
Well rounded in positions that include, but not limited to Sales Rep, Executive Assistant
and Tech Support/Customer Service. Skilled at planning and budgeting; adherence to
company standards and customer relations
 
Notable Achievements
 
Helped design a new purchasing tool for Prime Tickets that allowed multiple purchases
at a time which more than quadrupled our profit.
Saved up to $3000/month for TSO Mobile by going to clients in person and correcting
problems such as units that needed to be replaced and any faulty installations.
 
Experience
 
Tso Mobile, Doral, FL
Head Technical Support Agent, May 2008 - Present
                  Assisted in troubleshooting user problems relating to Operating System
issues and Network Connectivity.                                                                                  
                  Was responsible for over 3,000 AVL units. Checked on faulty units on a
daily basis. I was the main contact for many or most of the customers for anything
customer service
                  User rights and permission, disabling and enabling accounts, file and folder
permissions and configuring security templates as per need.     
                  Over the air or in person, I installed or troubleshooted GPS tracking devices
which needed a knowledge in 12 volt systems. 
 Other responsibilities included order fulfillment, customer service, shipping
and odd jobs around the office, including light cleaning, building of office furniture,
installing sound system and televisions, oversaw storage, and other duties that
required handy service.

 
                                                                                                                                    
                 

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Tiger Direct, Miami, FL
Inbound Sales and Customer Service Representative, Feb 2007-March 2008
       Provided support to the sales team, ensuring all sales and service objectives were
met.
       Responsible for customer service in the digital equipment division, duties included
answering customer queries, problem solving and providing detailed information on new
products.
       Worked with new customers in the development of new accounts and the
implementation of new systems.
       Assisted in the development of new policies and procedures.
       Assisted in the training of new customer service representatives and associates.
       Performed market research surveys on customer needs and requirements.
       Prepared weekly sales reports for the sales team and sales management.     

                           
 
Castellano Electric Motors, New York, NY
Inbound Sales and Customer Service Representative, May 2005-December 2006
       Received orders over the phone.
       Assisted customers with finding the right electric motor for the right application.
       Oversaw the order process from order to shipping.
       Responsible of labeling and grouping of product literature.
       Responded to customer inquiries and requests and resolved issues efficiently and
professionally. 
       Exercised strong interpersonal communication skills with customers and department
personnel.
        Accepted assignments with an open, cooperative, positive and team-oriented
attitude. 
 
                                                                                                                 

                                                                                                   

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New York Police Athletic League, Brooklyn, NY
Teachers Assistant, April 2006- Dec 2006
                  Taught a music program to youths ages 5-12 involving choir, recorder group
and symphonic band
                  Provided an environment both friendly and firm to provide them to grow
academically and socially
 
Education
-Currently attending- Miami Dade College- Business
-2000-2004 Frank Sinatra School of the Arts, Queens, NY- HS Diploma with extensive musical
knowledge