Q14 How satisfied are you with the knowledge of our sales representative?

120

100

80 Frequency
Percent
60
Valid Percent
40 Cumulative Percent

20

Analysis: As for our satisfaction concerning products’/services knowledge, the collected data
reflects that our customers are very much satisfied.

Q15 How satisfied are you with your interactions with our overall management?

120

100

80
Frequency
Percent
60
Valid Percent
Cumulative Percent
40

20

Analysis: As for the satisfaction concerning interactions with our overall management the
customer are very satisfied with our management interaction.
Q16 How satisfied are you that our management is customer-focused?

120

100

80
Frequency
Percent
60
Valid Percent
Cumulative Percent
40

20

Analysis: As for the satisfaction concerning our management that customer-focused, is very
much satisfied y our valuable customers

Q17 How satisfied are you with the policies and procedures of HAC & SONS?

120

100

80
Frequency
Percent
60
Valid Percent
Cumulative Percent
40

20

Analysis: As for our satisfaction with the policies and procedures of HAC & SONS, majority of
our customers are satisfied
Q18 I am satisfied with the procedures they use for providing quotes

120

100

80
Frequency
Percent
60
Valid Percent
Cumulative Percent
40

20

Analysis: As for our satisfaction with the procedures they use for providing quotes, most of the
customers selected Strongly Agree.

Q19 Price quotes are provided quickly and accurately.

120

100

80
Valid Disagree
60 Valid Agree
Valid Strongly Agree
40 Valid Total

20

0
Frequency Percent Valid Percent Cumulative Percent

Analysis: As for the price quote and availability of the product, our customers opted for Strongly
Agree option. The said choice reflects the assurance of customers’ satisfaction in the above-
mentioned regards