THE WAITER'S ACADEMY

GREETING
THE GUESTS
AND
TAKING
THE ORDER
What is
Greeting
The greeting is the first
contact you will have with
the guest and this first
AND YOUR TONE!
EVERY GESTURE,

moment can make or break

YOUR POSTURE
EVERY WORD,

your relationship with

him/her!
When greeting the guests
every little detail is
important!
FIRST IMPRESSION IS THE KEY

Make an eye contact before

approaching the guests
Give them your best smile, let them
know they are welcome
Step froward to meet the guests
don't wait for them to approach
you
You should greet the guests first.
Don't wait for them to greet you
Greet with polite and welcoming
tone
FIRST IMPRESSION IS THE KEY
Address the guest by name if you
know it
Shake hands only if you know the
guest really well
If there are many guests in a
group treat everyone equally
Lead your guests to the table and
assist them with the chairs
Allow the guests to sit
comfortably and adjust
themselves to the atmosphere in
the restaurant before you bring
them the menu cards
FIRST IMPRESSION IS THE KEY

Hand the menu open on the first page

first to the ladies and then to the
gentlemen
Hand the wine list to the host of the
party or ask who would like to chose the
wine
Present the chef's specials if there are
any
Suggest aperitif as you name five
different cocktails or beverages
FIRST IMPRESSION IS THE KEY
Advise the guests that you are always
available if they have any questions or
desires and let them make their meal
choice
Send the drink order to the bar and
serve the drinks as soon as they are
prepared
While serving the drinks ask if there are
any questions or if the guests are ready
to order
Acquire if the guests have chosen the
wine
FIRST IMPRESSION IS THE KEY
While taking the order start with
the ladies first, then the
gentlemen and at the end the
host
Write the order down
Once you start with one guests
write the complete order down
before you move to the next guets
Make sure you write the food order by
the correct seat number the guest is
sitting on (if the restaurant has seat
position implemented)
FIRST IMPRESSION IS THE KEY
Circle the special orders so you know
that there are some special requests
about this particular meal and pay
attention to it when booking it
Repeat the order to the guests so there
are no misunderstandings and go send it
to the kitchen
Order the bottle of wine and proceed
with serving it when it arrives
Greeting and taking the order process
has ended! Proceed with the steps of
service through the rest of the evening