How organizations involved

in air travel are skilling up

for the restart
Across the industry, across the globe, organizations are
preparing for international travel to begin again. Making sure
they have the skills and competences needed to take full
advantage of a recovery is among their priorities. IATA has
recently helped the following organizations:

Who we helped What The challenges How we

and when they needed they faced helped

Supranational entity
(Jan 2021)
To improve the overall Obtaining multiple national Customized Aviation
performance of the security perspectives from a single Security Train the Trainer
team with perspectives from organization. equipped trainers to upskill
around the world. security team in time for an
Enable in-house trainers to international conference just
impart knowledge. weeks later.

EU agency To ensure adequate
(Mar 2021) knowledge of passenger
data and, therefore, quality
service delivery across the
department
Obtaining the most up-to-
date information.
Customized Passenger Data
Exchange Programs (API/
PNR) course focused on the
topics most important to
participants and adapted
pace to them, enabling
everyone to attain the same
level of knowledge.

Travel and border control
technology company
(Feb-Apr 2021)
PASSPORT
To improve their credibility
regarding OneID touchless,
biometric passenger
processing, in order to
convince customers to pilot-
test it.
Getting their message
across in different regional
markets of the world.
Inability to provide answers
on an evolving concept.
One training session per
geographic region on One
ID - Towards Contactless
Passenger Processing
delivered, tailored to the
participants and their
market.

International airline
(Apr 2021)
To be proactive about Budget constraints. Advised airline to check with
fatigue risk management, their insurer whether they
raising awareness of FRMS would cover the cost of the
throughout the organization. course, and they did. Fatigue
Risk Management Systems
(FRMS) training delivered,
tailored to their specified
level.

Make IATA’s fully customizable in-house training work for your organizational needs in the restart.

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