The Study of Student Satisfaction on Online Experience in Universiti Kuala Lumpur

Business School
LITERATURE REVIEW MATRIX

Author Title Industry Methodology Research Analysis Findings Limitation

& Year & Question & Result
Location

1. Öztürk The Balıkesir The exploratory What are In the Based on It is a

G, Relations University correlational the pre- analysis this limitation
Karame hip (Turkey) research service of the finding, that in-
te, Between teachers’ data, as it could service
Çetin Pre- cognitive well as be teachers
G. A service flexibility descriptiv conclude were not
(2020) Teachers levels e d that included in
’ and statistics, the the study.
Cognitiv techno- independe relations
e pedagogi nt hip
Flexibilit cal samples t- which
y Levels education test and was
and competen Pearson emphasiz
Techno- cies? correlatio ed in
pedagogi n theoretic
cal coefficien al
Educatio t were studies.
n used as
Compete the data
ncies. were
normally
distribute
d.
2. Huei-C. Online National Quantitative N/A As a The This study
Wei, learning Chiao result, the findings has some
Chien performa Tung model of the limitations
C. nce and University chi-square analysis and thus can
(2020) satisfacti (Taiwan) = should provide
on: do 1501.506 better some
perceptio (p < .001) inform recommend
ns and indicates educatio ations for
readiness a poor fit. nal future
matter? researche research.
rs and
practitio
ners in
 how to
guide
students
with
different
perceptio
ns and
levels of
readiness
to
achieve a
better
online
learning
experien
ce
3. Salam Does Universiti This study is N/A Results Findings This study
& sociabilit Malaysia exploratory in derived also contributes
Farooq, y quality Sarawak nature from the confirme well in the
(2020) of web- (UNIMAS data d that, advancemen
based ), Kota analysis, system t of theory,
collabora Samaraha are use and and also
tive n, categorize user opens up
learning (Malaysia) d in satisfacti various
informati following on are future
on two strong research
system sections, predictor directions;
influence i.e. (1) s of the yet, some
students’ evaluation net limitations
satisfacti of benefits. are
on and measurem identified,
system ent to serve as
usage? models future
and (2) research
evaluation directions.
of
structural
model.
4. Cidral, E- Sustentare Questionnaire How For data Accordin The results
W. A., learning Escola de adequatel analysis g to our indicate that
Oliveir success Negócios, y does we used findings, the
a, T., determin (Brazil) the e- the stakehol dimensions
Di ants: learning structural ders of are not
Felice, Brazilian system equation would enough to
M., & empirical support model benefit if fully
Aparici study your area (SEM) consideri capture the
o, M. of study? method. ng determinant
(2018). collabora s of use,
tion satisfaction,
and success
 modules of e-
in the learning.
platform
s. As an
example,
technolo
gical
platform
s should
allow the
articulati
on of
communi
cation
and
collabora
tion
between
students,
thereby
influenci
ng use
and
learners'
satisfacti
on.
5. Al- University Questionnaire I receive This The A future
Fraihat, Evaluati of a prompt result findings study
D., Joy, ng e- Warwick, response suggests of this would also
M., learning (United to that study consider
Masa’D systems Kingdom). questions providing suggest extending
eh, R., success: and quality increasin the
& An concerns services g investigatio
Sinclair empirical from my to awarenes n to
, J. study. instructor students s among universities
(2020). s in may students in
Moodle? potentiall about the developing
y increase usefulnes countries.
their level s and
of benefits
satisfactio of the e-
n toward learning
the e- system to
learning increase
system. its
usability
and
popularit
y.
6. Isaac, Online Universiti Quantitative N/A The dual- The The
O., learning Sains stage findings research
Aldhola usage Malaysia, analytical demonstr was cross-
y, A., within (Malaysia) approach ate that sectional, it
Abdulla Yemeni . that compatib might not
h, Z., & higher comprised ility has be able to
Ramay educatio (i) meaningf track the
ah, T. n: The evaluation ul change in
(2019). role of s of positive beliefs of
compatib current effects students
ility and measurem on actual following
task- ent usage, the
technolo models which experience
gy fit as and (ii) implies obtained
mediatin evaluation that the from online
g s of more learning.
variables current users
in the IS structural view
success models online
model. was learning
applied as
after matching
carrying their
out needs,
descriptiv values,
e and
analyses. lifestyles
, the
longer
the
duration
and the
greater
the rate
of
their
online
learning
usage.
7. Martins Assessin Campus N/A N/A We used Findings Even
, J., g the de partial from the though the
Branco, success Campolide least study present
F., behind , 1070-312 squares allow us research
Gonçal the use Lisboa, (PLS) to to provides
ves, R., of (Portugal) estimate perceive some
Au- educatio the that, as valuable
Yong- n research informati insights into
Oliveir manage model on the
a, M., ment through systems understandi
Oliveir informati Smart ng of
 a, T., on PLS 3.0 (IS) education
Naranjo systems M3 success managemen
- in higher software. models t
Zolotov educatio In the state, information
, M., & n. next EMIS system
Cruz- Telemati subsection use and success
Jesus, cs and we students’ from a
F. Informati estimate satisfacti student’s
(2018). cs the on are perspective,
measurem predictor there are
ent model s of net some
and the benefits. limitations
structural that, from
model our
perspective,
should be
acknowledg
ed.
8. Elsham Satisfacti University Questionnaire N/A Students These The
i, W., on with of Sharjah, and findings limitation of
Taha, online Sharjah, faculty agree this study is
M., learning United responses with the use of a
Abuzai in the Arab to the previous selfassessm
d, M., new Emirates. open- studies ent
Saravan normal: ended that peer questionnair
an, C., perspecti questions and e.
Kawas., ve of were collabora
S., & students analysed tive
Abdalla and using the learning
. (2021) faculty at thematic led to
medical analysis better
and method. achieve
health ment and
sciences student
colleges engagem
ent in
online
learning
9. Wayne The University N/A N/A N/A As with The theory
W. Social School of other assumes
LaMort Cognitiv Public theories, that changes
e e Health applicabi in the
(2019) Theory. (United lity of all environmen
states) the t will
construct automaticall
s of SCT y lead to
to one changes in
public the person,
health when this
problem may not
 may be always be
difficult true.
especiall
y in
developi
ng
focused
public
health
programs
.

10. D.E. Understa Birkbeck Quetionnaire RQ1 - Do The These the

Yawso nding University generatio results findings limitations
n, F.A. satisfacti (London) nal also provide of the study
Yamoa on differenc reveal importan include the
h essential es affect generation t inability to
(2020) s of E- students' s have contribut completely
learning satisfacti statisticall ions for control
in higher on with y lecturers, sample was
educatio the e- significant curriculu drawn from
n: A learning difference m one tertiary
multi- system? on designers institution,
generatio RQ2 - Do satisfactio , and the which may
nal gender n with career influence
cohort differenc course develop the
perspecti es affect delivery ment and responses
ve students' (F (2,608) administr and
satisfacti = 3.744, p ative therefore
on with = .024, η2 staff of the
the online = .012). HEIs to generalisabi
learning input lity of the
system? into findings.
strategies
of online
courses
design,
which
will
enhance
student
learning
and
experien
ce.
Declarati
ons
11. Puriwat The Bangkok Quantitative N/A The Our The
,W& Impact University mediation findings findings of
Tripops of e- , analysis have our study
akul., Learning (Bangkok) result was implicati have been
S. Quality consistent ons for derived
(2021) on with that educatio from a
Student claimed n policy self-
Satisfacti that the and for administere
on better the educator d
and quality of s. questionnair
Continua e-learning e and
nce that respondents
Usage instructors ’
Intention and perceptions.
s during universitie
COVID- s provide,
19 the higher
the level
of
satisfactio
n
students
perceive,
hence
ensuring
the
continuan
ce usage
of
e-
learning.
12. Sokoli, Qualifica University N/A N/A The result N/A One of the
Dugagji tions of for has key
n& lecturers Business therefore limitations
Koren, as and been the of the study
Andrej. indicator Technolog companie might be the
(2017). of y s and time needed
quality (Kosovo) other to complete
teaching Internation agencies a proper and
in higher al School complaini extended
educatio for Social ng that research
n. and they are might not
Business indignant be adequate,
Studies with half and
(Slovenia) backed therefore,
graduates some of the
from the questionnair
higher es could be
education collected in
haste so as
 institution to beat the
s. deadlines.

13. Kini, Does N/A N/A N/A N/A The N/A

T., & Teaching research
Podolsk Experien does not
y, A. ce indicate
(2016) Increase that the
Teacher passage
Effective of time
ness? will
A make all
Review teachers
of the better or
Research incompet
ent
teachers
effective,
it does
indicate
that, for
most
teachers,
effective
ness
increases
with
experien
ce.
14. Goh, Students Universiti Questionnaire Do As a These N/A
Chin experien Teknologi learning result, the findings
Fei & ces Malaysia,J experienc hypothese clearly
Leong, learning ohor, es relate s of H1A, correlate
Choi outcome Malaysia. to H2A, with
Meng and University learning H3A, other
& satisfacti Kuching outcomes H2B and research
Kasmin on e- Campus, ?2. Do H3B are studies,
, learning. Malaysia learning supports. which
Kalsum experienc The found
& Hii, es relate results that
Puong to show that meaningf
& Tan, learning interactio ul e-
Owee. satisfacti n with learning
(2017). on?3. peer activities
Which students is and an
learning the most appealin
experienc important g
 es are predictor instructio
significan of nal
t learning design
predictors outcomes can
of and enhance
learning satisfactio students'
outcomes n. engagem
?4. ent and
Which improve
learning their
experienc academic
es are achieve
significan ment
t
predictors
of
learning
satisfacti
on?

15. Lara, Special Jordan N/A N/A The The N/A

J.A., issue on University process- fndings
Aljawar the of Science mining have
neh, S. current and results resulted
& trends in Technolog show at by means
Pamplo E- y, Irbid, least one of a
na, S. learning (Jordan) dominant correlati
(2020). Assessm pathway onal
ent in analysis
each of between
the three attitude
groups, towards
though e-
multiple learning
popular on social
additional network
pathways sites and
were satisfacti
identifed on with
within life
each of
group. students
experien
ced with
e-
learning
experien
ces.
16. Maatuk The Benghazi The descriptive- N/A The study Findings N/A
, A.M., COVID- University analytical results based on
Elberka 19 , method was show that students'
wi, pandemi Benghazi, used for this e-learning perspecti
E.K., c and E- (Libya.) study has ve
Aljawar learning: become The
neh, S. challeng Faculty of popular students
et al. es and Computer among believe
(2021). opportun and students that e-
ities Informatio in all learning
from the n education is used
perspecti Technolog al and that
ve of y, Irbid, institution one of
students (Jordan) s in the the most
and period of significa
instructo University lockdown nt uses is
rs. , Salt, due to the a replica
19117, COVID- of the
(Jordan) 19 scientific
pandemic. method
learned
on
electroni
c/multim
edia
forms.

The
students
agree
that e-
learning
is useful
and that
it helps
them to
be safe
and
improve
d their
academic
standards
.

17. Mohd The Universiti Quantitative N/A A result In order The study
Sazili Influence Teknologi of to used the
Shahibi of Mara, correlatio investiga theoretical
and Ku Internet Shah n analysis te the framework
Nur Usage on Alam between relations by Ellore,
Khafid Student’s the hip Niranjan
 hah Ku Academi UiTM influence between and Brown,
Rusli c Selangor, of Internet the 2014. The
(2017). Performa (Malaysia) use and influence researcher
nce academic of has adopted
performan Internet and
ce is use and adapted the
shown in academic theoretical
Table 1. performa framework
The value nce, to help in
of "r" of correlati the
Pearson on research.
range analysis
from r= - was
0.157 to conducte
r= 0.536, d for this
indicating study
that a
positive
relationshi
p and also
the
relationshi
p.
18. Anatoli Online V.I. Scientific N/A N/A Based on N/A
y V. Educatio Vernadsky methodology this
Sigal, n Quality Crimean using modern finding,
Maria Assessm Federal tools of it could
A. ent in University economic and be
Bakum Higher , mathematical conclude
enko School Sevastopol modeling and d that
and skaya Str. information relations
Dmitriy 21/4, technology hip
V. 295015 which
Titaren Simferopo was
ko l, Russia emphasiz
(2021) ed in
article.
19. Betty Student Maseno N/A Students Findings N/A
Obura Perceptio University Quantitative positively of this
Ogange ns of the (Kenya) (Questionnaire) perceived study
, John Effective graded imply
O. ness of online that
Agak, Formativ discussion CMAs
Kevin e s and provide
Odhiam Assessm peer- students
bo ent in an assessed with
Okelo Online assignmen more
& Peter Learning ts immediat
Kiproti Environ compared e
ment to other feedback
 ch types of than
(2018) formative PAAs
assessmen and
ts. TMAs.

20. Dianne Assessm Athabasca N/A N/A Assessme N/A Limitations

Conrad ent University nt and in creating a
and Strategie (Canada) Evaluatio truly
Jason s for n. authentic
Openo Online context,
(2018) Learning given the
fact of the
virtual
environmen
t.
21. Tang, Compara Computer Questionnaire What It was Findings Each of the
Y. M., tive and underlyin found that from the core factors
Chen, analysis Education g factors the AVE current was not
P. C., of (China) contribut was study investigated
Law, Student's e to higher have in depth.
K., Wu, live students than 0.5 several
C. H., online live for most importan
Lau, Y. learning online of the t
Y., readiness learning factors implicati
Guan, during readiness except ons for
J., He, the during technolog educator
D., & coronavi the y s to
Ho, G. rus coronavir readiness. impleme
(2021). (COVID us However, nt live
-19) pandemic we can online
pandemi in the still learning
c in the higher accept the in the
higher education convergen future.
educatio sector? t validity
n sector. of this
model
based on
the
investigati
on.
22. García- The Frontiers A field of N/A N/A N/A N/A
Morale Transfor in education to
s Víctor mation Psycholog show how
J., of y. higher education
Garrido Higher institutions are
- Educatio undergoing
Moreno n After radical
Aurora, the transformations
Martín- COVID driven by the
 Rojas Disruptio need to
Rodrig n: digitalize
o Emergin education and
(2020) g training
Challeng processes in
es in an record time with
Online academics who
Learning lack innate
Scenario. technological
capabilities for
online teaching.

23. Junaid Critical Pakistan Questionnaire Whether The The outcomes of

Aftab, Factors these six internal findings this
Huma Which dimensio reliability confirm research
Sarwar, Impact ns (e.g., of that might be
Ali on ‘technolo collected critical different for
Haider Students’ gy, data factors the results
Khan Satisfacti student, checked do of
and on. A environm through influence developed
Alina Study of ental, Cronbach on countries' e-
Kiran e- instructor alpha, and learners’ learning
(2019). learning , system multiple satisfacti institutes.
Institutes design regression on in e-
of features, analysis learning
Pakistan. and was institutes
course’) utilized to of
together test the Pakistan
can hypothese as the
provide a s outcome
better s of the
framewor research
k in demonstr
improvin ate that
g the eleven
standard out of
of thirteen
education predictor
in the e- variables
learning had a
institutes significa
of nt impact
Pakistan? on the
criterion
variable
perceive
d e-
learner
satisfacti
on.
24. Hongsu Educatio Education N/A N/A Cross- N/A N/A
(2020) nal al cultural
Assessm Measurem compariso
ent of the ent, Issues n
Post‐ and research,
Pandemi Practice measures
c Age: to be
Chinese recommen
Experien ded are as
ces and follows:
Trends reviewing
Based on previous
Large‐ theories,
Scale improving
Online existing
Learning methods
. continuou
Educatio sly, and
nal developin
Measure g
ment, assessmen
Issues t
and technique
Practice s
innovative
ly
according
to new
applicatio
n
scenarios
25. 8=Muk Advanta Medical Qualitative case N/A N/A The For
htar, ges, Science study advantag generalizabi
K., Limitatio (Pakistan) es lity, a
Javed, ns and included survey
K., Recomm remote based on
Arooj, endation learning, our findings
M., & s for comfort, should be
Sethi, online accessibi conducted
A. learning lity, across the
(2020) during while the province or
COVID- limitatio country.
19 ns
pandemi involved
c era. inefficie
ncy and
difficulty
in
maintaini
ng
 academic
integrity.

26. Darkwa From Departme Questionnaire Are there The The The study
, B.F. Classroo nt of differenc results finding was limited
and m to Business es in indicate implies to Ghana,
Antwi, Online: and Social classroo that all the classroo the findings
S. Compari Sciences m study m may not be
(2021) ng the Education learning variables learning applicable
Effective (China) effectiven are inter- was in other
ness and ess correlated more countries
Student before with each effective that adopted
Academi the other. than online
c coronavir Again, it online learning
Performa us and was found learning during the
nce of online that all the with coronavirus
Classroo learning variables respect epidemic.
m during are to the
Learning the statisticall lesson
and coronavir y content.
Online us significant
Learning pandemic and
? positively
correlated
to each
other.
27. Aljawar Reviewi Software Questionnaire N/A We will N/A The results
neh, ng and Engineerin evaluate showed that
S.A. explorin g the there is a
(2020) g Departme results in clear
innovativ nt, CIT accordanc requirement
e Faculty, e to a for
ubiquito Jordan number of transparent
us University criteria publication
learning of Science including and a
tools in and security, transparent
higher Technolog performan developmen
educatio y, ce, t processes
n. Irbid usability to
22110, and overcome
(Jordan) flexibility. the
limitation of
this
research
area.
28. Lizcano Blockcha Departme Qualitative If more This N/A In
, D., in-based nt of than 10% model has conclusion,
Lara, approach Energy of your been it is not
J.A., to create Ofce of students validated possible to
White, a model Science do not by means use Bitcoin
B. et al. of trust (U.S) manage of a due to the
(2020) in open to prototype implicit
and validate with more limitation of
ubiquito the than the very
us higher competen acceptable technology
educatio cies results. linked to the
n they have maximum
passed number
with your attainable
teaching, with this
would Cryptocurre
you ncy.
consider
refocusin
g your
methodol
ogy and
content?
29. Coman, Online Licensee Questionnaire What is The Based on The
C.; Teaching MDPI, the results of these limitation is
Țîru, and Basel, perceptio the findings, represented
L.G.; Learning (Switzerla n of research research by the fact
Meseșa in Higher nd) students revealed implicati that the
n- Educatio about the that ons for sample was
Schmit n during use of E- higher universiti non-
z, L.; the learning education es and probabilistic
Stanciu Coronavi platform institution researche and the
, C.; rus in the s in rs are research
Bularca Pandemi process Romania discusse was
, c: of were not d. conducted
M.C.(2 Students’ exclusive prepared only on two
020) Perspecti ly online for Romanian
ve. learning? exclusivel universities.
y online
learning.
30. Meena, Learner's Alagappa Questionnaire Does e- This The N/A
Rathi & Satisfacti University learning result finding
Ganesa on on , Karikudi- service suggests of the
n, Online 630004, quality that may research
Parimal Learning (Tamil) influence carry can helps
arani. Educatio e- forward the
(2021) n During learning the online instructo
Covid-19 student education rs, policy
Lockdow satisfacti system makers,
n Period. while administr
on and needed ators to
loyalty? situation enhance
like the way
corona to deliver
lockdown the
in future online
to avoid educatio
spread of n.
virus
infection.