BUSINESS MANAGEMENT AND

ADMINISTATION 1(BMA101B)
Tutor Slides 7
Revision
Useful Tips
 Time Management.
 Balance between research and typing
 Accessing your Final Assessment eActivity
 Familiarising yourself with the Final Assessment eActivity screen layout
 How to answer the Final Assessment questions
 Finish, review and save your answers
 Submitting your answers for marking

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Revision
Revision Focus for this session
 Management Tasks.
 Business Environment.
 Entrepreneurship.
 Management function, skills and role.
 Production function
 Marketing function

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Revision - Typical Exam Questions
1. Candy Inc. is a specialised sweet shop that only produces goods without sugar.
Candy, the owner has created a strategy targeting a very unique, niche market –
customers who want to enjoy life and food in a healthy manner and are willing to
pay for it. Candy has hired two sales ladies, a bookkeeper and a maintenance
man. Each employee has a set of responsibilities that keep the business running
smoothly. At the beginning of the day Candy gathers her staff and they discuss the
objectives of the day and the tasks they need to complete. At the end of the day,
Candy checks on the production process, has a quick look at the books and
speaks to each staff member for 10 minutes, just to make sure they have no
issues.
• Question
Identify the four management tasks that Candy uses. Which do you think is the
most important? Motivate your answer.
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Revision - Typical Exam Questions
• Planning: Define objectives
Candy has created a strategy to target a niche market.
• Organising: Developing a structure to complete objectives
Candy has created a staff structure and each person knows their responsibilities.
• Leading: Ability to influence and motivate others to achieve objectives
Candy leads her staff by motivating them to achieve company goals. One way
• she does this is by using daily check-ins.
Controlling: Ensures the results achieved align with objectives
Candy checks on the production process and the books at the end of every day,
and discusses issues with her staff.

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Revision - Typical Exam Questions
2. Sizwe owns the main supermarket in his town. He is currently analysing his
organisational environment to ensure he responds proactively to the forces that
impact on his business.
Answer :
• The customer is the most important factor in Sizwe’s business. Without
customers he will not be able to sell any goods and the other aspects of the
market environment will become irrelevant. Sizwe needs to make sure that he
consistently evaluates the needs and wants of his customers to ensure he is
providing the correct products at the correct prices. To remain competitive, he
needs to satisfy his customers’ needs in a way that is superior to his competitors.
If Sizwe loses market share, his profits will decrease.

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Revision - Typical Exam Questions
3. What characteristics should entrepreneurs have? Explain why these
characteristics are important or how they can be used to improve business.
Answer :
• Creative
• Introduce new/improved product to market
• Employ new technology
• Make use of new sources of raw materials/resources
• Open a new target market
• Create a new organization
• Improve business practices
• Innovative
• Using a new idea to develop a better product, service, process or technique
• Committed, determined and motivated to excel
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Revision - Typical Exam Questions
4. What are the three management skills managers need to have and how can
they be applied to a recruitment process?

ANSWER:
Cognitive skills: The mental and reasoning capabilities of a manager are needed to view
the organisation as a bigger picture, and judge whether a candidate will fit into the company
and aid in achieving company goals.
Human skills: Managers need human skills in the recruitment process to listen and
communicate effectively and correctly to candidates. A manager will need human skills to judge
if the candidate will fit into the organisational culture.
Technical skills: The manager needs technical skills to negotiate during the recruitment process.
They also need to understand the work that the candidate will perform to identify correctly if
they are competent or not. 8
Revision - Typical Exam Questions
5. Identify the three main categories of operations systems.

ANSWER:

• Continuous/repetitive operations system,

• batch/job operations system
• project operations system.

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