| So ‘APPENDIX 1 ~ Key phrases for business letters andl emails ‘whats the weather ke? saw tere / 1. Greetings Dear (fit name) ‘preingheve.'s rst beau arvelious Las frets sty realy hot bite oe Dear Si Madam (Bish Eats) Ladies and gentlemen (Amescan English) fa ee eee oer Helo His ame infor Te oe ee irl bow setae) Drie or sore pal purposs. aston, 2, introduction /reference /purpose hese ey prses can be used tthe been ‘i pacprohs to dgnl your tents. For mare ioecnegetns tema Sinalsonen renee” epee icra tal mean Soren es oes Fae o/ beet erg WRN an naposton tim oy (confer se iui wi ae “Be your emi Teas Tam plesed sory then esn at, Lee io ee ee onpeoma - eanme Sesto or. nat Enron Eamon oe a Howe things? ean /am able to / woud Ike to offer you /prowde south -13-Ifyou wih, would Be happy to ‘eu yu ke mete Stall Do you want me to Providing documentation am encosingfattching encase attach Pease find enclosed / attached Ccontrming hear nothing t the conan shal assume ot hereby cnfir 1am able pleased to confirm Drawing attention and reminding | would et point out | May eran your attention to Pee ate that. Agresing am wing t lagree ta Iam hapoy to 15 acentble fie Disagreeing and refusing requests Unforurtey, Lom unable r0 Tam unving 0 Hanna agree witht that Asking for approval ‘We hope that lou soon wil bet your sisfoton meet with you pp. We hope that you wl have no otecors to Making suggestions ‘propace/ suggest that. woul Gtongh) avis / recommend eb adie You might consider Might suggest tat. Expressing urgency and necessity |houl ke to rein you Its obigeon / necessary for. You ae obliged (by nw) 10/1 sequed (eytan) 0 You must have Ins of the wis mporonce tat Onno acount. Under no creumstances. isimportant vial eserti at your east ccewenience 35 soon as pose. without further delay by return of post. by Fiday ke end of lanry Gcuing good news ar lighted to nfm you es that ‘You vl be delighted to ear thet You'll be hapa to heart Giving bad news reget to inform you tat ‘Unortnatey, Kamataid mony but expressing dlesppolntment was sappointed hear your deeison tamer sot hat you fe! hat / unable C0 apologising Taras corryt ia laen that | apoogie for Pease accept cur polos fr. reget hat Refusing politely Ife aecteyour int ew ete Tristate ae rth psn 1 eget, have to lnform you tt. We resets isnot el. Hower Thivatening Jou donot. shall. Uiless you hall be forced te place the rater in he hands rou ayers “14Giving assurance 4, Next steps (Sou ou greouryescnce ta. wht vevmoyset amie ot Te tse floes VGolvviidomyeestiomanetit.—Thepan herent he ‘Expressing need for confidentiality ‘We expect to move forward as follows: Riera ne msecyenmiets iia Yow nwa potions Ses cones — Taube ptf ouveudhindetis ele woul be gt tu es cxwtisiestn Could you please confirm that you can Crttedng cohserdat/ dzone ogee youd Sontaraienwttetmred ssc yan coer “The deadline for receiving the information is. Sinan inbetmasivenaceie, ° Trae brerney ier Acknowledging actions end instructions, ‘We would like to finish this phase by . | note that you have ‘We must have to/ need to finish / complete te eed ne cy Ite it ening 5. Preclosing ayers Chern arr tance Foul eon parse to erat apn yo ee vue Sane assuer eer pute ay ier eins plea ont ne Ucmetoowtou et wy nt be. eoaiba cates fo came an uber ach, Mira ope tou fen strat We expect /antpate /forecast/ think envisage! lack forward to mesting / seeing you next week / tine nny am ooking foward to maetng sana you Expressing certains. probability POSES! «jaya to/ | amlookng forward to heating improbabity, impossiicy hisearn that fromyou Theres xb ht ook foal oeesing your repart am confer at 1am oking forward oeceieg your order 1 ily probable posstle tat Looking ervarso “Theres some daub sto wheter Séeyou isu that. Final thanks isimposbe fer sto Thang youlnsan “hank you ance al for your ssance Congatulatng Fen tot ts porto Thankyou for your understanding stir. congrats ou on ould ke to congratubte youn Congatistionsen.. 15+6. Farewell ‘ours filly ‘yucsnceey (Gest regards ast Best whos Notes The gteting rd the forewell are usually kes, aefolons ‘esr fist nar) Halo (ist nam), Hest name) est, Best wishes, Ges Regards Dear Mr A (4 sumame) (Bh Erb) ‘outs sincerely Deve Sir Madam Bash Ens) Yours fehl Lacies end gentlemen (american English) Nour sincerely 7. Social phrases for emails ‘questions / Comments ow ae you? Hows fe? owe tings? Hope yu'e nt overworking! lang time no bear, ope ies treating you wel. Greetings from surry England Fence German} Sweden ‘retin from ary tal / Spin / reece ‘What the weather Hee over tte? tes waful tenia depressing hee tes ret /beauul/ mavlous he. hes sunny ely bt biter cls Answers / Ceminents ‘We are very busy hee at the moment ve ust returned fam iy aléys and tm tit spicing up. Tm going away net week, 50 there aot 8. “166