Mrs McKeith & Miss Dent

73 HUDDLESTONE ROAD
LONDON We dropped our gas prices on 16th March. Any
E7 0AW gas you've used after this date has been charged
at this lower price. And your Personal Projection
in 'Could you pay less' below uses the new price
too.
B

Your winter gas & Your customer number:

85 00 50 04 95 58
electricity bill
Bill date: Bill period:
24 Mar 2016 22 Dec 2015 - 24 Mar 2016

1 2
What do I owe? When do I pay?

Your payment is due by 7th April

Your winter
payment is £452.66 I want to change how I pay See step 7

3
Electricity debit: £135.13
Could you pay less?
Gas debit: £317.53
Gas and electricity tariff: Standard
Remember - it might be worth thinking about switching your
tariff or supplier.
Personal Projection is our estimate of your energy costs
(including VAT & other discounts) for the next twelve months
and is based on previous actual consumption. This could be
affected by future tariff, price or consumption changes.
See step 4 for more details about your
account and tariff Gas tariff Electricity tariff
Your gas Personal Projection is Your electricity Personal
£653.28 Projection is £463.18

Your estimated energy use this winter Cheapest Similar Tariff Cheapest Similar Tariff
was Save £32.00 by switching to Save £26.02 by switching to
Standard DD Variable tariff Standard DD Variable tariff

7655.85 kWh (kiloWatt Cheapest Overall Tariff

Save £66.91 by switching to
Cheapest Overall Tariff
Save £26.90 by switching to
hours) Fixed Price July 2018 Fixed Fixed Price July 2018 Fixed
tariff tariff
Gas total: 6806.85 kWh
Electricity total: 849 kWh
You'll need to pay by Direct Debit. Tariffs may have eligibility criteria and limited
availability.
Switching tariffs may involve changing to materially different Ts&Cs. Visit
britishgas.co.uk to know more about this or about tariffs.

To pay your bill or to give us your meter reads

britishgas.co.uk/makeapayment
britishgas.co.uk/submitmeterread
Call our 24 hour automated line on
0800 107 0224
4
I'd like more detail

About your TCR

About your tariff Tariff Comparison Rate (TCR):
This information will help you to compare your current tariff 4.78p per kWh
with others available.
Your gas tariff The TCR can be used to compare the price of energy
Tariff name Standard tariffs across suppliers.
Payment method Cash/Cheque The TCR is not based on your actual consumption but is
Tariff ends on No end date based on the energy consumption of a typical customer
Exit fee (if you cancel this tariff before end date) Not applicable using 12,500 kWh of gas and should be used as a guide only.
Based on your actual usage in the last 12 13853.71 kWh For more information on our tariffs and TCRs go to
months
britishgas.co.uk/tariffs

Your actual meter readings

What you paid – thank you
Gas 1 0 1 8
Online Card Payment 30 December 2015 £-288.03
Total payments £288.03
How we calculate your gas cost?
Your gas use in detail
Gas is a natural product. One unit does
Meter number: 06300725 not always produce exactly the same
amount of energy. In order to price
22 Dec 2015 - estimated meter reading 0802 energy from gas consistently, we
convert your units used into kiloWatt
15 Mar 2016 - estimated meter reading 1008 hours of energy, using the following
Estimated units used over 85 days 206 formula:

(Unit calorific value for this period 39.2) a. imperial units used See detail
100's Ft3
Gas units converted into kWh 6491.72 b. x metric conversion 2.83
c. x calorific value See detail
6491.72 kWh x 4.130p £268.11 d. x volume correction 1.0226400
Cost of gas used this period £268.11 e. ÷ kWh conversion 3.6
f. = kWh See detail
Standing charge £21.05
22 Dec 15 - 15 Mar 16
85 days at 24.770p per day
How does this compare with last
16 Mar 2016 - estimated meter reading at price change 1008 year?
19 Mar 2016 - we read your meter 1018 5755.11 kWh
Actual units used over 4 days 10
(Unit calorific value for this period 39.2) 22 Dec 14 - 19 Mar 15
Gas units converted into kWh 315.13
315.13 kWh x 3.890p £12.26 6806.85 kWh
Cost of gas used this period £12.26
Standing charge £0.99 22 Dec 15 - 19 Mar 16
16 Mar 16 - 19 Mar 16
4 days at 24.770p per day

Total gas used £302.41

VAT at 5.00% £15.12
Total gas including VAT £317.53
4 If you're thinking of switching – give us a call.
I'd like more detail To help you find a better deal, you’ll need your
energy data. Just scan this image to download
it to your smart phone or tablet. For more
information about QR codes, go to
britishgas.co.uk/bill

About your TCR

About your tariff Tariff Comparison Rate (TCR):
This information will help you to compare your current tariff 16.31p per kWh
with others available.
Your electricity tariff The TCR can be used to compare the price of energy
Tariff name Standard tariffs across suppliers.
Payment method Cash/Cheque The TCR is not based on your actual consumption but is
Tariff ends on No end date based on the energy consumption of a typical customer
Exit fee (if you cancel this tariff before end date) Not applicable using 3,100 kWh of electricity and should be used as a
Based on your actual usage in the 2785.00 kWh guide only.
last 12 months
For more information on our tariffs and TCRs go to
britishgas.co.uk/tariffs

Your estimated meter readings

Your electricity use in detail Electricity 3 4 6 4 6
Meter number: L85A 08826
22 Dec 2015 - estimated meter reading 33797
24 Mar 2016 - estimated meter reading 34646
Estimated kWh used over 94 days 849.00
How does this compare with last
849 kWh x 12.850p £109.10 year?
Standing charge £23.28
22 Dec 15 - 24 Mar 16 921.44 kWh
94 days at 24.770p per day

Total electricity used £132.38

22 Dec 14 - 24 Mar 15
Dual Fuel discount -£3.68
VAT at 5.00% £6.43 849.00 kWh
Total electricity including VAT £135.13

22 Dec 15 - 24 Mar 16
Your previous balance £288.03
Your previous payments -£288.03
Total gas & electricity without VAT £431.11
Total VAT £21.55

Total gas & electricity including VAT £452.66

.
5
Where does my money go? The information below shows how what you pay covers much
more than just the wholesale cost of gas and electricity*.

External Costs Our Costs External Costs Our Costs

51% 23% 4% 7% 8% 7% 42% 25% 15% 5% 11% 2%

Wholesale Delivery to Environmental Corporation Operating Our Wholesale Delivery to Environmental Corporation Operating Our
gas costs your home & social tax & VAT costs profit electricity your home & social tax & VAT costs profit
(Regulated policies costs (Regulated policies
by Ofgem) by Ofgem)

* Breakdown figures indicative as at February 2013 and based on actual British Gas averages from 2010 to 2012, including average annual
consumption of 12,500 kWh of gas and 3,100 kWh of electricity, and average regional prices. Profit figure shown is after tax. For more
information on environmental and social policies visit ofgem.gov.uk/environmental-programmes

6
Can I save some money? For more information on energy efficiency or to track your
energy usage, visit britishgas.co.uk/energysaving

1. Be energy aware
One of the best ways to reduce your bill is to use less energy. At British Gas, we want to help you get on top of your energy
usage and are happy to provide advice about where to start and the tools you need to make a change. For top tips on saving
energy in your home, visit: britishgas.co.uk/energysaving

2. Be efficient
Manage your energy consumption.
See how your energy use compares with others in your neighbourhood britishgas.co.uk/compare

7 You'll need your customer number:

How can I pay?
85 00 50 04 95 58

Credit or Debit card Internet or phone

Online or by phone: banking
visit britishgas.co.uk/ Pay us directly using
makeapayment or call us account number 71584685
on 0800 294 4464. AMEX and sort code 40-05-30,
not accepted. Please allow quoting your customer
2 working days for your number:
payment to clear. 85 00 50 04 95 58
SMS Download our App
Call us on 0800 048 0101 Pay your bills and view
to register. detailed account
information.
 Our Priority Service Register is a free, confidential service that provides
8
Where can I get some help? additional support to those most in need. To find out about eligibility
and the services on offer, such as free gas safety checks and the
password protection scheme, call us on 0800 0728625 or go to
britishgas.co.uk/Priority-Service-Register

Your gas meter point Your electricity supply

Bills for the visually impaired
reference number is: number is:
01 801 902
Call us: 0800 072 8625
32 56 16 46 02 S 12 0003 7211 431 Textphone: 18001 0800 072 8626
London Electricity Price Area
G4S read your meter

To find the name and

britishgas.co.uk Know your rights Emergency address of the company
To manage your account, pay your It's easy to get free,
responsible for the gas
bill and submit your meter reads. independent advice so Smell gas?
that you 'Know your pipeline delivery network to
Speak to one of our rights' as an energy 0800 111 999 your home, please call:
general enquiries team consumer. You might (24 hours a day) 08701 600 229
want to get a better deal,
0800 048 0101 find out how to make a Electrical emergency or Mon-Fri 8am – 9pm,
Mon-Fri 8am – 8pm / complaint, get advice excluding Bank Holidays
Sat 8am – 6pm about the quality of your power cut?
electricity or gas supply,
Write to:
British Gas
or ask for help if you're 0800 028 0247 The company responsible
for the electricity supply
struggling to pay your (24 hours a day)
PO BOX 227 bills. To 'Know your delivery network is:
Rotherham rights' visit Boiler breakdown?
S98 1PB www.citizensadvice.org. UK Power Networks
For account questions please
uk/energy for up to date 0800 294 9650 Fore Hamlet
information or contact the (24 hours a day) Ipswich
have your meter reading handy. Citizens Advice consumer
We’re never far away Suffolk

Brit|G&E|TC 07|
service on in an emergency. IP3 8AQ
03454 04 05 06 for a
paper copy. If your boiler or central
heating isn’t working
just give us a call.

If you are unhappy with our service We aim to resolve complaints

We’re really sorry you’re not happy, we want to sort things as quickly as possible
out for you quickly, so please give us a ring on: We’ll make every effort to resolve your complaint within a day of
0800 072 8632 receiving it. However, sometimes it can take a little longer, so if we
haven’t been able to sort things out within eight weeks, or if we
can’t agree a way forward with you, (we call this ‘deadlock’), we’ll
If you'd rather complain in writing go to write and let you know that you have the right to pass your
britishgas.co.uk/energycomplaints or write to Complaints complaint to the Ombudsman Services: Energy.
Management Team, PO Box 226, Rotherham S98 1PB
The Ombudsman is there to help sort out disputes between energy
If you aren’t happy with how we’re handling your complaint, you can suppliers and their customers. It’s free to use their services and
get in touch with Matt Idle, our Managing Director of Energy they’re totally independent – they don’t take sides and their
Customer Service via his dedicated team. You can call his team on decisions are based only on the information they have. You can call
0800 107 0184 or email customercomplaints@britishgas.co.uk or them on 0330 440 1624, textphone 0330 440 1600, email
you can write to him at the address above. When you get in touch to osenquiries@os-energy.org, go online at
make a complaint we’ll investigate fully and let you know what needs ombudsman-services.org/energy or write to Ombudsman
to happen next. We’ll say sorry for anything we’ve got wrong and may Services: Energy, PO Box 966, Warrington, WA4 9DF
make a goodwill gesture, or offer compensation.
If you need independent advice You don’t have to accept their decision, but if you do, we’ll act on
The Citizens Advice consumer service gives free, confidential and what they say. That might mean saying sorry, explaining what’s
impartial advice. You can get in touch with them for advice at anytime gone wrong, fixing the problem or paying you compensation.
during the complaints process. Call them on
03454 04 05 06, or visit citizensadvice.org.uk/energy
We record calls to improve our service to you. Calls to 0800 numbers are free from landlines and mobiles. If you are hard of hearing or speech impaired and use a textphone, please call 18001 0800 072 8628.
British Gas is the trading name of British Gas Trading Limited. Registered in England & Wales (Registered No. 03078711). Registered Office: Millstream, Maidenhead Road, Windsor, Berkshire
SL4 5GD. britishgas.co.uk British Gas Trading Limited is authorised and regulated by the Financial Conduct Authority for its consumer credit activities and is an Appointed Representative of
British Gas Services Limited for its insurance mediation activities. British Gas is a mandatory FIT Licensee. VAT Registered Number 684 9667 62. Bill date & tax point 24 March 2016.