REV Q3

RESTAURANT
EXCELLENCE VISIT

Visit Info Current Score

Previous Score
Service: Subway REV 3.0 81.0% Pass 93.0% Pass

Specialist: Swapna Murthy

Category Possible Points Result
Start: 09/08/21 Points Lost
Start Time: 6:37PM Food Safety 100 20 Pass
Food Safety 100 20
End Time: 7:57PM
Brand Standards 181 18 Pass
Period: Dinner
Cleanliness & Maintenance 101 16
Evaluation: 1 Food Quality 34 2
Restaurant Number: 70215 Guest Experience 24 0
Shift Management 22 0
Address: #67-3-75/2, Ground Floor Industrial
Layout, Koramangala
Best Practices
Bangalore 10 560095
1 The Person-In-Charge and/or team members were engaged in
Franchisee name: Sudheer Kirthi the evaluation.

Manager: Sugumar M 2 Team members did a great job with handwashing following the
proper procedures and at appropriate times.
Most Urgent Observations
1 Food contact surfaces and small wares properly maintained, not
burnt, cracked or damaged
2 Cross-contamination not observed
3 No item missing labeling information (Type of product, date/time
prepared, initials of preparer)

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 REV Q3
RESTAURANT
EXCELLENCE VISIT

Food Quality
Prep
Question Response
Baked goods, prepared foods and sauce bottles stored per brand standard 2 Points
2.2.3_2 All filled sauce bottles are stored and labeled properly. No
Comments:
• Consultant Notes: Mint mayonnaise filled sauce bottle were not stored properly
- observed leakage from it - manager verified
• Filled sauce bottles are not stored or sealed properly

Cleanliness & Maintenance

Restroom
Question Response
Toilets and Urinal are clean and in good repair 5 Points
4.2.2_2 Toilets and urinals are in good condition No
Comments:
• Consultant Notes: There was continuous running water in the toilets and flush
was not properly working - manager verified
• Toilet not in good condition
Restroom Ceiling, lights, and vents are clean and in good repair 2 Points
4.2.4_2 Ceiling/ceiling tiles are in good condition No
Comments:
• Consultant Notes: Cieling was observed with black stains due to water leakage
• Discolored or water-stained ceiling tiles

Service/Guest Area
Question Response
Back counter storage units are clean and in good repair 2 Points
4.3.13_2 All back counter storage is in good repair and functioning as intended. No
Comments:
• Consultant Notes: Back room dry storage shelves are rusted - manager verified
• Shelving is rusted

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 REV Q3
RESTAURANT
EXCELLENCE VISIT

Backroom
Question Response
All coolers/freezers and components are clean and in good repair 5 Points
4.4.3_2 Cooler in good condition. No
Comments:
• Consultant Notes: Retarder door magnet is broken and it does not close
properly and chiller shelves plastic cover is getting peeled off and rusted
• Other cooler equipment not in good condition (fan guard, shelving)
• Retarder not in good condition

HVAC System, Ceiling, vents, lights, and fans are clean and in good repair 2 Points
4.4.6_3 Ceiling is clean No
Comments:
• Consultant Notes: Cieling had black stain marks - to be cleaned
• Ceiling (non tiles) not clean

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 REV Q3
RESTAURANT
EXCELLENCE VISIT

Food Safety
Food Safety
Question Response
Potential and Actual Cross Contamination not observed 10 Points
5.1.3_3 Food contact surfaces and small wares properly maintained, not burnt, cracked No
or damaged
Comments:
• Consultant Notes: Vegetable slicer blade is broken and cutting board had
chipping - possible chances of getting into food
• Other

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 5.1.3_4 Cross-contamination not observed No
Comments:
• Consultant Notes: Water storage tank in the resturant is not cleaned and
observed with black stain particles inside the tank - manager confirmed tank
was old and not cleaned
• Other

Prepared TCS food marked with hold time and are not expired 10 Points
5.1.6_3 No item missing labeling information (Type of product, date/time prepared, No
initials of preparer)
Comments:
• Consultant Notes: There is no label on the cookies and date tag on packets was
not visible
• Item missing labeling information (Type of product, date/time prepared, initials
of preparer)

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