G8- Visual Quiz

(QUALITY)
Multiple Choice
1. Before, Inspector/Line Inspector acted as _____ in behalf
of the customers and rejected any goods that were outside of
_____.

a. Policeman, Customer Requirements

b. Coach, Specifications
c. Policeman, Specifications
d. Coach, Customer Requirements
1. Before, Inspector/Line Inspector acted as _____ in behalf
of the customers and rejected any goods that were outside of
_____.

a. Policeman, Customer Requirements

b. Coach, Specifications
c. Policeman, Specifications
d. Coach, Customer Requirements
2. Which of the following is to be considered when delivering
the goods to the customer?

a. Quality and Quantity

b. Location and Time
c. Packaging and Time
d. All of the Above
2. Which of the following is to be considered when delivering
the goods to the customer?

a. Quality and Quantity

b. Location and Time
c. Packaging and Time
d. All of the Above
3. Quality costs include the following except,

a. Testing
b. Inspection
c. Appraisal Methods
d. None of the Above
3. Quality costs include the following except,

a. Testing
b. Inspection
c. Appraisal Methods
d. None of the Above
4. Having a Quality Management System in your organization
means you provide an assurance and commitment to your
______.

a. Employees
b. Suppliers
c. Customers
d. Both b and c
4. Having a Quality Management System in your organization
means you provide an assurance and commitment to your
______.

a. Employees
b. Suppliers
c. Customers
d. Both b and c
5. A process is out of control when:

a. It has no special cause of variation

b. Process is consistent
c. Process is predictable
d. It has special cause of variation
5. A process is out of control when:

a. It has no special cause of variation

b. Process is consistent
c. Process is predictable
d. It has special cause of variation
True/False
1. Quality is defined as product or services
which meet specifications.
1. Quality is defined as product or services
which meet specifications.

False
2. In continual improvement, customer satisfaction is a
constantly moving entity independent of changes in
technology and the marketplace.
2. In continual improvement, customer satisfaction is a
constantly moving entity independent of changes in
technology and the marketplace.

False
3. In a QMS, your processes are defined, agreed by and
transparent to all your employees.
3. In a QMS, your processes are defined, agreed by and
transparent to all your employees.

True
4. Examples of Attribute Measures in services are website
availability, accuracy, on-time delivery service, and
percentage of lost luggage.
4. Examples of Attribute Measures in services are website
availability, accuracy, on-time delivery service, and
percentage of lost luggage.

False
5. Senior management must recognize that it be committed to
change, leading to actual quality improvement.
5. Senior management must recognize that it be committed to
change, leading to actual quality improvement.

True