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“Forced” to sign up for Ecosure? Here’s how to opt out
Posted on March 4, 2015 by Nigel Gambanga
EcoSure
EcoSure-SMSWhen we mentioned how Econet had successfully signed up over 1 million
users for its mobile micro-insurance service EcoSure in two months, we also pointed out that
some subscribers were forced to sign up for the service.

I wasn’t amused by the text that told me to keep a dollar in my EcoCash wallet for service I
hadn’t registered to use or the message that I had already paid for EcoCash.

While EcoSure might be an awesome product, there is no reason why it should be forced on
people.

While we wait for an explanation (coupled with an apology perhaps?) from Econet and some
form of intervention from the regulator(s) (POTRAZ, Insurance Council and RBZ) you might
as well save yourself the unwanted expense.

Here are the steps to follow if you want to disable the auto debit facility and prevent an
unwarranted $1 deduction from your EcoCash wallet.

Dial *900#
Proceed to enter your EcoCash PIN
On the menu select option 4: Manage Policy
Select Option 2: Disable Premium Auto Debit
Select Option 1 to Confirm
EcoSureAlternatively you can just send an SMS that reads STOP#CMS to 30440. I tried this
though but couldn’t get a response. I guess it was probably because I hadn’t been given that
instructional SMS in the first place since I wasn’t an Ecolife subscriber back in the day.

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Posted in How To, Mobile Money
Tagged EcoCash, Econet, EcoSure, Insurance Council of Zimbabwe, Mobile Insurance,
POTRAZ, rbz, Unsolicited SMSes
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18 thoughts on ““Forced” to sign up for Ecosure? Here’s how to opt out”
TheKing says:
March 4, 2015 at 9:42 PM
Clearly POTRAZ is powerless, how can they let Econet get away with this? Maybe it’s
because the government is at the mercy of Econet, that 30 mil bailout bought them a do all
you want pass

Ken says:
March 5, 2015 at 7:51 AM
Hey, can you please get in touch with me using the email I’ve provided. I’m a researcher in
Kenya and need some quick research done on EcoCash in Zim. Happy to pay for it!

Dzinaishe says:
March 5, 2015 at 9:12 AM
hopefully something gets done, I really need my dollar back. tingatogara tichitya kugara mari
iri muecocash wallet ka coz vanongotora

Munya says:
March 5, 2015 at 9:57 AM
Thanks for the info. Pleas tell me why 11 US cents can’t phone out. What happened to the
per-second billing policy? Please POTRAZ help! Unless these mobile service providers give
you limitless vouchers, you should have encountered the problem I highlighted above.

Terry says:
March 5, 2015 at 7:03 PM
I have experienced the same problem. I had 14 cents but couldnt call out. Didnt get it since i
was just a cent lower than the actual cost of calling for a minute.
Carl says:
March 6, 2015 at 12:22 PM
Munya – did you just say POTRAZ help – you have better chance of getting a copy of Detox,
or Half-life 3 or Digital streaming from ZBC

KG says:
March 5, 2015 at 10:25 AM
You know they have done this quite a bit. \they did this to me (and a few others) with
ecocash itself back then and while I felt violated I decided to shut up cause they saved that
opening $5 and a trip to an econet shop. Cost me nothing so whatevs. But fact is a very
questionable way of doing things and worse so when it costs people money. I moved to the
other network now but I think I should fish my econet line out of the iPad and make sure they
didn’t pull this one on me again.

Kikidzai says:
March 5, 2015 at 1:04 PM
I guess this is how they always manage to massage their numbers to portray an aura of
performance. The issue about their reported mobile subscriber base comes to mind. Doesn’t
anyone audit these numbers independently or have these guys grown so big no one can do
anything about them anymore?

Anonymous says:
March 5, 2015 at 1:41 PM
thanks, you are the best

joyman says:
March 5, 2015 at 8:20 PM
i was really incensed with such kind of behaviour. My main problem is that they are making
deductions without our consent. I was just thinking if they can do it with Ecosure they could
be doing it with buddy where they deduct from our airtime without us noticing, they could be
doing it willy-nilly. POTRAZ needs to investigate this

Evans says:
March 6, 2015 at 9:33 AM
I thought it was clear that they were going to debit your Ecocash account. Why would they
ask you to leave a dollar if they were not going to take it?

musa says:
March 6, 2015 at 10:11 AM
this #EcoThieving should stop. their continual deductions on my airtime has caused me to
buy a netone line.

Matigary says:
March 6, 2015 at 6:51 PM
These EcoCrooks have been stealing from every angle – buddie, ecocash, ecolife, ecofood
eco whatever. Bloody thieves!!

sam kanyati says:

June 26, 2015 at 3:09 PM
i have tried the *900# bt I am failing to opt out because only 2 options are available
1.accept
2.cancel & exit.

patie G says:
July 7, 2015 at 1:43 PM
1 can we have an option which works to opt out on content staff I’m tired of receiving your
text your 30440 does not work you said it was a trail run for 7 days &pliz can explain this
stealing of my airtime sure ndogara phone isina mari here? Even off mobile data you are still
taking my airtime ,I’m considering moving to other networks we get so much for a dollar
there 10mins is not enough for a $1

Cherekedzai Madziva 0773 893318 says:

December 15, 2015 at 7:38 PM
Handina kujoiner ecosure ini asi murikungotora mari kuecocash ac yangu.Ndidzorereiewo
mari yangu ndapota

Anonymous says:
April 7, 2016 at 8:58 PM
Please vanhu we eccosure musaita hhazvina kunaka kungotora mari dzevanhu I dont like
your service

Vivian says:
November 30, 2016 at 11:54 AM
I was forced to sign up with a list of my dependants now I want to opt out what do I do dialing
900 is not helping at pliz help

Comments are closed.

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