Documents Upload Manual

INTRODUCTION

Dear ULB User,

Welcome to Safaimitra Suraksha challenge

As you are aware, for Safaimitra Suraksha challenge, you will be required to upload PDFs or Excel (as per requirement of
the indicator) and/or scanned version of supporting documents against each of the indicators that you are seeking
marks for.

Document’s checklist is already shared with you and for reference we have mentioned all points and formats in this
manual. However, if the ULB is maintaining the formats/documents that carry the relevant information that are
mentioned in indicators, they can also upload them.

We sincerely hope that all the ULBs will upload documents with full enthusiasm to maximize their marks and make
Safaimitra Suraksha challenge a grand success.

We wish you all the very best.

Team Safaimitra Suraksha challenge

 Indicator 2.1 Document 1
Complaint Reports till 30th April, 2021
Points that will be checked in this document are as follows:

• Complaint report should be submitted month wise

• The report should indicate the type of complaint registered
• Complainant’s Name (Optional), Phone Number should be mentioned
• Date and time of complaint opening and closing should be mentioned
• Each redressal system should have mechanism for generating monthly report showing all
complaints received, in process, resolved and feedback received.
 Indicator 2.1 Document 2
List of complaints along with numbers from various mediums like helpline, Portal, WhatsApp

Points that will be checked in this document are as follows:

• Complaint report should be submitted month wise

• The report should indicate the type of complaint registered
• Medium on which the complaint was received should be specified
• Complainant’s Name (Optional), Phone Number should be mentioned
• Date and time of complaint opening and closing should be mentioned
• Each redressal system should have mechanism for generating monthly report showing all
complaints received, in process, resolved and feedback received.
• Please provide helpline number, WhatsApp number and portal link for complaints
 Indicator 2.1 Document 3
Service Level Agreement (SLA) in place with Escalation Matrix for non-compliance in resolution time
Points that will be checked in this document are as follows:

• Need copy of agreement in place at ULB level for non-compliance in resolution time
• Copy of escalation matrix followed by the ULB
 Indicator 2.1 Document 4
Evidence of mechanism in place to ensure customer is satisfied before closing the complaint.

Points that will be checked in this document are as follows:

• Screenshots/photographic evidence of 4-digit happiness code sent to

customers/complainants
• Evidence of any other mechanism in place by the ULBs for customer satisfaction
 Indicator 2.2A Document 1
List of awareness campaign regarding approved de-sludging practices for septic tank/sewer/stormwater
drains/manhole cleaning from January 2021

Type of Date of Photographic Brief

S.No IEC Campaign
Campaign Campaign Evidence Description
1. IEC messages around
availability of 24X7
Helpline to help citizens
in all queries/issues
around cleaning of
septic tanks and sewer
lines/stormwater drains
manhole. The helpline
should also address
Safaimitra’ s grievances
2. IEC messages around
scheduled cleaning
(once in every 3 years)
of septic tanks
3. IEC messages around
penal actions for non-
compliance
4. IEC messages around
engagement of ONLY
licensed operators in all
wards
 Indicator 2.2B Document 1
Public Awareness campaign carried out in 100% wards, to educate citizens, other stakeholders as well as ULB
employees about importance of following correct legal practices for septic tank/sewer/stormwater drain
manhole.

Ward numbers Photos

Total
S.no Public Awareness Campaign with Campaign (Minimum 2
wards
details per activity)

1 Street Plays

2 Door to Door messaging

3 Focused Group Discussions (FGDs) in all

vulnerable Places i.e. unplanned
colonies/slums/hotspots identified etc.

4 Messaging done on 100% CT/PTs

5 100% de-sludging vehicles registered with ULB

carrying messages
 Indicator 2.2C Document 1
Public Awareness campaign carried out in 100% wards to educate citizens, other stakeholders as well as ULB
employees through Hoardings, Posters, Wall Writings/Murals about importance of following correct legal
practices for septic tank/sewer/stormwater drain manhole cleaning

Photos
Total Ward numbers where
S.no Public Awareness Campaign (Minimum 2
wards Campaign carried out
per activity)

1 In each ward minimum 1 Hoarding is placed

(each hording to be geo-tagged with unique
ID)

2 In each ward minimum 20 Posters are

pasted on walls

3 In each ward messaging done through Wall

Writing/Murals- Minimum 10 walls

No. of Slums Photos

Total no.
S.no Public Awareness Campaign where Campaign (Minimum 2
of Slums
carried out per activity)

1 In each slum & unplanned colony with 25

households minimum 1 Hoarding is placed
(each hording to be geo-tagged with unique ID)

2 In each slum & unplanned colony with 25

households minimum 10 Posters are pasted on
walls

3 In each slum & unplanned colony with 25

households messaging done through Wall
Writing/Murals- Minimum 3 walls
 Indicator 2.3 Document 1
List of maintenance machines with capacities
(Note: Please Upload Calculation Sheet shared with the ULB along with the document)

Vehicle Number Capacity of the

S.No Name of Maintenance Machine
Machine
1.
2.
.
.
N

Summary of Number of Machines to be Available with the ULB as per CPHEEO Norms

S.No Name of Machines Total Number of Machines Available

1. Combination Hydrovac Equipment
2. Number of Grabbers/Desilting Machines
3. Number of standard de-sludging vehicles
4. Sewer Inspection Camera Apparatus

5. Hydro Jetting Machines

6. Power Bucket machine
7. Power Rodding Apparatus
8. Hydraulic Sewer Root cutters
 Indicator 2.3 Document 2
List of desludging and/or sewer cleaning staff

Name of Desludging/Sewer ID Number

S.No. Contact Number
Cleaning Staff
1.
2.
.
.
N
 Indicator 2.3 Document 3
List of desludging and/or sewer cleaning operators registered/ license given. Also Provide the photo of the
registration ID/license

Photo of
Name of Desludging Registration ID
S.No. Contact Number Registration ID/
Operator
License
1.
2.
.
.
N
 Indicator 2.3 Document 4
List of desludging and/or sewer cleaning vehicles

Name of Desludging and/or sewer Vehicle Number

S.No. Contact Number
cleaningOperator of Vehicles
1.
2.
.
.
N
 Indicator 2.3 Document 5
List of desludging and/or sewer cleaning vehicles with RFID/ GPS

S.No. Name of Desludging Contact Number Vehicle Number Enabled with

and/or sewer cleaning RFID/GPS
Operator (Yes/No)
1.
2.
.
.
N
Total Number of Desludging Vehicles with RFID/GPS
 Indicator 2.3 Document 6
Details of sewer, septic tank, and number of manholes. (Please upload calculation sheet shared with the ULBs)

Holding of Core Sewer and Septic Maintenance Machine: Whether ULBs has number of
machines/equipment available, as per CPHEEO norms, to clean sewers/septic/stormwater drain
manholes tanks
1 ULB Code
2 ULB Name
3 Census Population
4 New Areas added to Municipal Limit (Yes/No)
(If Yes, Increase in population percentage and year of addition)
5 If Yes to above question, mention the increase in population percentage and year of addition
6 Last estimated population and year
7 Population connected to sewer network
8 Population connected to septic tank
9 Number of Households connected to septic tank
10 Length of Sewer: -
a) more than 900mm Dia
b) 601-900mm Dia
c) 301-600mm Dia
d) Up to 300mm Dia
e) Length of combined Sewer
11 Number of Sanitary Maintenance Hole
 Indicator 2.4 Document 1
List of Permanent Workers

Name of Permanent ID Number

S.No. Contact Number
Worker
1.
2.
.
.
N
 Indicator 2.4 Document 2
List of Informal Workers

Name of Informal
S.No. Contact Number
Worker
1.
2.
.
.
N
 Indicator 2.4 Document 3
List of Contractual Workers

Name of Contractual
S.No. Contact Number
Worker
1.
2.
.
.
N
 Indicator 2.4 Document 4
List of Private Workers

Name of Private
S.No. Contact Number
Worker
1.
2.
.
.
N
 Indicator 2.4 Document 5
List of SHG/NGO Workers

Name of SHG/NGO
S.No. Contact Number
Worker
1.
2.
.
.
N
 Indicator 2.4 Document 6
List of Casual/Daily Workers

Name of Casual/Daily
S.No. Contact Number
Worker
1.
2.
.
.
N
 Indicator 2.4 Document 7
List of Waterborne Sanitation Workforce/staff

Name of Waterborne
S.No. Sanitation Contact Number
Workforce/staff
1.
2.
.
.
N
 Indicator 2.4 Document 8
List of Waterborne Sanitation Workforce/staff

Total Number of
Sewer men
Total Number of
Sanitary Beldar
 Indicator 2.4 Document 9
List of Safaimitra/Staff getting hardship allowance

Name of Safaimitra/Staff
S.No. getting hardship Contact Number
allowance
1.
2.
.
.
N
 Indicator 2.5 Document 1
No. of Safaimitras/workers provided with PPE Kit and Safety Gears as per CPHEEO norms

S.No. Name of Safaimitra PPE Kit

1.
2.
.
.
N

Summary of PPE Kit/Gears given to Safaimitras

S.No. Name of PPE Items Number Distributed

1. Reflecting Jacket
2. Safety helmet
3. Normal face mask
4. Hand gloves (pair)
5. Safety Gumboots (pair)
6. Safety body clothing

S.No. Name of Safety Gear Number Distributed

1. Safety Tripod Set
2. Nylon Rope ladder
3. Blower with Air Compressor
4. Gas Monitor (4 Gases)
5. Full body Wader Suit
6. Gas Mask
7. Breathing Apparatus
8. Safety body Harness
9. Air Line Breathing Apparatus
Total Number of Sewer Entry Professionals
(SEPs)/Sewer Commandos
 Indicator 2.6 Document 1
List of special maintenance/cleaning equipment as per CPHEEO norms

S.No. Name of Special Maintenance/Cleaning Total Number

Equipment as per CPHEEO Norms
1.
2.
.
.
N
 Indicator 2.7 Document 1
Copies of translated toolkits and applied Norms in Vernacular Languages
Points that will be checked in this document are as follows:

• ULBs need to attach a copy of translated toolkits and applied norms in vernacular languages for
assessment
• Toolkit and applied norms should be recent in date
 Indicator 2.7 Document 2
No. of formal de-sludging and/or sewer cleaning staff (In-house/ Private Operators)

S.No. Name of de-sludging and/or sewer Contact Number

cleaning staff (In-house/ Private
Operators)
1.
2.
.
.
N
 Indicator 2.7 Document 3
No. of Informal de sludging and/or sewer cleaning staff

S.No. Name of Informal de sludging and/or Contact Number

sewer cleaning staff
1.
2.
.
.
N
 Indicator 2.7 Document 4
No. of trained desludging and/or sewer cleaning operators/staff/Informal Safaimitras

S.No. Name of trained desludging and/or Contact Number

sewer cleaning operators/staff/Informal
Safaimitras
1.
2.
.
.
N
 Indicator 2.7 Document 5
Attendance and score sheet of the participants of the training
Points that will be checked in this document are as follows:

• ULB needs to attach copy of attendance sheet of the training conducted

• Score sheet should contain the marks obtained by the participant with name of the training
session conducted.
 Indicator 2.8A Document 1
List of informal Safaimitras identified are integrated with private de-sludging operators

S.No. Name of informal Safaimitras identified are Contact Number

integrated with private de-sludging operators
1.
2.
.
.
N
 Indicator 2.8A Document 2
List of informal Safaimitras identified are linked with at least 3 social welfare schemes of Central/State
Government

S.No. Name of informal Safaimitras identified are Contact Number

linked with at least 3 social welfare schemes
of Central/State Government
1.
2.
.
.
N
 Indicator 2.8A Document 3
List of informal Safaimitras linked with NSKFDC scheme

S.No. Name of informal Safaimitras linked with Contact Number

NSKFDC scheme
1.
2.
.
.
N
 Indicator 2.8A Document 4
List of Safaimitras whose children are enrolled in school (if applicable)

S.No. Name of Safaimitras whose children are Contact Number

enrolled in school (if applicable)
1.
2.
.
.
N
 Indicator 2.8A Document 5
List of Safaimitras having ration cards

S.No. Name of Safaimitras having ration cards Contact Number

1.
2.
.
.
N
 Indicator 2.8B Document 1
List of Safaimitras linked with entrepreneurship/livelihood opportunities/other scheme

S.No. Name of Safaimitras linked with Name of the Scheme Contact Number
entrepreneurship/livelihood
opportunities/another scheme
1.
2.
.
.
N
 Indicator 3.1A Document 1
Details regarding total number of septic tanks along with logbook (record) of desludging of septic tanks (1st
January 2021 to 30th April 2021)

Points that will be checked in this document are as follows:

• Total Number of Septic Tank in the ULBs

• Logbook of septic tank cleaning date wise/month wise from January 2021 to 30th April
 Indicator 3.1A Document 2
Summary sheet with total no. of sewers in the ULB

Points that will be checked in this document are as follows:

• ULB should submit total number of sewers in the ULB

• Logbook of sewer lines/manholes scheduled for cleaning and status of cleaning at the end
of 30th April 2021
 Indicator 3.1A Document 3
Summary sheet with total no. of stormwater drains in the ULB

Points that will be checked in this document are as follows:

• ULB should submit total number of storm water in the ULB
 Indicator 3.1A Document 4
Summary sheet with total no. of geo-tagged sewer in the ULB
Points that will be checked in this document are as follows:
• ULB should submit total number of geo-tagged sewer in the ULB
 Indicator 3.1A Document 5
Summary sheet with total no. of geo-tagged Stormwater drain in the ULB

Points that will be checked in this document are as follows:

• ULB should submit total number of geo-tagged Stormwater drain in the ULB
 Indicator 3.1B Document 1
List of identified hotspots areas wherein frequent blockages/ Accidents take place and has put in place
necessary action plan

Necessary Action
S.No. Location of Hotspots
Put in Place
1.
2.
.
.
 Indicator 3.1C Document 1
Details regarding the total no. of households in the ULB

S.No. Wards Households

1.
2.
.
.
Total Number of Households
 Indicator 3.1C Document 2
Details regarding the total no. of commercial establishments in the ULB

Commercial
S.No. Wards
Establishments
1.
2.
.
.
Total Number of Commercial
Establishments
 Indicator 3.1C Document 3
Details regarding the total no. of CTs in the ULB

S.No. Wards CTs

1.
2.
.
.
Total Number of CTs
 Indicator 3.1C Document 4
Details regarding the total no. of PTs in the ULB

S.No. Wards PTs

1.
2.
.
.
Total Number of PTs
 Indicator 3.1C Document 5
Details regarding the total no. of Households connected to a closed system such as sewerage and/or septic
tank + Soak pit

Households
S.No. Wards Households connected Closed
System
1.
2.
.
.
Total Number of Households
Total Number of Households Connected to Closed System
 Indicator 3.1C Document 6
Details regarding the total no. of commercial establishments connected to a closed system such as sewerage
and/or septic tank + Soak pit

Commercial
Commercial Establishments
S.No. Wards
Establishments connected Closed
System
1.
2.
.
.
Total Number of Commercial Establishments
Total Number of Commercial Establishments Connected to
Closed System
 Indicator 3.1C Document 7
Details regarding the total no. of CTs connected to a closed system such as sewerage and/or septic tank + Soak
pit

CTs connected
S.No. Wards CTs
Closed System
1.
2.
.
.
Total Number of CTs
Total Number of CTs Connected to Closed System
 Indicator 3.1C Document 8
Details regarding the total no. of PTs connected to a closed system such as sewerage and/or septic tank + Soak
pit

PTs connected
S.No. Wards PTs
Closed System
1.
2.
.
.
Total Number of PTs
Total Number of PTs Connected to Closed System
 Indicator 3.1C Document 9
Details regarding total Septic Tank

Points that will be checked in this document are as follows:

• Need summary and details of septic tank in the ULBs

 Indicator 3.1C Document 10
Details regarding the total no. of geo tagged septic tank

Points that will be checked in this document are as follows:

• Need summary and details of septic tank that are geo-tagged

 Indicator 3.2 Document 1
Summary sheet with details regarding total amount of user charges collected or sanitation charges
collected under property tax (period 1st April 2020 to 31st March 2021)

Points that will be checked in this document are as follows:

• Need clear details of total amount of user charges collected separately

• If sanitation charges are collected under property tax, bifurcation needs to be mentioned for
accurate calculation
 Indicator 3.2 Document 2
Summary sheet with details regarding total Operation cost of the mechanised cleaning system (period
1st April 2020 to 31st March 2021)

Points that will be checked in this document are as follows:

• Need clear details of total amount of operational cost of mechanized cleaning incurred
separately
 Indicator 3.3 Document 1
Details regarding total capacity of FSTPs (KLD) in the ULB

S.No Name of FSTP Plant Designed Capacity Operational

(KLD) Capacity (KLD)
1.
.
.
N
 Indicator 3.3 Document 2
Details regarding total capacity of STPs (MLD) in the ULB

S.No Name of STP Plant Designed Capacity Operational

(MLD) Capacity (MLD)
1.
.
.
N
 Indicator 3.3 Document 3
Details regarding total faecal sludge collected/generated in the Month (KL)

S.No Month Total Faecal Sludge Total Faecal Sludge

Generated Collected
1.
.
.
N
 Indicator 3.3 Document 4
Details regarding total sewage collected/generated in the Month (ML)

S.No Month Total sewage Total sewage

Generated Collected
1.
.
.
N
 Indicator 3.3 Document 5
Details regarding total faecal sludge collected/generated in the Month (KL)

S.No Month Total Faecal Sludge

Treated (KL)
1.
.
.
N
 Indicator 3.3 Document 6
Details regarding total sewage collected/generated in the Month (ML)

S.No Month Total sewage

Treated
1.
.
.
N
 Indicator 3.4 Document 1
List of innovations along with the type (Low cost solution, faster solution, improved efficiency, prevented
entry into septic tank/sewer/stormwater drains, welfare scheme and warning system in the
sewer/stormwater drains), brief description and pictures.
(All Innovation must be implemented by 30th April)

S.No Name of Innovation Type of Innovation Description Photographic

Evidence
1.
.
.
N