INFRASTRUCTURE

MANAGEMENT
SERVICES
 Infrastructure
Management Services
Key Highlights
Tech Mahindra IT Infrastructure Management Services
(IMS) offers a suite of reliable, responsive, flexible and • 12000+ associates in
proven Infrastructure services and solutions that 36 countries and a
deliver differentiated value to our customer's business. customer base of
more than 230
Our rich portfolio of service offerings span across the
infrastructure lifecycle of Plan-Build-Run-Monitor and • Unique Scale : Largest
includes Infra Consulting, Data Center, End User Infrastructure
Computing, Enterprise Networking, Enterprise Focus Industries Management
engagement with
Security, IT Infrastructure Operation Management and
Transformation Services.  Banking &
Insurance
 Healthcare 1500+ FTEs managing
35K+ Servers, 25 PB
Storage, 35K Network
Telecom Elements, 1700
Travel,

Applications, 27 Data
Transport &

105,200+ Natural Centers
Logistics
Associates Resources • Supporting SOC
FY14-15
$ 3.9 Billion
Worldwide
 g
Manufacturing Retail
Services for over
450+ Enterprise
Customers
• Over 15 years of
Customer Base
780+ Worldwide Infrastructure delivering Hosting &
Shared Services with
90 Countries being Managed our Global Footprint of
owned/ Partner Data
AMERICAS| EMEA | APAC
80 + Data Centers Centers
• IMS Academy: Offers a
650,000+ Assets unique simulation
based Infrastructure
Operations training
114+ PB Storage • Partnering with best of
breed technology
providers

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“NxT Gen Managed Services-
Transforming to be future ready”
IT Infrastructure Management Service is undergoing a
paradigm shift – It is moving away from resource
based operations and ad-hoc support to services
driven by automation & analytics (IT Operations
Analytics). The focus for today’s IT infrastructure
operations is on service level management, continuous
service improvement, innovation around leveraging
hybrid cloud models and commercial models that
combine assets and services, to be offered
“as-a-resource” unit- based service.
 Infrastructure teams within organisations are under
unrelenting pressure to adopt new technologies,
accelerate application delivery, improve service levels,
and re-brand IT for internal consumption, while
pushing to reduce cost and transform continuously.
The only way of achieving this is by adopting multiple
next-gen infrastructure technologies, increasing the
level of automation, leveraging private & public cloud
orchestration, adopting open technology platforms,
migrating to SaaS/ PaaS based applications, and
adopting Software Defined Networking, among others.
Tech Mahindra, leveraging its decade plus experience
in IMS, has built several NexGen managed services
platforms that have transformed business operations
to a new level altogether.

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 TRANSFORMING END USER EXPERIENCE
WITH - WAAS NXT & SDSO

User Profile Operating IT Store Network

System
End User Digital State
WaaS (Workspace
Workspace as a
as a service) NxT:
IT STORE
service
WaaS NxT is a next
LAN
generation digital platform
Road
Messaging & for end users that
Warriors
Unified Service Management

Collaboration as a Instantiates unique

Service
workspaces, providing
Context aware Security

WAN flexibility to deliver

End User Analytics

Task workers enterprise apps, data and

Application end user collaboration
as a service
WLAN solutions in a secure
manner for varied work
styles seamlessly made
Knowledge
workers
available ‘as-a-service’ .It
Data on the Go Wi- Fi
delivers context-aware and
follow-me workspaces on
multiple devices with
Mobile analytics engine,
Executives 3G
Backup as a service
e automation and
orchestration layer for a
Mobile true digital transformation.
4G
Enterprise Mobility Innovators
Management

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Service Delivery and Service Optimisation (SDSO):
SDSO suite is aimed at empowering end users, automating the IT
service delivery and operations. It provides a Self-service IT portal
where users can interact with IT without delay. It enables proactive
and automatic delivery and return of IT services triggered by
business qualification. It reduces complexity of desktop
management and user profile management through context
awareness. It uses End user IT analytics for proactive and
predictive end user monitoring and support requirements.

Service Delivery & Service Optimization Suite (SDSO)

Evolved Workplace

Self Enablement Evolved & Secured Workplace

IT End User Workspace

IT Store Automation IT Analytics Abstraction

Live Service desk

Optimized
Service
Desk

Integrator
(3rd party Chat Remote Support
integrations)

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 TRANSFORMING INFRA OPERATIONS
MANAGEMENT WITH AUTOMATION & ANALYTICS WITH:
DATA INGESTION FLOW 2 PATHTM

Collect
Auto-discover, Aggregate,
and store millions of inputs
per second fro application
and infrastructire
Correlate
Map business-level application
and infrastructure process,
connections ans flows
together in near real time
Meridian – enabling
IT Operations analytics
for Application &
Infrastructure
Analyze Visualize
Model and predict system Show rich contextual views
behavior using machine based on business objectives
learning and statistical for each end user. Flashback
algorithms to any point in time in three clicks or less

Service Optimization
Through Automation
Framework (SOTAFTM)
enabling IT Service Automation
SOTAFTM is an innovative approach, that breaks
off from the traditional incremental models and
provides a drastically improved, overall
effectiveness of IT services and process
management, and better alignment of resources
to meet the business objectives.

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TRANSFORMING
ENTERPRISE HOSTING
WITH MPAC

Managed Platform for adaptive

Computing (mPAC):
mPAC is a next level of cloud management platform which Simplifies IT by
transforming legacy DCs into adaptive infrastructure. It orchestrates
complexity and delivers private and hybrid IaaS in response to dynamic
workload requirements. mPAC enables integrated performance, availability
and SLA management of Applications and Infrastructure across multiple
cloud providers.

IMS SUCCESS STORIES

One of the Top 2 paper, One of the Top 3
One of the Top 3 CSPs One of the Top 4 banks
packaging, recycling companies low cost airlines

Engagement
7 years + 10 years 5 years 10 years
Duration
1. Consolidation of 8 vendors 1. Application & Infra optimization 1. New Tech initiatives 1. Private Cloud based
under single support 2. 2500+ Device Patch MGMT 2. Multi Vendor management 2. PAY per USE model
Key Benefits organization. 3. 150+ Edge Site servers 3. Cost Optimization 3. Increased User to desk RATIO 1:1.25
2. Committed YoY productivity 4. 200+ Windows and Linuxservers 4. Increased Application Response time – 3
improvements PACT separation times faster than on LAN
5. All data resides in AUS

Data Centre Core Infra support, DC Data Centre Core Infra Support,Network
Services Consolidation Services & Security Services, End-user services, Data Centre Core Infra Support,
Partner based support for End-user Network & Security Services Hosted Private Cloud WaaS
services, Application Services

5500+ Servers, 7PB of storage, 2500+ Servers, 250 Applications, 5500+ 5 Data Centers, 120 Physical & 2 Data Centers, 22000 Users,
Volumes 600+ Network / Security Devices Users, 120 locations across Australia 750 VMs, 5000 users & 6700 100% Load Balanced DR
Mailboxes, 600 Virtualized
applications, 700 Network Devices

Delivery Australia & 2 Delivery locations in India Australia, India & Manila Australia and India Australia & 2 Delivery locations in India
Locations

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