SUBHENDU SAHA

BTECH IN COMPUTER SCIENCE &

ENGINEERING

EDUCATION HISTORY
OBJECTIVE ASSAM KAZIRANGA UNIVERSITY
B.Tech/B.E. | Computer Science & Engineering
To work effectively in an organization using my skills in - Year : 2014 - 2018
computer science and enhance the development - Marks : 70.27% (CGA: 7.54)
of myself with the organization and looking forward to
work with intelligent and motivated people. ASSAM RIFLES PUBLIC SCHOOL, JORHAT
Class XII | CBSE
-  Year : 2012 - 2014

AREAS OF EXPERTISE - Marks : 61%

- Networking HEMALATA HANDIQUE MEMORIAL INSTITUTE, JORHAT

- Data Analysis Class X | CBSE
- Social Media Marketing and SEO - Year : 2012
- Management - Marks : 76 % (CGPA: 8.00)
- Communication
- Web Designing
- Customer Relations EMPLOYMENT HISTORY
- Sales and Risk Management
CUSTOMER SERVICE AT OPERATIONS

Amazon , Pune| 10 Sept'18 - 22 Mar'19

CONTACT DETAILS Assisted customers escalated chats and audited chats for quality
maintainance.
-Phone : +91 7002413308
Communicated with customers primarily through mail, chat and
-Email : shuvsaha11@gmail.com
phone from domains such as .in, .uk, .na, .ca (India, United Kingdom,
-Address : 302 UK Complex, Na-Ali Railgate, Aatila Gaon,
North America, Canada ).
Jorhat, Assam - 785001.
Used variety of software tools to navigate customer accounts,
researched and reviewed policies and communicated effective
resolutions.
PROJECTS & INTERNSHIP Demonstrated ownership to resolve challenging customer issues,
escalating when necessary to main customer satisfaction for better
understanding and solutions.
➢ Industrial Training at B.S.N.L. for the period Analysed and detected fraud by customer's past concessions claimed.
(12.06.17 – 09.07.17) . Processed orders, forms, applications, and requests.
➢ Minor project on Plagiarism using NLTK. Kept records of customer interactions, transactions, comments and
➢ Major project on Home Automation using Arduino. complaints for future convenience for ends

SENIOR ASSOCIATE AT OPERATIONS

PROFESSIONAL CERTIFICATIONS & WORKSHOP
YaYa Creations, Inc (US based Company) | 3rd Jun'19 - 17th Sept'20
• Trainee at NIIT Jorhat on C programming.
• Trainee at MICE Jorhat on Java Programming.
• Mastered at ALOHA –Abacus learning at Jorhat ALOHA
Centre.
• Attended workshop on Cyber Crime Security Conducted
by NIITR Chandigarh.
Maintained the items stocks and total weekly purchases for the E- commerce
websites: www.efavormart.com and www.tableclothsfactory.com
Responsible for the display of each items in the website with their appropriate
name and description.
Checked for competitors price and sale price for better attractions.
Analyzed and optimized each item for google indexing and SEO. Reaching out to
Influencers and Affiliates for marketing and advertisements.
Maintaining of Color and Size tags for every items
Appropriate Image sizing and font image for each items in the website.
Responsible for monthly Sales target fulfilment and up-sale data.
Social media marketing and feedback monitoring.
Handled a team of 7-8 associates in my managerial role.
LANGUAGE PROFICIENCY: PROGRAMMING LANGUAGES & SOFTWARE

English : Read, write and speak

Hindi : Read, write and speak Languages : C, C++, Java, HTML, Php, SQL, XML.
Bengali : Read and speak Software Packages : Visual Studio 2010, MATLAB, NETBEANS.
Assamese : Read and speak
Basics: MS-OFFICE, WordPress web designing, SEO.

WEBSITE DESIGNED TILL DATE

HOBBIES
Collecting Antiques www.cialfor.com : Blockchain website.
Photography www.bmfactorymart.com : US based Ecommerce web.
www.bmfactorymart.in : India based Ecommerce web.