COMPETENCY-BASED LEARNING MATERIAL

Sector Tourism

HOUSEKEEPING NC II
Qualification Title

CLEAN AND PREPARE ROOMS FOR

Unit of Competency INCOMING GUESTS

CLEANING AND PREPARING ROOMS FOR

Module Title INCOMING GUESTS

ST. JOHN ACADEMY OF AND PERFORMING ARTS

229A. Mabini Ave. Tanauan City Btangas
HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL

Welcome to the module in “Cleaning and Preparing a Rooms for Incoming

Guests”. This module contains training materials and activities for you to
complete.

The unit of competency "Clean and Prepare Rooms for Incoming Guests"
deals with the skills, knowledge and attitude required to receive and process
reservations for a tourism or hospitality product or service offered for sale
through agents or direct to the consumer.

You are required to go through a series of learning activities in order to

complete each learning outcome of the module. Each learning outcomes is
provided with Information Sheets (Reference Materials for further reading to
help you better understand the required activities). Follow these activities on
your own and answer the self-check at the end of each learning outcome. You
may remove a blank answer sheet at the end of each module (or get one from
your facilitator/trainer) to write your answers for each self-check. If you have
questions, don’t hesitate to ask your facilitator for assistance.

Recognition of Prior Learning (RPL)

You may already have some or most of the knowledge and skills covered in
this learner's guide because you have:
been working for some time
already completed training in this area.

If you can demonstrate to your trainer that you are competent in a particular
skill or skills, talk to him/her about having them formally recognized so you
don't have to do the same training again. If you have a qualification or Certificate
of Competency from previous trainings, show it to your trainer. If the skills you
acquired are still current and relevant to the unit/s of competency they may
become part of the evidence you can present for RPL. If you are not sure about
the currency of your skills, discuss this with your trainer.

At the end of this module is a Learner’s Diary. Use this diary to record
important dates, jobs undertaken and other workplace events that will assist
you in providing further details to your trainer or assessor. A Record of
Achievement is also provided for your trainer to complete once you complete
the module.
 This module was prepared to help you achieve the required competency, in
Cleaning and Preparing Rooms for Guests. This will be the source of information
for you to acquire knowledge and skills in this particular trade independently
and at your own pace, with minimum supervision or help from your instructor.

 Talk to your trainer and agree on how you will both organize the Training
of this unit. Read through the module carefully. It is divided into sections,
which cover all the skills, and knowledge you need to successfully
complete this module.

 Work through all the information and complete the activities in each
section. Read information sheets and complete the self-check. Suggested
references are included to supplement the materials provided in this
module.

 Most probably your trainer will also be your supervisor or manager.

He/she is there to support you and show you the correct way to do things.

 Your trainer will tell you about the important things you need to consider
when you are completing activities and it is important that you listen and
take notes.

 You will be given plenty of opportunity to ask questions and practice on

the job. Make sure you practice your new skills during regular work shifts.
This way you will improve both your speed and memory and also your
confidence.

 Talk to more experience workmates and ask for their guidance.

 Use the self-check questions at the end of each section to test your own
progress.

 When you are ready, ask your trainer to watch you perform the activities
outlined in this module.

 As you work through the activities, ask for written feedback on your
progress. Your trainer keeps feedback/ pre-assessment reports for this
reason. When you have successfully completed each element, ask your
trainer to mark on the reports that you are ready for assessment.
  When you have completed this module (or several modules), and feel
confident that you have had sufficient practice, your trainer will arrange
an appointment with accredited competency assessor to assess you. The
results of your assessment will be recorded in your competency
Achievement Record.

COMPETENCY BASED LEARNING MATERIALS

HOUSEKEEPING NC II
CORE COMPETENCIES

No Unit of Competency Module Title Code

1 Provide Providing TRS5123111

housekeeping housekeeping
services to guests services to guests

2 Clean and prepare rooms Cleaning and preparing TRS5123111

for incoming guests rooms for incoming
guests

3 Provide valet/butler Providing valet/butler TRS5123111

service service

4 Laundry linen and guest Laundry linen and TRS5123111

clothes guest clothes

5 Clean public areas, Cleaning public areas, TRS5123111

facilities and equipment facilities and equipment

6 Deal with/Handle Dealing with/Handle TRS5123122

intoxicated guests intoxicated guests
 MODULE CONTENT

Learning Outcome Learning Content Progress Training

Duration
Check

1. SET UP 1.1Types and Uses

EQUIPMENT AND of Cleaning
TROLLEYS Equipment

1.2 Types and Uses

of Cleaning
Materials and
Supplies

1.3Safety Measures
in Handling Cleaning
Equipment and
Chemicals

1.4Setting up
Trolley

2.ACCESS ROOMS 2.11Housekeeping

FOR SERVICING Reports, Checklist
and Forms

2.2Hotel Codes and

Room Status Codes

3. MAKE UP BEDS 3.1Types and Sizes

of Linens, Pillows
and Bed Sheets

3.2Different types of
bed styles and their
procedures
4.CLEAN AND CLEAR 4.1Home
ROOMS Management
Practices

4.2Safety Measures
in Cleaning

4.3Guest Room
Cleaning Sequence
with Basic
Phraseology

4.4Identifying Pest
and Proper Control

4.5Chemicals use in
cleaning toilet and
bath area

4.6Clean Furniture
and Fixtures

4.7Clean Bathroom
and Toilet Area

5.CLEAN AND STORE 5.1Cleaning and

TROLLEYS AND Keeping Cleaning
EQUIPMENT Trolley, Materials
and Equipment
 COMPETENCY SUMMARY

Unit of CLEAN AND PREPARE ROOMS FOR INCOMING

Competency GUESTS

Module Title CLEANING AND PREPARING ROOMS FOR INCOMING

GUESTS

Module The unit deals with the skills and knowledge required
Descriptor from housekeeping
attendants to clean and
prepare rooms for
incoming guests in a
commercial
accommodation
establishment

Nominal
Duration

LO1. Set-up equipment and trolley

LO2. Access rooms for servicing
Learning
LO3. Make up beds
Outcomes
LO4. Clean and clear rooms

LO5. Clean and store trolleys and equipment

Assessment 1. Cleaning, supplies and equipment required for

Criteria servicing rooms are correctly selected and
prepared for use
2. Supplies for trolleys are accurately identified and
selected or ordered in sufficient numbers in
accordance with enterprise procedures
3. Trolleys are safely loaded with adequate supplies
in accordance with enterprise procedures
4. Rooms requiring service are correctly identified
based on information supplied to housekeeping
staff
5. Rooms are accessed in accordance with the
establishment’s customer service and security
procedures
6. Beds and mattresses are stripped, pillows and
linen are checked for stains and damage rooms
are checked whether guests left any valuables
7. Items with stains are immediately segregated and
forwarded to the Laundry Department for proper
processing
8. Bed linens are replaced in accordance with
enterprise standards and procedures
9. Rooms are cleaned in correct order and with
minimum disruption to guests
10. All furniture, fixtures and fittings are
cleaned and checked in accordance with
enterprise procedures and hygiene/safety
guidelines
11. Room supplies are checked, replenished or
replaced in accordance with enterprise standards
and procedures
12. Pests are promptly identified and
appropriate action is taken in accordance with
safety and enterprise procedures
13. Rooms are checked for any defects and are
accurately reported in accordance with enterprise
procedures
14. Damaged items are recorded in accordance
with enterprise procedures
15. Any unusual or suspicious person, item or
occurrence is promptly reported in accordance
with enterprise procedures
16. Guest’s
belongings left in vacated rooms are collected
and stored in accordance with lost and found
enterprise procedures
17. Trolleys and equipment are cleaned after
use in accordance with safety and enterprise
procedures
18. All items are correctly stored in accordance
with enterprise procedures
19. Supplies and items are checked and
replenished or re-ordered in accordance with
enterprise procedures
20. Additional
housekeeping services is provided as requested in
accordance with enterprise procedures
 Turn over procedure for next shift is carried out in
accordance with enterprise procedures

LEARNING OUTCOMES 1 : SET UP EQUIPMENT AND TROLLEYS

ASSESSMENT CRITERIA:

1. Cleaning, supplies and selected required for servicing rooms are correctly
and prepared for use.
2. Supplies for trolley are accurately identified and selected or ordered in
sufficient numbers accordance with enterprise procedures
3. Trolleys are safely loaded with adequate supplies in accordance with
enterprise procedures

CONTENT:

1. Types, Parts and Uses of Cleaning Equipment

2. Types and Uses of Cleaning Materials and Supplies
3. Safety Measures in Handling Cleaning Equipment and Chemicals
4. Setting up Trolley

CONDITIONS:

Student/ trainee must be provided with the following

Tools Equipment Materials/ Supplies
Mops Vacuum Cleaner Marker Personal Care Kit
Brushes Trolley White Board Tissue Paper
Buckets Carpet Sweeper Laptop Cleaning
Chemicals
Cleaning and Caddy
polishing
cloths
Squeegee Floor Polisher
Brooms
Dust pans
METHODOLOGY:
1. Individual Study
2. Lecture
3. Discussion
4. Demonstration

ASSESSMENT METHOD:
1. Written examination
2. Demonstration
3. Oral Questioning