Name: CHAYANNE MONARES COMONSAD BTVTED – FSM III

ACTIVITY 18
Develop a Task Sheet

TASK SHEET 1.1-3.a

Title:
Create Template for Table Reservation
Performance Objective:
Given the information that should be obtained from a guest making reservation, you should be able design a reservation template using the basic steps for
restaurant booking.
Supplies/Materials:
paper, pen
Equipment:
Steps/Procedures:
1. Find a partner.
2. Design a reservation template using the information obtained during table reservation
3. Use the template for the next task
Assessment Method:
Performance Assessment: will be using the Performance Criteria Checklist of Task Sheet 1.1-3b

TASK SHEET 1.1-3.a

Title:
Take and Process Table Reservation
Performance Objective:
Given the introduction on telephone reservation and its procedure, you should be able to demonstrate the proper method of receiving a table reservation thru
telephone.
Supplies/Materials:
table reservation form, pen
Equipment: telephone, computer
Steps/Procedures:
1. With your partner, have a copy of the sample table reservation script
2. Prepare the reservation template created on Task 1.1-3a
3. Perform the conversation on the table reservation script
4. Post all details obtained to the reservation template
Assessment Method:
Performance Assessment using the Performance Criteria Checklist.

PERFORMANCE CRITERIA CHECKLIST

Did you……………. YES NO

Inquiries are answered promptly, clearly and accurately. ✓
Pertinent questions are asked to complete the details of the reservations. ✓
Reservations data are recorded on forms accurately based on establishment’s standards. ✓
Details of the reservations are repeated back and confirmed with the party making the reservation. ✓
Additional information about the foodservice establishment is provided when necessary. ✓