LO4 Apply Human Resource Management practices in a work-related context

A. The design of a job description and job specification for that position.

FIRST: Job Description:

 Company Name:
Dallas Tourism & Travel
 Job Title:
Tour guide
 Job purpose:
1. Supervising employees and crew.
2. Preparing tourist information.
3. Finding the best solutions to track the passenger transportation process.
4. Follow up on the reservations of travelers and customers in hotels.
5. Organizing individual and group excursions and tourism programs.
5. Planning, organizing and supervising the business and services of the travel and tourism
company.
6. Supervising the travel tickets sale.
Receive customer complaints and suggestions and act on them
7. Providing the necessary information about the costs of trips, transportation, accommodation,
and all other information of interest to the traveler.
8. Marketing Jordan as a tourist
9. Organizing tourist trips for individuals and groups.

 Job Location: Building No: 26 opposite Jordanian Parliament House - Abdali، K. Hussein
St., Amman
 Working Conditions:
1. Communicate with clients daily by phone, email or in person.
2. He should spend most of the day talking to customers.
3. Company rules and strict final decisions must be adhered to with clients, but with a good
dealing.
4. Make decisions without resorting to the supervisor.
  Working hours :
The office official working hours start from nine in the morning until seven in the evening
from Saturday to Thursday
 Break time from :
Only one hour to take a rest and to eat lunch
 Days of Vacation:
On Friday only
 Job Duties “ TASK” :
 Securing all customer reservations, whether travel by land, sea or air in the
various places that the tourist visits
Job Specification:
A. Qualifications:
Diploma degree / major in Tourism and Archeology or Languages

B. Experience:
1. Proficiency in English and another language, if applicable.
2. Two to three years of experience
3. Work under pressure
4. Knowledge of computer use and Microsoft software
C. Skills :
1. Very strong communication skills.
2. Organizational skills.
3. Good IT skills.
4. Adaptability and constant enthusiasm for work.
5. The ability to persuade people and influence their opinions.
6. Self-assurance.
7. Tact in dealing with others.
8. Office work skills and tolerance of routine work.
9. Enjoy a broad background of countries, their capitals and historical monuments.
D. Character traits:

Any employee who loved his profession excelled in it and dealt with it as a beloved hobby he is
happy to practice and not just a job in which he performs tasks and duties
Therefore, the personal characteristics of the employee must have confidence in him and a
passion to learn new things and also have a smile when dealing with other employees and
customers and have the ability to deal with different personalities and he must always think
outside the box to invent something new or a new idea.
And you should Development your communication skills.

B. A CV tailored to apply to that position.

3. An advertisement proposition designed by the student

4. A list of online recruitment platforms that you can publish your advertisement on.

1. https://www.dallasjo.com

2. https://www.akhtaboot.com/ar/jordan

3. https://www.wzfne.com/category/jobs

4. Social Media A. FB.COM / TWITTER.COM / POST INSTAGRAM

5. Documentation of preparatory notes for interviews should include a list of questions to be

asked during the interview. (At least 5)
1. Why do you want to work as an employee of a tourism company and a tour guide?

2. What do you know about Dallas Travel & Tourism Company?

3. What are your strengths and weaknesses?

4. Do you see yourself able to work in a tourism company like this and be a tour guide at the
same time?

5. What is the first step you take when you have tourists with you?

6. An evaluation of the process and the rationale for conducting those HR practices.

Advantages and Disadvantages of Job Description

Advantages of Job Description:

1. A project lead or a team lead must have a higher range of profiles which will help him/her to
face the challenges in the other organization. Also, this helps him/her deal with the staff and
the other business officials of the same community.
2. To design and to deliver a project to an enterprise that helps one for the chances of
employability.
3. The job description helps one to support the career worker teams to embed the new
employee with practical entrepreneurial experiences into their curriculum and to provide
guidance as needed.
4. The concept of entrepreneurship, employees the staff through innovative and cost-effective
methods

Disadvantages of Job Description:

1. Job description in few cases tends to typecast the applicant that means being an initiative or
improving the methods and procedures are prohibited.
2. It should be updated periodically; otherwise, it may lead to outdated data or information.
3. Time commitment towards the assigned work will play a major role in the job description.
4. It becomes outdate quickly.

Advantages and Disadvantages of CV

Advantages

1. Particularly useful for those applying within the same industry as it will demonstrate your
career progression.
2. It is the favourite format for most employers, who simply want to get a feel for your career to
date.
3. If you do not have many achievements across your career, taking a job by job approach will
save you having a separate “Achievements” section (characteristic of Functional CVs) which
may look tiny.

Disadvantages

1. If you have gaps in your employment which you would rather not discuss, a chronological CV
will make them more obvious.
2. If you are changing career direction, a chronological CV will add little information to your new
employer, who will be more concerned about the transferable skills that you are bringing rather
than the detail of your experience in an unrelated sector.

Advantages and Disadvantages of Job ads

Advantages of Job Posting
1. Aim towards getting a wider audience
2. Find the right candidate for the Right Job
3. Accessible 24 hours, anywhere and everywhere

Disadvantages of Job Postings

1. Receive unwanted applications
2. The online job posting doesn’t ensure filling up of vacancies
3. People from all over the world can apply

Advantages and disadvantages of online recruitment

the disadvantages of online recruitment

1. Its cost-effective
2. Its immediate
3. You can reach a bigger audience

The disadvantages of online recruitment

1. Costs can spiral
2. It can be difficult to measure their effectiveness
3. It’s informal

Reference:

https://apps.il-work-net.com/cis/clusters/OccupationDetails/100216?
parentId=110900&section=conditions&sectionTitle=Working%20Conditions
https://www.for9a.com/careers/%D9%85%D9%88%D8%B8%D9%81-
%D8%B4%D8%B1%D9%83%D8%A9-%D8%A7%D9%84%D8%B3%D9%8A%D8%A7%D8%AD
%D8%A9-Tourism-Officer

https://www.careeraddict.com/advantages-and-disadvantages-of-online-recruitment
https://content.wisestep.com/advantages-disadvantages-job-description/