Handheld department

( Mobiles and MP3 players )

of an Electronic store

Company: NEXT Retail India Ltd

Location: Borivali West, Mumbai

Submitted By :

Calvin Mendes - 71 (calvin_mendes@yahoo.com)

Melita D’Silva - 87 (melita121@gmail.com)

Savio D’Silva – 105 (bncs88@hotmail.com)

Wendy D’Souza – 119 (ydnew_ds@yahoo.com)

Yvette Ferrao – 121 (yvette.friend@gmail.com)

MMS-1 (2010-2012)

Submitted to: Prof. Vasudha Rao

 INDEX

S.no Contents Page number

1 Company Profile Of Next Retail India 3
2 Draft 1 5
2.1 Project Introduction
2.2 Process Description
2.3 The Process Flow-Chart
3 Draft 2 8
3.1 Tables (Screen-shots)
3.2 Mapping Relationships (Screen-shots)
3.3 Forms (Screen-shots)
3.4 Reports (Screen-shots)
4 References 18

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 COMPANY PROFILE OF NEXT RETAIL INDIA

NEXT Retail India Ltd. is India’s largest electronic Retail Chain. Incorporated in 2003.
Next is one of the emerging giants in organized retailing of consumer electronics, home
appliance, IT, imaging, accessories and small home appliances. It has been formed to tap the
immense potential promised by the retail industry.
NEXT is a multi-brand multi-product showroom and stocks an entire range of consumer
durables right from Air-conditioners, LCD and Plasma TVs, Home Theater systems, Washing
Machines, refrigerators, microwaves to small home appliances. NEXT retails some of the
most popular brands such as LG, Samsung, Sony, Electrolux, Kelvinator, Whirlpool, Onida,
Philips, Kenstar, Videocon, Sansui, including its own brand under its stable. NEXT also
stocks Xbox of Microsoft, computers & laptops of Acer, HCL, Lenova, HP.

The company is independently managed by the board of Directors currently operating over
600 showrooms across 25 states with a presence in 300 cities & towns spanning metros and
large towns under the brand name of “NEXT”.

NEXT Retail India Limited has tied up with all the leading brands of national and
international repute which are showcased under one roof and would combine the best in
quality, service, convenience and price. We have already launched our showrooms all across
the country and are rapidly expanding our network in all regions and major states in the
country.

Next aims at changing the way an Indian consumer shops for electronics and plans to build a
chain of over 1,000 showrooms throughout the country with an estimated annual turnover of
Rs. 3,000 crore in the next three years. NEXT has more than doubled its last year's turnover
in the current financial year. Plans ahead are more ambitious with a targeted turnover of 2500
Crs for next year with 900 plus showrooms.

NEXT has opened up a world of choices for shopping enthusiasts (including homemakers),
across all demographic and psychographic segments.

Mint – Pitch – Synovate India Retail Brands Survey 2007* rated NEXT as all India No. 1 in
consumer satisfaction in the consumer durables category.

In the Consumer Survey NEXT scored 1345 on satisfaction index which is way ahead of its
closest competitor (with an index of 482). The Survey finding is an endorsement of NEXT
leading the organized consumer durable retail sector and the destination point for consumers.
NEXT Retail has won two prestigious awards this year. That's the "Franchisor of the Year
and "Best in Category - Retail Value"  at the Franchise 2010 event organized recently.
As a part of our Corporate Social Responbility (CSR) efforts, we have tied up with a NGO
called Wockhardt Foundation. We are making contributions towards this NGO, so that funds
can be used for for providing free treatment for cataract patients across the country.

The vision of NEXT is to be the number one in the retail field in our category and to become
a globally recognized company through innovation, passion through quality, freedom through

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empowerment and cost through volumes. We should imbibe a world class system to bring in
delight to all our associates and the society at large.

The mission of our enterprise is to create unique customer satisfaction through innovation,
quality, productivity, human resource development, continuously striving for excellence with
pride in our values and confidence in our approach.

NEXT believes in

Sell the right.......................ITEM

At the right.........................PRICE
In the right ........................PLACE
At the right .........................TIME
In the right..........................QUANTITY
With the right ........................SERVICE

Place visited by the group:

Next - Borivali
Shop 1 & 2 Adeshwar, Mandapeshwar Road.,
Next to Gokul hotel, Borivali
(West) Mumbai - 400 092

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 DRAFT 1
(SUBMITTED ON FEBRUARY 14, 2011)

Project Introduction

We will be speaking about the different processes in an electronic store i.e Next by which the
goods i.e the mobile phones are procured to when the are sold.

Process Description

The flow structure of the process used to procure or deliver a product or service impacts
facility layout, resources, technology decisions, and work methods. The process architecture
may be an important component in the firm's strategy for building a competitive advantage.

Process 1: To Procure the goods:

Place an order: As per the store’s requirement an order is placed with its regional
warehouse. Mumbai is divided into different regions and each region is assigned a warehouse
and a regional stores manager. The regional stores manager is in charge of inspecting the
goods available and required in the stores in his territory. Based on his findings, he places a
purchase Order with the Head office and procures the goods from different vendors. The
regional warehouse for the retail store of Next in Borivli is at Goregaon.

The store doesn’t have to deal with the Head Office at all. All its procurements are done
through the regional warehouse only.

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Approval of the order: The regional warehouse notes/ inspects the order and as per its
availability, approves of it. If the order is not readily available, another order is placed with
the regional warehouse and in the mean while, the stores manager orders the goods from the
head office. However, if the order is readily available, it is then delivered to the concerned
retail stores within two days.

Once the order is received in the stores, an entry is made in the stores ledger and the goods
are kept for display as per the requirements.

If there are any goods that were ordered as per the customers desire, the concerned customer
is called about the availability of the same so that he may come and purchase it from the
stores. The goods are then sold to the customer on prompt payment from his side.

Process 2: Sales

Most of their sales takes place because of customer walk-in’s itself.

Customer Contact: The customers generally walk in the store to choose and select the
mobile of their choice. They are provided with a wide range of mobile phones of different
brands and different models of each brand to select from. For their easy selection, the sales
agent also guides them by providing various product related information. Based on all the
information he receives, the customer either decides to buy or not to buy the product.

Once the customer has made his selection:

 If the piece is readily available the person in charge will directly prepare a receipt for
the same and sell it to the customer on prompt payment from his side.
 If the piece is not immediately available at hand, the sales person in charge collects
the contact details of the customer and makes an entry for placing the order for the
same with the regional warehouse. Once the goods are procured, the concerned
customer is informed about the same so that he can visit the retail stores and collect
the product.

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 DRAFT 2
(SUBMITTED ON MARCH 7, 2011)

The second draft consisted of creating a Database on MS Access for the NEXT Retail Store.

It consisted of

1. Database Design
2. Table Designing
3. Form Designing
4. Mapping Relationships
5. 20-30 records
6. Reports

The screen-shots of the above mentioned details are given below.

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 TABLES

Order table:

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Stock Table:

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Delivery Table:

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Mapping Relationships:

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 FORMS

Order Forms:

Stock Form:

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Delivery Form:

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 REPORTS

Order Report:

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Stock Report:

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Delivery Report:

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REFERENCES:

 The Manager at Next Retail, Borivali (West)

 www.next.in

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