*Your company wants to get a loan from bank for the purpose of expansion.

Discuss the preparation

needed for the loan to be granted.

The first and not least important thing when applying for a loan is that the company must clearly
understand the purpose of the desired loan. Second, the company needs to base on revenue and
operating expenses to determine a reasonable loan level. Avoid borrowing too much, leading to excess
unusable capital and still having to pay bank interest. Finally, the company needs to make sure that it
has the ability to repay the bank loan as expected.

*Your company has recently received complaints about it customer service. Discuss the principles for
your staff to follow to satisfy your customers.

Customer complaints are inevitable in business. When the company receives a complaint. I will train
staff on how to listen to customers and record customer complaints. Also suggest other options that are
more suitable for them. In addition, after resolving their complaints, our company will follow up and
take care of customers to satisfy them about the company's products.

* What are the advantages and disadvantages for a private individual of borrowing money from a loan
shark.