1. What does POST stand for?

o Printer Online Standard Test

o Power On Self-Test
o Power Off Standard Test
o Preferred Operating System Timing

2. A problem with parity error indicates a problem with:

o hard drive
o I/O Controller
o power supply
o memory
o display

3. WAN stands for:

o Wide Area Network

o World Area Network
o Wide Artificial Network
o World Artificial Network
o Wide Access Network

4. Which processor has a 32-bit Data Bus and a 24-bit Address Bus?

o 80286
o 80386DX
o 80486SX
o 80386SX
o Pentium MMX

5. The ISA bus has what size Bus Width?

o 16-bit
o 8-bit
o 8 MHz
o 4.77 MHz
o 24-bit

6. True/False: CD-ROMs typically hold 1000 megabytes.

o True
o False

7. Hard drives can use the following interfaces (check all that apply):

o IDE
o Serial
o SCSI
o EDI
o DB-15

8. What is the function of MSCDEX.EXE?

o A DOS CD-ROM driver

o Memory Management Program
o SCSI driver
o Loads Windows 3.11 into Upper Memory
o None of the Above
9. True/False: Older BIOSs may need to be upgraded to support newer hard drives.

True

False

10. How many devices can you connect to a typical SCSI adapter? b

a. 2

b. 7

c. 8

d. 2 Internal, 7 External

e. 24

11. Which of the following would NOT be considered an FRU? (Choose all that apply)

NFU Controller

Hard Drive

System Board

RAM Chips

Soldered Chips

12. Your system boots up but you don't hear a beep, which part should you check first? d

RAM

System Board

CPU

Speaker

None, that's normal operation

13. The laser printer has 6 steps it follows to print.

 True

False

14. What type of interface has the fastest data transfer? d

Parallel

Serial

DirectCPU Bus

SCSI

IDE

15. You have an existing hard drive on your IDE adapter. You are installing a second hard drive and want the first hard drive to still be the
bootable hard drive. How should you configure the second hard drive?

master

beta

slave

secondary

None of the above, it just needs to be installed

16. Your system continuously reboots itself. Which of the following could be the problem? (Check all that apply)

Bad system board

Bad Power Supply

Faulty Adapter Card

AC Power Faulty

17. ESD is:

Electronic Surge Device

Ergonomic System Device

Electronic System Display (for laptops)

Electrostatic Discharge
 None of the Above

18. Which type of environment usually has the most static electricity?

dry and cold

humid and cold

dry and warm

humid and warm

dry and humid

19. A 3xx (xx are numbers) POST error code indicates a problem with:

hard drive

keyboard

monitor

system board

RAM

20. Type I PC Cards are: (Check all that apply)

are used only in PC Desktop Computers

are the thinnest of all the PC Cards

have their own power source

Are now obsolete

are not hot swappable

21. A missing pin in a dot matrix printer is the most likely cause of light and uneven printing.

True

False
22. The transfer corona uses this type of charge to attract toner to the paper.

positive

negative

electromagnetic

ESD

23. The maximum number of colors CGA will support is:

16

256

24. Which would provide the fastest access to video files?

IDE

EIDE

SCSI

Optical Drives

25. Which of the following is both input and output devices?

Serial

video

parallel

Mouse port

Keyboard port.

26. DIP stands for:

 Developer Induction Printer

Dual Inline Package

Durable Iclonic Plastic

Dual Independent Processors

Double Inline Processors

27. Socket 0 CPUs are not upgradeable.

True

False

28. MCA has a maximum speed of:

a. 4.77 MHz

b. 8 MHz

c. 10 MHz

d. 12 MHz

e. Processor Speed

29. There is a lightning storm outside. What is the best way to protect your PC?

Turn on your surge protector

Backup your hard drive

Install a lightning rod

Unplug the computer from the AC Outlet and the modem from the phone line

30. The best grounding for a conductive work bench is a:

Computer Chassis

12 V Battery

Desk Leg
 AC Outlet

31. The power on your laser printer is on, but the printer won't print. What is the first thing you should check?

that the printer has paper

that the printer is online

that the correct printer driver is installed

that the cables are the correct length

32. Which is the best choice for cleaning laser toner from clothing:

dishwasher detergent

alcohol

gasoline

cloth with cool water

33. The correct word size for a 386SX CPU is:

16 bit

32 bit

128 KB

16 MHz

34. In modem terminology, RTS is:

Ready to Sequence

Request to Send

Ready Task Set

Ready Time Status

Really Tired Static

35. What is the I/O Address for COM1?

 3ff

4f7

3f8

2f9

2ff

36. Which IRQ does the CD-ROM always use?

10

Depends on the Adapter

37. SCSI-2 Cables have how many pins?

64

72

75

50

25

38. IDE cables have how many pins?

100

50

40

25

None of the above

39. What is the I/O Address for COM4?

 3ff

4f7

2e8

2f9

2ff

40. EIDE will support a maximum of how many IDE drives?

None of the above, EIDE only supports IDE drives

41. Which is the first CPU to include a built in math coprocessor?

386DX

486DX

Pentium

486SX

42. During the fusing process, toner is:

pasted to the paper

statically bonded to the paper

high pressured sprayed onto the paper

melted into the paper

transferred to the drum

43. RS-232 is a standard that is for:

RAM checksum

serial ports
 BIOS error checking

parallel ports

44. What is the term for two modems establishing communications with each other:

Interconnecting

Handshaking

Connecting

Pinging

Linking

45. What is the I/O Address for COM3?

3ff

4f7

3e8

55b

32 MBps

46. Which IRQ does a sound card use?

12

None of the Above

47. A human cannot feel a static discharge as high as?

200 volts

2000 volts
 500 volts

30 volts

50 mvolt

48. What is EMI?

Electro-Magnetic Interference

Electric Magnometer Interface

Electronic Multimeter Interface

Electro-Multiface Interaction

49. Which one is the most difficult to dispose of?

hard drives

CRTs

RAM

Power Supplies

System Boards

50. Before transmitting, a modem sends a:

TRS

RTS

Checksum

PDQ

51. Which is the data path size for an 8088 CPU?

16 bit

8 bit

16k

64 Mbps

52. On your Computer, the parallel port is a:

 15 pin male connector

9 pin male connector

9 pin female connector

25 pin female connector

25 pin male connector

53. Your hard drive is not spinning up at boot time, the most likely cause is a:

boot sector virus

bad system board

bad IDE cable

loose molex connector

None of the Above

54. What size of a static volt can damage PC components?

30 volts

2000 volts

500 volts

200 volts

50 mvolt

55. The terms "red book", "yellow book", and "orange book" refer to:

CD-ROM Standards

SCSI

Processor Diagrams

None of the Above

56. CD-ROMS are read by:

 Magentic Servos

Laser Diodes

LEDs

None of the Above

57. On a flat data cable, a red or blue stripe means:

it's a SCSI cable

ground

pin 1

None of the Above

58. The floppy drive uses which DMA (direct memory access) channel?

59. On a dot-matrix printer, regular lube maintenance should be followed, but this component should never be lubed:

printhead

bearings

paper advancing mechanism

carriage rails

60. When installing a SCSI CD-ROM on a system with an internal SCSI hard drive, you should always set the CD-ROM to:

SCSI ID=1

SCSI ID=1 if the hard drive is set to SCSI ID=0

SCSI ID=2 if the hard drive is set to SCSI ID=1

an unused SCSI address

61. Which of the following provides the fastest data access time?
 RAM

ROM

SCSI Hard Drive

EIDE Hard Drive

48x Speed CD-ROM Drive

62. What device prevents power surges?

Spike protector

Surge suppressor

UPS

DC inverter with a voltage regulator

63. Where are upper memory blocks located?

Reserved Memory

Extended Memory

Expanded Memory

Unconventional Memory

None of the Above

64. A digital multimeter is set for DC, Ohm, and 20k. What will a good 2 amp fuse read?

0.00

0.02

0.20

2.00

20.00

65. You just added a second IDE hard drive to your system. What should you set the first drive to?

Main

First

Master

ID=0

No need to change first drive

66. What is IRQ 6 typically reserved for?

LPT1

Keyboard Controller
 Modem

Empty

Floppy

67. List the following events in the correct order when adding a hard drive.

A. DOS format

B. Low level format

C. partition

D. install operating system

B, A, C, D

A, B, C, D

B, C, A, D

C, B, A, D

None of the Above

68. Which command do you use to load DOS into the high memory area?

DOS=UMB

DOS=HIGH

DEVICEHIGH

LOADHIGH

69. DC on most circuit boards is:

+5 volts

-5 volts

+12 volts

-12 volts

None of the Above

70. Resistance is measured in:

Amps

Ohms

Watts

Volts

None of the Above

71. Which laser printer component will not cause a paper jam?
 Fuser Roller

PC Drum

Scanner Unit

None of the Above

72. In DOS, which key can be pressed to bypass config.sys and autoexec.bat?

F1

Break

F4

F8

End

73. In what order does COMMAND.COM search for programs to execute?

o EXE, COM, BAT

o BAT, COM, EXE
o COM, EXE, BAT
o BAT, EXE, COM
o COM, BAT, EXE

74. Which of the following is (are) the easiest component to recycle?

o CRTs
o Toner Cartridges
o CMOS Batteries
o Hard Drives
o Motherboards

75. What is the best ground for a conductive work bench?

o Another Device
o Chassis Ground
o AC Outlet
o Wall Screw
o Technician

76. A 486DX2 processor runs internally at 50Mhz. What speed is the external bus running at?

o 25 MHz
o 50 MHz
o 75 MHz
o 33 MHz
o 100 MHz

77. Which of the following is an ESD strap designed to protect? (Check any that apply)

o PC Components
o It protects from Electronic System Dysfunctions
o Service Technicians
o UPS
78. In order to prevent toner from sticking to a laser printer's heat rollers, what should you use?

o Alcohol
o Ethanol
o Oil
o Acidic Juices
o None of the Above

79. What DOS command configures a serial printing port?

o Mode lpt1=COM1
o Printf COM1
o Direct lpt1=COM1
o Mode printer=serial
o Map lpt1..COM1

80. Where is the "buffers" statement found?

o command.com
o autoexec.bat
o dos.sys
o config.sys
o None of the Above

81. Which DOS driver manages expanded memory?

o himem.sys
o emm386.exe
o exp.sys
o mem.com
o emm386.com

82. Which controller will support an external CD-ROM?

o MFM
o IDE
o EIDE
o FRL
o SCSI

83. Which would you have to upgrade to install an EIDE drive?

o RAM
o Controller Card
o NIC
o Processor
o PCI Control Circuitry

84. What is the standard resolution of a VGA display?

o 640x320 pixels
o 640x480 pixels
o 640 x 640 pixels
o 640 x 420 pixels
o 1024 x 768 pixels

85. Which specification is for PC cards?

 o SCSI
o MFM
o COMPTIA
o PCMCIA
o ITU

86. What kind of port is typically COM1?

o 15 pin male
o 9 pin female
o 9 pin male
o 25 pin female
o 25 pin male

87. When you turn on a computer, it has a repeating short beep, which could be the problem?

o Video card failure

o Power Supply may be bad
o Bad floppy drive
o System board bad
o No Keyboard present

88. A POST error code of 161 is present when you boot up, what could be the problem? (check all that apply)

o Memory size error

o CMOS battery failure
o Memory test failed
o Floppy drive not present
o Keyboard not present.

89. When you turn on a computer, it has 1 short beep, which could be the problem (check all that apply)?

o Video Card failure

o Power Supply may be bad
o Bad floppy drive
o System board bad
o Keyboard not present

90. What does the modem command ATZ do?

o Resets the modem to factory default settings

o Answers the phone
o Dials a phone number
o Resets the modem to power-up defaults
o Hangs up the phone

91. 10Base2 is a form of:

o mathematics
o RAM size
o cable specification
o speaker measurement
o None of the Above

92. Which IRQ does COM3 typically use?

o 1
o 2
 o 3
o 4
o 5

93. What is the data transfer rate of SCSI-1?

o 1 Mbps
o 5 Mbps
o 10 Mbps
o 20 Mbps
o variable rate

94. The ISA bus has what size Bus Width?

o 16-bit
o 8-bit
o 24-bit
o 4.77 MHz
o 8 MHz