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  • Andrei Prica: Team Leader

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    Andrei Prica
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    This CV is for Andrei Prica, a 24-year-old male from Bucharest, Romania. He has over 2 years of experience in customer support roles, most recently as team leader at Fast Support SRL, where he organized agent schedules and monitored performance. He has a bachelor's degree in business administration and is pursuing a master's degree in European studies. Prica is proficient in English and has a beginner level of French. He has a driver's license and is willing to travel over 50% of the time for work.

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    This CV is for Andrei Prica, a 24-year-old male from Bucharest, Romania. He has over 2 years of experience in customer support roles, most recently as team leader at Fast Support SRL, where he organized agent schedules and monitored performance. He has a bachelor's degree in business administration and is pursuing a master's degree in European studies. Prica is proficient in English and has a beginner level of French. He has a driver's license and is willing to travel over 50% of the time for work.

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    56 views2 pages

    Andrei Prica: Team Leader

    Uploaded by

    Andrei Prica
    This CV is for Andrei Prica, a 24-year-old male from Bucharest, Romania. He has over 2 years of experience in customer support roles, most recently as team leader at Fast Support SRL, where he organized agent schedules and monitored performance. He has a bachelor's degree in business administration and is pursuing a master's degree in European studies. Prica is proficient in English and has a beginner level of French. He has a driver's license and is willing to travel over 50% of the time for work.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    Andrei Prica

    24 years(1996-11-27), M

    City: BUCHAREST
    Driver's license: Yes
    Phone: 0765200413
    Email: andrei.prica@yahoo.com

    PROFESSIONAL EXPERIENCE

    TEAM LEADER
    FAST SUPPORT SRL, BUCURESTI, BUCHAREST
    January.2018 - July.2018 (6 months)

    Job domain: Customer Support - Client Service


    Company industry: Consulting
    No. of employees: 100
    Company description: Outsourced services, from customer support to compliance, quality assurance,
    risk analysis, marketing, research and development
    Responsibilities: Organizing the work schedule of the team agents; monitoring and evaluating
    the activity and results of the team agents; proposing new methods to motivate
    team agents; ensuring that all quantitative and qualitative objectives are
    reached; participation in monthly results reporting sessions; application of
    specific and general working procedures within the company;

    Inspector of secret documents


    FAST SUPPORT SRL, BUCURESTI, BUCHAREST
    June.2017 - January.2018 (7 months)

    Job domain: Customer Support - Client Service


    Company industry: Consulting
    No. of employees: 100
    Company description: Outsourced services, from customer support to compliance, quality assurance,
    risk analysis, marketing, research and development
    Responsibilities: Contacting clients in order to receive the necessary documents
    Registration of new customers in the database
    Registration of documents in the file of each customer
    Constant follow-up to check the accuracy of documents received
    Organization customer files
    Operation and knowledge of software-specific working procedures
    CRM type

    Accomplishments: Best agent in October, November and December 2017


    STUDIES

    Academy of Economic Studies


    October.2018 - June.2020

    Diploma (type of studies): Master Degree


    Field of studies: European Studies

    This CV was downloaded www.hipo.ro date 06.09.2021. Last update: 02.09.2021

    Page 1/2
    City: BUCHAREST
    Other relevant information: Participation in courses organized by ambassadors and consuls from the UAE,
    France, Israel

    Academy of Economic Studies


    October.2015 - June.2018

    Diploma (type of studies): Bachelor Degree


    Field of studies: Business Administration
    City: BUCHAREST

    ABILITIES

    Foreign languages: Writing Reading Speaking


    English Advanced Advanced Advanced
    French Beginner Intermediate Beginner

    Driving licence : Yes


    Qualities: Analysis capacity, Teamwork oriented, Creativity & innovation,
    IT knowledge: - A good command of the use of the Internet, search engines, social networks
    -Good command of Microsoft Office - Word, Excel, PowerPoint
    Other courses, trainings association of electoral experts
    Certificates: Electoral expert

    DESIRED JOB TYPE

    Job type: Full Time,


    Job level: 0 - 1 years of experience
    Salary expectations (EUR) Unspecified
    Are you willing to travel: Yes, over 50% of my working time

    This CV was downloaded www.hipo.ro date 06.09.2021. Last update: 02.09.2021

    Page 2/2
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