Practice English with us!

This exercise is designed for flight attendants and

airplane cabin crew. It will help you develop stronger communication skills in
English:
LEVEL: Easy/Medium

1. Please _____________________ = Please don't leave your seat

remain seated
keep sitting
stay sitting

2. The captain has _____________________ off the seatbelt sign.

made/created
turned/switched
clicked/clocked

3. We will be _____________________ out free headphones.

passing
pacing
taking

4. _____________________ = Free-of-charge = Free

Required
Complimentary
Mandatory

5. Every passenger has to _____________________ a customs form.

feel out
fail to
fill out

6. Please make sure that bag is _____________________ under the

seat in front of you.
complete
completing
completely
 7. At this _____________________ we ask you to please turn off all
wireless devices.
time
schedule
hour

8. This bag is a little too big for _____________________ luggage -

You're going to have to check it.
airplane
cabin
plane

9. I'm sorry, but you're not allowed to _____________________ ( =

come into) the cockpit.
entrance
entry
enter

10. Upon _____________________, all passengers must go through

immigration and customs.
arrival
arrive
arrived

CHECK ANSWERS

Practice English with us! This exercise is designed for flight attendants and
airplane cabin crew. It will help you develop stronger communication skills in
English. A passenger wants some information from you. Choose the
most natural-sounding response:
natural-sounding response:
LEVEL: Medium

1. Why is the flight being delayed? 

We're waiting for clearance. We'll be taking off shortly.
We will be passing out headphones shortly.
 Would you like some peanuts?

2. Am I going to miss my connecting flight? 

You have to transfer to terminal 3.
What time is your flight?
We will be arriving in 20 minutes.

3. Can I get a Coke? 

Of course with ice?
I'll add ice?
Of course, would you like ice with that?

4. My headphones are not working!

Let me get you another pair.
We'll be coming around soon with drinks.
Let me get you another pear.

5. How much do I owe you? 

Free.
Please fill out this form.
The drinks are free-of-charge.

6. Can I use the lavatories in first-class? 

We have four lavatories.
I'm sorry but those lavatories are for first-class passengers only.
Would you like an extra blanket?

7. Would it be possible to change/switch seats? 

It may be possible, but we'll have to wait until the plane takes off and
the captain turns off the seatbelt sign.
Yes, this is your assigned seat.
Please make sure you stow your belongings in the overhead
compartment.

8. How long before we land? 

We will be coming around with a snack soon.
 We will be landing in about 20 minutes.
Yes, it's a very long flight, isn't it?

9. I just want to stretch my legs.

Would you like something to drink?
You'll be able to do that as soon as the captain turns off the seatbelt
sign. For now, please remain seated.
Would you like a blanket?

10. I requested a vegetarian/kosher meal.

Alright - Chicken or fish?
No, the choice is chicken or fish.
Alright - Let me go check if it's there.

CHECK ANSWERS

ENGLISH FOR FLIGHT ATTENDANTS

topic: Common terms/expressions used on an airplane by flight crew
1

This exercise is for flight attendants (stewardesses, stewards, cabin crew,

etc.) who want to improve their English in order to communicate better with
passengers. It will teach you many useful English terms/expressions used
before, during, and after a flight:

overhead, sickness, landing, around, remain, turbulence, tables, fold

, flight, serving

1. Make sure your bags are stored in the compartment. ( = the

compartment above where the passengers sit)

2. Since this a short flight, we'll only be a light snack.

3. We'll be coming shortly to offer you drinks.

4. Sir, please in your seat until the plane comes to a complete
stop.

5. If you start to feel nauseous, there are air- bags in the seat
pocket in front of you.

6. We're experiencing light . There's nothing to worry about.

7. Our in- movie is "The Departed".

8. We'll be in 20 minutes.

9. The little fold-down tables where passengers eat their meals are called
"meal trays" or "tray ."

10. Passengers should up their meal trays prior to ( = before)

landing.

ENGLISH FOR FLIGHT ATTENDANTS

topic: Common terms/expressions used on an airplane by flight crew
2

This exercise is for flight attendants (stewardesses, stewards, cabin crew,

etc.) who want to improve their English in order to communicate better with
passengers. It will teach you many useful English terms/expressions used
before, during, and after a flight. Fill in each blank with the proper (best)
response from the list below:

charge, stow, duration, request, blanket, fastened, wireless, lavatori

es, service, items

1. We're going to begin our meal shortly.

2. Please let one of the flight attendants know if you're interested in

purchasing ( = buying) any of our duty-free .

3. All of the are currently occupied.

4. Make sure your seat belt is .

5. Passengers are reminded to turn off all cellphones ( = mobile phones) and
other devices.

6. Are you feet cold? I'll get you an extra .

7. Did you ( = order/ask for) a special meal?

8. The headphones are provided free-of- . ( = you don't have to pay

for them)

9. Your phone has to be turned off for the of the flight. ( = for the
whole flight)

10. To put your belongings in the overhead compartment = To your

belongings in the overhead compartment
The story of a flight att endant
Aim
 Practice English skills in an aviation context
 Test your reading skills (level: easy)
 Have fun!
There’s a certain mystique about flight attendants, isn’t there? W atch heads turn as cabin crew walk by. They’re
elegantly uniformed, immaculately turned out, on their way to somewhere far away and seemingly having the time of
their lives. You can almost hear everyone wondering, ‘What’s it like for them?’

The average person is usually quite cu rious about what life is really like for flight attendants, what it feels like to wear
that uniform, what really goes on among c abin crew, how many languages the flight attendant can converse in and
how glamorous the lifestyle really is.

Click here to receive the REAL definition of a flig ht attendant !

And flight attendant hopefuls are equally interested to glean as much information as they
can from working flight attendants, and to receive confirmation or encouragement that the dream is within reach.
 A charming story follows. It’s written by a former flight attendant who writes about her career –  starting at age four
when she used to line up her dolls and teddies on a ‘plane’ she would convince her brother to ‘pilot’.

Link to How I got started in a flight attendant job article

Comprehension
Read through the article then choose the correct answer below
1. In the first paragraph, the TV flight attendant’s uniform is described as elegant navy blue with gold wings / bright
pink with a purple scarf / a smart black suit.
2. While in college, the writer attended two / several / dozens of interviews.
3. The writer’s first job was with Western Airlines / Eastern Airlines / Eastwick Airlines.
4. Mrs Burton was a purse / recruiter / flight attendant.
5. The writer went on to work as a flight attendant for 9 / 13 / 6 years.
6. The message of the article is to pursue your dreams / write to a n airline / diet and exercise.
Answers
1. elegant navy blue with gold wings
2. several
3. Eastern Airlines
4. Recruiter
5. 6
6. pursue your dreams

Parts inside the Aircraft

Flying can be an exciting as well as a jumpy and stressful experience for those flying for the first time. While you may
be excited about travelling by air, there is also this lurking fear that you may not know what to do. Knowing what to
expect as you enter the cabin can be reassuring.
When passengers enter the aircraft they are s eated in what is called the cabin area. This area is divided into different
sections for business and economy class passengers. The first row and the emergency exit rows are generally
preferred by tall people who need more leg room. Front rows are also preferred b y those who do not want a bumpy
ride since the movement of the aircraft is exaggerated in the rear rows.

EMERGENCY EXIT
You may be interested in reading the related articles located in the customer
service category.
You can also refer to the cabin crew interview article for more question and answers.

Flight Attendant Interview

Sample Questions and Answers
► Tell us about yourself.
It is typical to begin with such questions; the goal is to establish whether or not you have the
necessary abilities to handle the job well. When you are asked such a question during your
flight attendant interview, in your answer, mention that you can handle stress, and are
generally a social person who likes to be around people.
These two traits are the most important traits. If you do not feel they describe you, there are
courses to help you develop your personality in this crucial area.
Once these questions are asked, along with the other general questions like educational
qualifications etc., the interviewer will be interested in determining how you would perform in
the day to day activities that are part and parcel of a flight attendant’s life.
► There is a dispute between two passengers regarding the seats. How would you
handle it?
 A flight attendant is a hostess, and the first responsibility of a hostess is to ensure that there
are no untoward happenings during the event. Disputes are right on top of the list of
undesired incidents during a flight. Theref ore, the first step that a flight attendant m ust take
is to calm down the situation and create a sense of helpfulness of authority.
Then, upon
determining
the actual problem, proceed to find out an amicable solution to the matter. If
that is not possible, bring the entire situation to the notice of a superior, which would ensure
a quick and logical solution to the problem.
► You see one of the passengers being deliberately rude to your fellow flight
attendant. How would you solve this?
This is one of the m ost common problems that flight attendants face during their jobs. Most
often than not, the people who cause such problems are harmless creatures, just somewhat
bored.
The best way to solve these problems is by dealing with them in a soft, yet strict demeanor,
which would make the perpetrator uneasy and repentant, and create a sense of relief
amongst the other passengers.
► You are a flight attendant, and the plane has fewer entertainment possibilities than
previously planned, what would you do?
Depends on when this situation is discovered. If this is noticed prior to takeoff and there is
enough time to obtain more material, I would inform my superiors immediately so that the
relevant resources can be put in.
If this situation is discovered after takeoff, I would encourage passengers to share and
minimize their time with the limited resources.
► Other questions that can be asked are:
 1. Why did you decide to become a flight attendant?
2. What are your career goals and future plans? How long do you plan to work here?
3. How much do you know about a flight attendant job? What do you know about us
(airline)?
4. Do you have any experience as a customer service representative?
5. Why should we hire you? What are your qualifications for this job?
6. What are the advantages and disadvantages of the flight attendant job?
7. How would you handle disagreements between passengers?
8. How would you handle a situation in which an annoying passenger breaks the basic
flight rules, such as refusing to fasten his s eat belt?
9. Describe a stressful situation in which you had to use your communication skills
and/or problem solving skills. How did you handle the situation and what were the
results?
These are some of the questions that are asked in a flight attendant’s interview. Prepare
your answers, in a concise manner. Be prepared to elaborate if requested to do so.