Mohammad Mallah

Information Technology Consultant

Highly effective Technology Consultant with over 10 years of international experience specializing in
technical and functional Software implementation, I have held responsible positions in a number of
companies specializing in IT services, support, Implementing complex technology applications,
Integrations and configuration, Projects of Clients in all different kinds of industries Specially public
sectors in Middle East. Looking for time and opportunity to learn and apply emerging technologies,
effectively building loyalty, long term relationships, and i work hard but not 24/7.

mo10mallah@gmail.com +791 55 723 7987 DUBAI, UAE linkedin.com/in/mohammad-mallah-82968a107

WORK EXPERIENCE SKILLS

Kronos Consultant Customer Support Implementation
Altron AROA (Bytes Technology Group Emirates)
11/2015 – Present Dubai,UAE ICT (Information and Communications
I am techno-functional consultant.my prior experiences to help my client to fulfill their Technology)
requirement and to continue develop my skills in the Kronos space. I have handled
multiple projects where I was involved in analysis, designing, implementation,
configuration, upgrade, testing and maintenance (specially in production support space). Solution Delivery Technical Support
Achievements/Tasks
Responsible for full cycle implementation of Kronos v 8.0 and created and Testing Training Troubleshooting
modified configuration setup including but not limited to access profile,
payrules, scheduler and advanced scheduler.Customizing payrules and Networking Servers
created new tailored workrules to fit each transfer scenario in production
Support & Maintenance. Database Management Scheduling
Implementing advanced scheduler for employees of particular sites to
reduce unnecessary costs of manual processing and possible employee Following Specifications Operations
relation's issue when schedule is not processed properly by the manager.
Configuring moderate to complex Kronos Pay rules, Work rules, Access Requirements Gathering Research
profiles, Self Service, Widgets, Delegation, Hyper-finds, and basic Accruals
in current Kronos application. Client Relations Adaptability
Data migration includes from SQL Server to SQL Server, SharePoint
document library to SQL Server, and Excel to SQL Server. Problem-solving Active Listening
Troubleshot and solving all problems in software and configuration in WFC
suite specializing in Workforce Scheduler (WFS) in addition to Workforce Attention to detail Time management
Time Keeper. lMaintaining kronos WFC 8.0, troubleshooting connection
issues, stopping and starting of services, applying service packs for WFC
and connect and Internal-Workforce Central configuration, Internal-WF
Accrual core concepts and configuration. PERSONAL PROJECTS
Working closely with HR and Payroll Department on resolving HR and
Payroll issues concerning Kronos Interface and outbound Payroll file issues University Graduation Project
and configured PTO, Pay Cycle, Vacation. (01/2007 – 04/2007)
JAVA Based website
Work with internal stakeholders and the client to identify requirements,
design enhancements and functionality to meet user requirements.
Stationary Shop (10/2003 – 10/2011)
Founder and Owner

VOLUNTEER EXPERIENCE
Software Developer
NOVO TECK
04/2006 – 06/2006

Page 1 of 2
WORK EXPERIENCE EDUCATION
Implementation Officer B.S. in Computer Science
Interconnect FZ LLC AL-BALQA APPLIED UNIVERSITY
03/2014 – 11/2015 Dubai,UAE 06/2003 – 06/2007
Responsible for number of Interconnect Clients of Icampus System for the schools which
manage all of departments in it such as Accounts, Registration, HR and Payroll, Student
Information System, library etc. Scientific Certificate
Achievements/Tasks Al Etehad High School
Utilizes a combination of product knowledge, proactively contacts clients 06/2002 – 06/2003
during the implementation process to assess their satisfaction and fully
utilize standardized tools and technology to support solution delivery.
Oversees accurate, timely and successful achievement of milestones
through entire implementation cycle.
TECHNICAL SKILLS
Seeks client feedback on the products and service to ensure a quality Hardware
implementation experience for the client. Assembly,Maintenance,Peripherals,Troubleshooting
Provides feedback and suggestions on products, issues, processes and
Software
procedures to enhance efficiency and continuous improvement. Installation,Debugging,KRONOS,ICAMPUS,OFFTEC
Consults on the installation of client site software and equipment and ATTENDANCE,MS OFFICE,SQL,Oracle,
coordinates technical support to resolve issues.
Operating Systems
Validates and tests solutions according to test plans. Microsoft Windows 10/8/7, MS Server 2012/14/16,
Mac OS,Android,IOS
Provides client support during User Acceptance Testing and production
rollout. Networks
Ensures the successful “hand-off” to client upon completion of Configuration,Routers,Servers,TCP/IP,LAN Tec.,
implementation. Security and Firewalls.

Ensures products are configured and/or adapted to meet each client’s Programing Languages
unique needs. SQL, HTML, CSS, C++,and Java
Coordinates client training to ensure that clients are scheduled to attend all
appropriate training classes.
LANGUAGES
Senior Technical support officer ARABIC
OFFTEC International Full Professional Proficiency
10/2011 – 03/2014 Amman,Jordan ENGLISH
mplement and supports IT infrastructure software & hardware (Time & Attendance ,HR Full Professional Proficiency
,Servers, PCs, networks, printers,etc.).
Achievements/Tasks
l To provide prompt response to costumer problems. l Report summary of
all user complaints to Technical Team Leader. l Implements, installs, tests,
INTERESTS
and troubleshoots of any system at customer sites.
Consistently recognized for technical
Prepare client servers with the required frameworks and applications such
troubleshooting skills used to rapidly and
as .net framework, MS SQL server, Crystal report, Ajax etc. l Configure the
cost-effectively resolve challenging
system to meets with the client business needs.
technical issues.
Giving a training for the staff on Accounts, HR and Time & Attendance
modules. Quickly learn and master new
technology equally successful in both
Arrange a regular Meeting with the clients to get the feedback. team and self-directed settings; and
Keep track of costumers concern, so as to inform / update costumer data. proficient in a range of computer
systems, languages, tools and testing
methodologies.
Communications dept. Sales Supervisor
Reading and Follow up the latest
Smart Buy Retail Co. Information Technologies.
10/2007 – 03/2011 Amman,JORDAN
Smart Buy Retail Co. Leveraged strengths in persuasive communications and consultative Driving
sales to earn a reputation as a top sales performer for retailers.
Achievements/Tasks Board Games
l Exceeded issue-resolution targets and achieved customer satisfaction
scores, consistently scoring between 95%-100% on all calls (outperforming AI
average of 90%). l Handled 30+ technical/mission-critical calls daily and
consistently met high service standards. Mindfulness

Video Games

Page 2 of 2