Wireless Service Agreement

Account Information

Name: MME LISA MANCINI Date of Agreement: February 07, 2020 Billing Address
Account Number: X-XXXX-8888 Place of Agreement: LAVAL, PQ 265 BOUL DAGENAIS E
LAVAL, PQ H7M5V5
Confirmation Number: 1000690696

Method of Payment: Invoice

The following confirms details of your updated Rogers service.

Wireless Number: 514-502-5009

Cancelled/Removed

ShareEverything+ 7GB-Prem Tab Effective: February 07, 2020 $77.00

7GB Shared Data Effective: February 07, 2020 $0.00
Call Manager Effective: February 07, 2020 -100%
WhoCalled Service Effective: February 07, 2020 -100%
30% Off Monthly Plan Effective: February 07, 2020 -30%

Added Plan

Infinite +10 Financing 24 Mths Effective: February 07, 2020 Monthly Fee: $75.00
Plan category: Edge Financing 24 Months QC
Plan description:
- 10GB Shared Max Speed Data
- Unlimited Canada-Wide Calling
- Unlimited Canada-Wide Sent & Received Text, Picture & Video Messages
- Call Display with name display
- Voicemail
- 2500 Call Forwarding Mins
- Conference Calling
- Call Waiting
 - Beyond Max Speed Data, unlimited data at reduced speeds. See rogers.com/terms for Data Policy.

Discounts Start Date End Date Amount

Wireless Plan February 07, 2020 -$10.00
10% Off Monthly Plan February 07, 2020 -$6.50

Rogers Preferred Pricing

If you are receiving a discount on your pricing through the Rogers Preferred Pricing program, the discount is subject to your
continued employment, which may be verified by Rogers from time to time.

Unless otherwise stated, all voice minutes, messages and wireless internet details set out above refer to usage on our
network (i.e., within Canada on our network and to a Canadian number, as applicable). When using your services,
including any unlimited services, please remember that you are subject to our Acceptable Use Policy, provided to you
and posted at rogers.com/terms.

Summary of Monthly Fees, before discounts

Monthly Fees - Plan $75.00

Monthly Fees - Add-on(s) $0.46
Total monthly fees (before taxes and discounts) $75.46

Next Bill

Your next bill will include your new and existing monthly fees less applicable discounts, plus taxes. It may also
include partial charges, device charges, one-time fees & credits, and applicable taxes, so your next bill amount
may be higher than your regular monthly fee. Click here to learn more about your bill.
This is your service agreement with Rogers Communications Canada Inc. ("Rogers") for your Rogers wireless Services. Each
Service you subscribe to is a separate Agreement with us. Unless otherwise defined in this service agreement, capitalized
terms have the meanings given to them in the Rogers Terms of Service.

1. Additional Fees

a. Will I be charged any fees in addition to the monthly fees listed in my service agreement?
Where applicable, the following monthly government 9-1-1 fee will be charged per line: 94¢ in Saskatchewan, 46¢ in
Québec, 43¢ in Nova Scotia, 53¢ in New Brunswick, 70¢ in Prince Edward Island, 44¢ in Alberta, and 75¢ in
Newfoundland and Labrador.

Where applicable, additional airtime, data, long distance, roaming, pay-per-use charges and taxes are extra and billed
monthly. For more information on the Services, including Services you have subscribed to, please refer to the Rogers
brochure describing your plan or add-on, or visit rogers.com.

b. Does Rogers charge a government regulatory recovery fee or system access fee?
Rogers does not charge any of these fees on current in-market plans. However, if you have any lines subscribed to a plan that
was initially activated before July 4, 2012, those lines may be subject to these fees. More specifically:
i. If you have any lines subscribed to a plan that was initially activated between October 5, 2009 and July 4, 2012,
then those lines will be subject to a government regulatory recovery fee of $2.13/month per line ($2.75 in
Saskatchewan and in Newfoundland and Labrador; $2.53 in Québec; $2.66 in New Brunswick; $2.56 in Nova
Scotia; and $2.63 in Prince Edward Island) which will be charged to help fund fees, costs and other amounts related
to federal, provincial and/or municipal mandates, programs and requirements. If you only subscribe to a wireless
data service, the amount of the fee is $1.81 /month per line. This fee is not a tax or charge the government requires
Rogers to collect.
ii. If you have any lines subscribed to a plan that was initially activated before October 5, 2009, then those lines
will be subject to:
A. A system access fee of $6.95/month per line (non-government fee).
B. A 9-1-1 emergency access fee of 75¢/month per line (non-government fee) which will be charged for the
provision of wireless access to 9-1-1 service.

2. Early Cancellation Fee

a. Will I be charged an Early Cancellation Fee if my Services are cancelled before the end of my Term?
An Early Cancellation Fee (“ECF”) applies to Term Services only. It only applies if you were given a device subsidy and your
wireless service or Term is cancelled before the end of your Term. The ECF is equal to your device subsidy multiplied by the
number of months remaining in your Term divided by the total number of months of your Term (plus applicable taxes). In
other words, ECF = device subsidy x # months left in your Term ÷ total # months in your Term + applicable taxes.

3. Downgrade Fee

a. Will I be charged a fee if I downgrade my plan to a lower tier plan category?

If your Services are on a Term and you downgrade to a lower tier plan category during your Term, you will be charged a price
plan downgrade fee. The downgrade fee is calculated as the difference between the device subsidy you received and the
device subsidy available in the lower tier plan category you are downgrading to, multiplied by the number of months
remaining in your Term at the time you downgrade (plus applicable taxes). If we introduce new plan categories or change our
existing plan categories, the device subsidy available in these new plan categories will be used to calculate any downgrade
fee.

If you pay a downgrade fee, your device balance will be reduced by the downgrade fee amount.

4. Pay-Per-Use Services
a. In addition to the plan and add-ons I have subscribed to, what Pay-Per-Use Services do I have access
to and how will I be charged?
Some of the following features may be included with your plan or add-on; if not included, they are Pay-Per-Use Services and a
pay-per-use charge applies each time you use a Pay-Per-Use Service (as well as roaming and long distance charges, if
applicable). Some of the following features are only enabled on compatible devices.

i. Roaming. Roaming is wireless usage outside of the Rogers network (excluding Extended Coverage as described
below). When roaming, your usage is routed through the wireless network of another carrier and may result in
roaming charges. This usage includes: talk; text, picture and video messaging; and data usage (such as apps, email,
instant messaging, visual voicemail and web browsing). Please visit rogers.com/roaming for roaming pay-per-use
rates, plans and destinations.
ii. Long Distance Calling. For more information on how wireless long distance calling is charged, please refer to the
Rogers Terms of Service. Please visit rogers.com/longdistance for current long distance rates.
iii. Text, Picture and Video Messaging. A pay-per-use charge applies for each message sent or received. Premium
messages are charged at applicable rates.
iv. Pay-Per-Use Data. A daily, weekly or monthly usage charge applies, based on your selection at the time of use.
v. Video Calling. A pay-per-use charge for each minute of Video Calling placed and received applies in addition to
airtime charges.
vi. 4-1-1 Directory Assistance. A service charge applies in addition to airtime charges, even if the number you have
requested is unlisted.

For more information, including rates, please refer to current Rogers brochures or visit rogers.com.

5. Share Plans

a. What happens if I'm on a share plan and one of the lines is cancelled?
If the line that is cancelled is on a Term, that line may be subject to an ECF in accordance with that line's service agreement.

If the main line on your share plan is cancelled, one of the additional lines will be automatically assigned as the main line and
continue on the same plan as, or a plan similar in value to, the plan that the original main line was subscribed to. Also, if the
number of lines activated on your share plan falls below the required minimum, Rogers may migrate your remaining line(s) to
another plan similar in value to your current plan.

b. If I get a discount for having multiple lines on a share plan, what happens if one or more of the lines ar
are cancelled or changed?
The amount and duration of any discount is set out in the service agreement for each line. You must keep at least the same
number of eligible lines on your share plan to maintain the discount. If any of the lines are cancelled, transferred or changed
to a non-share plan, the discount for each line will be adjusted and/or removed.

6. Returning Your Device

a. What is the Rogers device return policy?

You may return or exchange your device within 15 days from the Activation Date as long as you return it to where it was
purchased in complete and original condition. If you want to return your device and cancel your Services, you will not be
subject to an ECF for your Term Services. However, you will be billed for all charges incurred up to the cancellation date.

7. Wireless Coverage

a. Where can I find information about Rogers wireless Service coverage?

For information on our service coverage area, including our complete service coverage maps, please visit rogers.com/
coverage.

b. What is Extended Coverage and how does it work?

Extended Coverage provides additional coverage areas in Canada outside of the Rogers network. If you have access to
Extended Coverage, it is intended for limited and occasional use. As such, the majority of your monthly usage (talk, messaging
and data) must occur on the Rogers network. If, on an ongoing basis, the majority of your monthly usage occurs within
Extended Coverage areas, we may restrict or limit your access to Extended Coverage. While using Extended Coverage, certain
services or features are not available or have limited functionality. For details, please visit rogers.com/coverage.

8. Additional Information

a. Where can I find tools to help me manage my wireless bill?

For information on tools to help you manage your bill, including notifications on data usage and roaming, data caps and
usage monitoring tools, please visit rogers.com or log into your MyRogers account to view details on your actual usage.

b. Where can I find information about the Wireless Code?

For information on the Canadian Radio-television and Telecommunications Commission (CRTC)'s Wireless Code, please visit
the CRTC website at crtc.gc.ca/wirelesscode.

c. How can I contact Rogers and the CCTS?

To contact Rogers regarding your wireless service, please visit us at rogers.com/contactus to get connected to the
appropriate department. We offer flexible customer service options including:
• Live Chat on rogers.com
• Send us a message on Facebook
• @RogersHelps on Twitter
• Our online community at communityforums.rogers.com
• Call us at 1 888 ROGERS1 (764-3771) (see rogers.com/contactus for options)
• Write us at Office of the President, 333 Bloor St. East, Toronto ON M4W 1G9

If you have a concern that is not resolved to your satisfaction through the above options, then we invite you to share your
concern in detail by submitting it to us at rogers.com/concern. We value your time and we'll typically respond within one
business day.

If your concern is still not resolved, you may write to the Office of the Ombudsman. Rogers is the only telecommunications
carrier in North America to have an Ombudsman to provide an independent review of customer issues. Learn how to contact
the Office of the Ombudsman by visiting rogers.com/ombudsman.

Finally, you can also write to the Commission for Complaints for Telecom-television Services (CCTS) at www.ccts-cprst.ca, or
call them at 1 888 221-1687.

9. Important Things You Need to Know about Your Service Agreement

This service agreement must be read with:

i. any applicable wireless service agreement you previously entered into with Rogers;
ii. the Rogers Terms of Service, Acceptable Use Policy and Privacy Policy provided to you and posted
at rogers.com/terms;
iii. any additional terms and conditions that apply to a specific Service you subscribe to or use; and
iv. any Rogers brochure or material describing your Services or products you purchase.
These materials, together with this service agreement, are referred to collectively as your “Agreement”.

By entering into this service agreement, you acknowledge that you have read, understood and agree to all of the details in
your Agreement; and in addition you expressly:
i. authorize Rogers or any other member of the Rogers Communications Inc. organization to obtain information about
your credit history to create and manage your account and assess your eligibility for other Rogers products and
services. You acknowledge that Rogers may share your credit experience and credit information with others
including credit bureaus, credit grantors and collection agencies.
ii. authorize Rogers to collect and use your current and historical personal location information associated with any
device you use under this service agreement in order to provide geo-location services to you, with the ability to opt-
 out at any time.
iii. agree that your account information may be disclosed to other members of the Rogers Communications Inc.
organization, and to our agents or sub-contractors, authorized dealers and distributors, to service your account,
respond to your questions, telemarket (including by way of automatic dialing and announcing devices), and promote
additional products and services offered by members of the Rogers Communications Inc. organization. If you do not
wish to receive these offers or information, please contact Rogers Customer Service at 100 Westmorland Street,
Moncton, NB E1C 0G1 or call 1-888-ROGERS1 (1-888-764-3771).
iv. agree that your account information may be disclosed to third-party companies which provide additional value-
added services included with your Services in order to communicate with you about these services.
v. confirm that, if you request that any phone number be transferred from another service provider, you are the account
holder of the number or his/her authorized agent. You authorize Rogers to act as an agent on your behalf to contact
your current service provider to submit any cancellation or transfer requests.
vi. agree to receive your bill and other materials from us in electronic format, including in your MyRogers account inbox,
available at rogers.com.
vii. acknowledge that if you are making a change to your account: (A) any new changes to your account are set out in this
service agreement; (B) all other aspects of your service agreement remain the same; and (C) any Services you have
removed may no longer be available.

™Trademarks of Rogers Communications Inc. or an affiliate, used under license © 2019

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