Test: X86 Generic Courses - Support Consultant Online

Assessment
Review your answers, feedback, and question scores below. An
asterisk (*) indicates a correct answer.

WZD-SSX64-301: X64 Server System Overview

(Answer all questions in this section)
1. A customer calls into the call center with a question. The customer
wants to prepare a rack for the installation of a Sun Server X3-2L (Sun
Fire X4270 M3) rackmount server, but has misplaced the
documentation. The customer's immediate needs are the dimensions,
weight and power requirements of the unit. Which of the following
documents would you recommend for the customer to locate Sun
Server X3-2L rack mount requirements (select 2)?
(0/1) Points
Sun System Handbook (*)
Operating System Installation Guide
Site Planning Guide (*)
Administration Guide
Programming Guide
Incorrect. Refer to the X64 Server System Overview training for more information.

2. A customer calls into the call center to ask a question about setting
up a server. The customer wants to know which ports to use to
configure the server, where the ports are located, and how to access
them. What documentation would you recommend to the customer for
information about the server configuration (select 2)?
(0/1) Points
Administration Guide
Installation Guide (*)
Startup Guide
ILOM Guide (*)
Incorrect. Refer to the X64 Server System Overview training for more information.

3. Which operating system is NOT supported on the Sun Server X2-8

(Sun Fire X4800 M2 Server)?
(0/1) Points
Oracle Solaris 11 Express
Oracle Virtual Machine (OVM) 2.2.1
SUSE Linux Enterprise Server (SLES) 11 SP1
Windows 2003 (*)
Oracle Enterprise Linux 6.0
Incorrect. Refer to the X64 Server System Overview training for more information.

4. A customer calls into the call center with a question. The customer
wants to prepare a rack for the installation of a Sun Server X3-2L (Sun
Fire X4270 M3) rackmount server, but has misplaced the
documentation. The customer's immediate needs are the dimensions,
weight and power requirements of the unit. Select the action plan that
lists the steps taken to solve the customer's problem.
(1/1) Points
Provided the information to the customer from the getting started
guide for this server.
Passed the customer issue to the back-line engineers.
Directed the customer to the Oracle Documentation website.
Provided the customer with the link to the server’s System Handbook
and guided the customer to where the dimensions, weight and power
requirements of this server could be found. (*)
Correct

5. A customer calls into the call center with an issue. He wants to

upgrade the memory on his Sun Server X3-2L (Sun Fire X4270 M3
Server) and needs some assistance on how perform the upgrade.
Select the action plan that lists the steps taken to solve the customer's
problem.
(1/1) Points
Provided the customer with a link to the server’s System Handbook
entry and directed him to the Service Manual’s memory population
rules. (*)
Provided customer with the location of the of the memory replacement
procedure.
Created and sent the customer an email with the memory replacement
procedure.
Provided the customer with a link to the server’s Service Manual.
Correct
6. A customer calls into the call center with a question. The customer
wants to prepare a rack for the installation of a Sun Server X3-2L (Sun
Fire X4270 M3) rackmount server, but has misplaced the
documentation. The customer's immediate needs are the dimensions,
weight and power requirements of the unit. According to your
resources, what is the weight of this server?
(1/1) Points
66.1 lb/30 kg fully populated
56.3 lb./25.6 kg fully populated
70 lbs/31.8 kg fully populated (*)
46.6 lb/21.1 kg fully populated
Correct

7. A customer calls into the call center with a question. The customer
wants to prepare a rack for the installation of a Sun Server X3-2L (Sun
Fire X4270 M3) rackmount server, but has misplaced the
documentation. The customer's immediate needs are the dimensions,
weight and power requirements of the unit. According to your
resources, what are the power requirements of this server?
(1/1) Points
12V DC
220V, 50 Hz AC
100 to 127 / 200 to 240 VAC (*)
48V DC
115V, 60 Hz AC
Correct

8. A customer calls into the call center with an issue. He wants to

upgrade the memory on his Sun Server X3-2L (Sun Fire X4270 M3
Server) and needs some assistance on how perform the upgrade.
What is the most effective location to find information related to this
problem?
(1/1) Points
http://www.oracle.com
http://ilearning.oracle.com
http://www.oracle.com/technetwork/indexes/downloads/index.html
https://support.us.oracle.com/handbook_internal/index.html (*)
Correct
9. A customer calls into the call center and says she has experienced a
fan failure on her Sun Server X2-4 (Sun Fire X4470 M2 Server). She is
requesting on-site service to provide warranty service to replace the
defective fan module number 4 on her server. Which link provides
direct access to a document repository that contains documents on fan
replacement procedures?
(0/1) Points
http://my.oracle.com/site/pd/sss/products/index.html
http://my.oracle.com/index.htm
http://www.oracle.com/technetwork/indexes/documentation/index.ht
ml (*)
http://www.oracle.com
Incorrect. Refer to the X64 Server System Overview training for more information.

10. Which rackmount server supports a service processor on an

optional daughter card?
(1/1) Points
Sun Blade X6275
Sun Fire X2250
Sun Fire X4450
Sun Fire X4240
Sun Fire X2270 (*)
Correct

11. A customer calls into the call center with a memory upgrade
question. The customer wants to upgrade the memory on his Sun
Server X3-2 (Sun Fire X4170 M3 Server) and needs to know what 8
Gbyte memory to order. How many memory slots are supported by
this server?
(1/1) Points
16 (*)
32
4
8
Correct
12. A customer calls into the call center to ask a question about
setting up a server. The customer wants to know which ports to use to
configure the server, where the ports are located, and how to access
them. Which port should be accessed first?
(0/1) Points
Video port
Ethernet port
Network Management port
Serial Management port (*)
Incorrect. Refer to the X64 Server System Overview training for more information.

13. A customer calls into the call center to ask a question about
setting up a server. The customer wants to know which ports to use to
configure the server, where the ports are located, and how to access
them. What are the most effective locations to find information related
to this problem (select 2)?
(1/1) Points
http://my.oracle.com
https://support.us.oracle.com/handbook_internal/index.html (*)
http://oraclecorp.com
http://www.oracle.com/technetwork/documentation/index.html (*)
Correct

14. Which x86 server uses AMD-based CPUs?

(0/1) Points
Sun Fire X4140 server (*)
Sun Fire X2270 server
Sun Fire X4150 server
Sun Fire X4250 server
Incorrect. Refer to the X64 Server System Overview training for more information.

15. A customer calls into the call center with a memory upgrade
question. The customer wants to upgrade the memory on his Sun
Server X3-2 (Sun Fire X4170 M3 Server) and needs to know what 8
Gbyte memory to order. Select the problem statement that
characterizes the customer's problem.
(1/1) Points
Customer is asking what type of memory is in his server
Customer is asking for the part number of the 8-Gbyte DIMM that he
can order (*)
Customer doesn't know what density of memory to order
Customer is requesting how to upgrade his memory
Correct
16. Which document would you use to find the rack mount procedure
of the Sun Server X3-2L (Sun Fire X4270 Server M3)?
(1/1) Points
Service Manual
OS Installation Guide
Getting Started Guide
Installation Guide (*)
Correct

17. A customer called the service center and is complaining that his
Sun Blade X6250 server blades on his Sun Blade 6000 Modular System
are intermittently shutting down. Which document would relate to the
customer's issue?
(1/1) Points
Doc ID 1397124.1 (ALERT)
Doc ID 1001128.1 (FCO) (*)
Doc ID 1019279.1 (FAB)
(Doc ID 1019713.1 (FAB)
Correct

18. A customer called the service center indicating that the Pc Check
diagnostic scripts on his Sun Fire X2200 M2 Server do not report a
faulty DIMM (Hint: The customer recently upgraded the memory on
this server). Possible impacts include replacement of the wrong DIMMs
when PcCheck is used to diagnose a memory problem(True or False)?
(1/1) Points
True (*)
False
Correct

19. A customer called the service center and is complaining that his
Sun Blade X6250 server blades on his Sun Blade 6000 Modular System
are intermittently shutting down. Which component is called out by the
document as the source of the problem?
(1/1) Points
Power supplies (*)
Chassis slot
Fans
Server blade
Correct

20. A customer calls into the service center and reports that his Sun
Fire X4200 Server cannot access the LSI Configuration utility when
CNTRL-C is applied while booting the server What is called out by the
document as the root cause of the problem?.
(1/1) Points
Motherboard
Firmware (*)
CPU
DIMM
Correct
21. A customer called the service center indicating that the Pc Check
diagnostic scripts on his Sun Fire X2200 M2 Server do not report a
faulty DIMM (Hint: The customer recently upgraded the memory on
this server). Which document may relate to the customer's issue?
(1/1) Points
Doc ID 1001342.1 (FAB)
Doc ID 1369835.1 (Alert)
Doc ID 1000523.1 (FAB) (*)
Doc ID 1001128.1 (FAB)
Correct

22. If a customer has a failure of a Sun Server X3-2L (Sun Fire X4270
Server M3 ) power supply, what link within the system handbook can
you reference to find a part number for a replacement ?
(2/2) Points
Field Action Bulletins (FABs)
Full Components List (*)
Hardware Specifications
Problem Resolution
Correct

23. A customer called the service center and is complaining that his
Sun Blade X6250 server blades on his Sun Blade 6000 Modular System
are intermittently shutting down. If you know this problem has
occurred before, which type of document may provide information to
resolve the customer's problem (select 2)?
(1/1) Points
Installation Guide
Field Action Bulletins (FAB) (*)
Service manual
Alerts (*)
Administrative Guide
Correct

24. Which document would you use to find the memory population
rules of the Sun Blade X6275 Server Module?
(3/3) Points
Sun Blade X6275 Server Module OS Installation Guide
Sun Blade X6275 Server Module Installation Guide
Sun Blade X6275 Server Module Service Manual (*)
Sun Blade X6275 Server Module Product Notes
Correct

25. A customer called the service center and is complaining that his
Sun Blade X6250 server blades on his Sun Blade 6000 Modular System
are intermittently shutting down. Which problem statement
characterizes the customer's problem?
(1/1) Points
Customer called to get a replacement Sun Blade X6250 server blade
because it is intermittently shutting down
Customer is reporting that his Sun Blade X6250 server blades on his
Sun Blade 6000 Modular System are intermittently shutting down. (*)

Customer is reporting an intermittent AC power problem

Customer is reporting that his Sun Blade 6000 Modular System is
intermittently shutting down.
Correct
26. Which of the following can be included in FABs?
(4/4) Points
Hardware issues
Field Change Orders (FCOs)
Field Information Notice (FINs)
All of the above (*)
Correct

27. A customer calls into the service center and reports that his Sun
Fire X4200 Server cannot access the LSI Configuration utility when
CNTRL-C is applied while booting the server Can the BIOS and LSI
firmware be updated if you use the latest ILOM software package
(True or False)?
(1/1) Points
True (*)
False
Correct

28. A customer calls into the service center and reports that his Sun
Fire X4200 Server cannot access the LSI Configuration utility when
CNTRL-C is applied while booting the server. Which document may
relate to the customer's issue?
(1/1) Points
Doc ID 1000873.1 (FAB)
Doc ID 1017415.1 (FAB)
Doc ID 1001307.1 (FAB)
Doc ID 1000817.1 (FAB) (*)
Correct

29. A customer calls into the service center and reports that his Sun
Fire X4200 Server cannot access the LSI Configuration utility when
CNTRL-C is applied while booting the server. Which action plan lists
the steps taken to solve the customer's problem?
(1/1) Points
Asked the customer to apply the latest operating system patches
Asked the customer to replace the server’s motherboard
Ordered new disk replacement for the customer.
Asked the customer to update the firmware to LSI 1064 FW = 1.10.00
and LSI 1064 BIOS = 6.06.06A or greater. (*)
Correct

30. A customer called the service center indicating that the Pc Check
diagnostic scripts on his Sun Fire X2200 M2 Server do not report a
faulty DIMM (Hint: The customer recently upgraded the memory on
this server). Which problem statement characterizes the customer's
problem?
(1/1) Points
Customer BIOS firmware needs to be upgraded.
Customer is having memory problems..
Customer’s ILOM firmware needs to be upgraded.
Customer’s PcCheck does not recognize a faulty
DIMM. (*)
Correct
31. Which source of information is not needed for an initial on-site
installation of an X4600 M2 server?
(1/1) Points
Programming Manual (*)
Installation Guide
Enterprise Installation Standards (EIS)
Getting Started Manual
Correct

32. A customer called the service center with a question on a server's

network management port. The customer is trying to configure his
network management port on his X4540 server so that he can access
it from his management network. He is not familiar with the network
management facility and commands he needs to perform. Which port
does the customer need to use to configure the network management
port?
(1/1) Points
NET0 port
Serial management port (*)
USB port
Any of the network ports
Correct

33. A customer called the service center with a question on a server's

network management port. The customer is trying to configure his
network management port on his X4540 server so that he can access
it from his management network. He is not familiar with the network
management facility and commands he needs to perform. How would
you describe the location of the network management port to the
customer?
(0/1) Points
The RJ-45 connector on the front of the server labeled SER MGT
The RJ-45 connector on the rear of the server labeled SER MGT
The RJ-45 connector on the rear of the server labeled NET MGT (*)
The RJ-45 connector on the front of the server labeled NET MGT
Incorrect. Refer to the X64 Server Locating and Interpreting Service Procedures training
for more information.

34. A customer called the service center and reported an OS error

message that indicates that power supply 0 of their X4240 server has
failed and is offline. The X4240 is still running but the customer wants
to replace the power supply without disturbing the server's operation,
to re-establish the power redundancy. Which information can
determine whether the Alert with Doc ID 1020437.1 applies to this
server?
(1/1) Points
Whether the power supply is AC or DC
The part number and date code of the power supply (*)
Has this power supply failed in the past?
The manufacturer of the power supply
Correct

35. The Sun field technician needs assistance in ordering a

replacement Sun Blade X3-2B (X6270 M3) server blade to replace a
failed Sun Blade X3-2B (X6270 M3) server blade in the customer's
chassis. Select the one most appropriate action plan based on the
customer’s information and the solution to their problem.
(1/1) Points
Reviewed the replacement procedure with the field technician and
assisted in ordering a replacement X6270 M3 server blade. (*)
Sent the field technician the documents that contains the server blade
replacement and ordering procedures.
Collected and recorded all information on the replacement and
ordering procedure and passed the call to the back line.
Provided the field technician with the location of the procedure to
perform the replacement along with the part number of a replacement
X6270 M3 server blade.
Correct
36. The Sun field technician needs assistance in ordering a
replacement Sun Blade X3-2B (X6270 M3) server blade to replace a
failed Sun Blade X3-2B (X6270 M3) server blade in the customer's
chassis. Which of the following components does not need to be
removed to replace the server blade?
(1/1) Points
Internal disk cabling (*)
HDDs
DIMMs
REM (if present)
Correct

37. A customer called the service center and reported an OS error

message that indicates that power supply 0 of their X4240 server has
failed and is offline. The X4240 is still running but the customer wants
to replace the power supply without disturbing the server's operation
to re-establish the power redundancy. Which type of documents
should you review to determine if it is safe to perform a power supply
hot swap?
(0/1) Points
Installation Manual
Programming Manual
FABs, Alerts, and Service Manual (*)
ILOM Manual
Incorrect. Refer to the X64 Server Locating and Interpreting Service Procedures training
for more information.

38. The Sun field technician needs assistance in ordering a

replacement Sun Blade X3-2B (X6270 M3) server blade to replace a
failed Sun Blade X3-2B (X6270 M3) server blade in the customer's
chassis. Select the one problem statement that characterizes the field
technician’s problem.
(1/1) Points
Field technician needs to provide the customer the part number to a
new X6270 M3 server blade.
Field technician needs assistance identifying and ordering a
replacement part for a failed X6270 M3 server blade and assistance
with its replacement. (*)
Field technician needs assistance in determining what is the
replacement part number for the X6270 M3 server blade.
Field technician needs assistance replacing the X6270 M3 server blade
as a hot swap action.
Correct

39. The Sun field technician needs assistance in ordering a

replacement Sun Blade X3-2B (X6270 M3) server blade to replace a
failed Sun Blade X3-2B (X6270 M3) server blade in the customer's
chassis. Which of the following is the Sun Blade X3-2B (X6270 M3)
part number that needs to be ordered?
(1/1) Points
371-4885
7020774
599-3725
7038932 (*)
Correct

40. A customer called the service center and reported an OS error

message that indicates that power supply 0 of their X4240 server has
failed and is offline. The X4240 is still running but the customer wants
to replace the power supply without disturbing the server's operation,
to re-establish the power redundancy. What action may need to be
performed before the failed power supply can be removed?
(0/1) Points
Remove the disk closest to the power supply.
Move the cable management arm (*)
Power off the server
Slide the server out of the rack
Incorrect. Refer to the X64 Server Locating and Interpreting Service Procedures training
for more information.
41. A customer called the service center and reported an OS error
message that indicates that power supply 0 of their X4240 server has
failed and is offline. The X4240 is still running but the customer wants
to replace the power supply without disturbing the server's operation,
to re-establish the power redundancy. Select the one most appropriate
action plan based on the customer’s information and the solution to
their problem.
(1/1) Points
Sent an Oracle field person out to the customer site to perform the
power supply replacement.
Provided the customer with the location of the procedure to use to
perform the replacement along with the part number of a replacement
power supply.
Verified that a power supply hot swap replacement can be performed
on the customer's X4240 server then sent an Oracle field person to
perform the replacement. (*)
Verified that a power supply hot swap replacement can be performed
on the customer's X4240 server, then sent the customer the
documents that contain the power supply replacement procedure.
Correct

42. A customer called the service center with a question on a server's

network management port. The customer is trying to configure his
network management port on his X4540 server so that he can access
it from his management network. He is not familiar with the network
management facility and commands he needs to perform. Which
document contains the procedures to perform this task?
(1/1) Points
Programming manual
OS Installation manual
Service and HW Installation manual (*)
FABs and Alerts
Correct

43. A customer called the service center with a question on a server's

network management port. The customer is trying to configure his
network management port on his X4540 server so that he can access
it from his management network. He is not familiar with the network
management facility and commands he needs to perform. Select the
one most appropriate action plan based on the customer’s information
and the solution to their problem.
(1/1) Points
Collected and reported the customer's network parameters and passed
this call to the back-line engineers.
Informed the customer that he should use service and installation
manual to locate the procedure on configuring the network port.
Informed the customer that he should use service and installation
manual for the network configuration procedures and pointed out that
he should access the serial port to configure the network port. (*)
Sent an Oracle field person out to the customer site to perform the
configuration of the network management port.
Correct

44. A customer called the service center and reported an OS error

message that indicates that power supply 0 of their X4240 server has
failed and is offline. The X4240 is still running but the customer wants
to replace the power supply without disturbing the server's operation,
to re-establish the power redundancy. Select the problem statement
that characterizes the customer's problem.
(1/1) Points
Customer needs assistance installing a new power supply.
Customer needs an Oracle field person to replace the X4240 server
power supply without disturbing the server operation.
Customer needs assistance in determining the procedure to replace
power supply 0 on the X4240 server using a hot swap action. (*)
Customer needs an Oracle field person to replace the failed power
supply.
Correct

45. Which ILOM command or navigation path can display the current
state of the system indicators on a server or server blade?
(1/1) Points
cd /BRD/indicator ; show
System Indicators --> Indicators
System Monitoring --> Indicators (*)
cd /SYS/indicator ; display
Correct
46. A customer called the service center with a question on IPMI. The
customer uses IPMI to monitor the state of the servers at their site
and wants to know if their new Server X3-2L (X4270 M3 server)
supports IPMI, if there is any Oracle documentation that covers IPMI,
and where they can get software to access IPMI's user interface from
their new server's OS. What is the latest version of IPMI that is
supported on the X4270 M3 server?
(0/3) Points
2 (*)
2.5
1.5
1
Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures
training for more information.

47. A customer calls the service center with a fan failure message that
involves fan sensor fb1.fm2.f0.speed on a X4440 server. The customer
wants to know what she should do at this point because the system is
up and running. Select the problem statement that characterizes the
customer's problem.
(1/1) Points
The customer needs assistance in ordering a fan module replacement.

The customer needs assistance in determining the nature of the fan

failure message and course of action to take. (*)
The customer needs assistance in determining the nature of the fan
failure message and how to order a replacement.
The customer needs assistance in determining the nature of the fan
failure message.
Correct

48. A customer called the service center with a question on IPMI. The
customer uses IPMI to monitor the state of the servers at their site
and wants to know if their new Server X3-2L (X4270 M3 server)
supports IPMI, if there is any Oracle documentation that covers IPMI,
and where they can get software to access IPMI's user interface from
their new server's OS. Which document does NOT contain IPMI
command information?
(0/2) Points
Installation Manual
OS Installation guides (*)
Service Manual
ILOM manuals
Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures
training for more information.

49. A customer called the service center with a critical problem. He

has an X4250 server that has been crashing intermittently after an
Oracle technician upgraded the CPUs from X6394As to X6398As. He is
calling Oracle to reverse the upgrade. What two pieces of information
should you ask the customer to send to you to help you diagnose the
problem?
(0/1) Points
crash dump (*)
system serial number
Explorer script output (*)
Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures
training for more information.

50. Which are diagnostic supports a manual mode that allows the user
to run individual tests as well as test suites?
(1/1) Points
U-Boot
Pc-Check (*)
POST
Oracle VTS
Correct
51. A customer calls the service center with a suspected host memory
error and wants to know what diagnostics are available to diagnose
the problem on a Sun Server X3-2 (X4170 M3 server). Which utility
does NOT support host memory tests?
(1/1) Points
POST
U-Boot (*)
Pc-Check
Oracle VTS
Correct
52. A customer called the support center with a supposed disk
problem. He wants to know which diagnostics are available to test a
disk on a X2270 server. Which diagnostic should you recommend that
the customer use to exercise the Sun Fire X2270 internal disks from
the operating system?
(1/1) Points
Oracle Validation Test Suite (Oracle VTS) previously Sun VTS (*)
Pc-Check
U-Boot
POST
Correct

53. A customer called the support center with a supposed disk

problem. He wants to know which diagnostics are available to test a
disk on a X2270 server. Select the action plan that lists the steps
taken to solve the customer's problem.
(1/1) Points
Suggested to the customer that he run spdiags to test the X2270
disks.
Told the customer that the diagnostics manual should list what
diagnostics to use. Also told the customer that the Oracle VTS tests
would be a good start. (*)
Emailed the customer the documentation link
(http://www.oracle.com/technetwork/indexes/documentation/index.ht
ml ) to the diagnostics guide.
Collected the customer's information, recorded it, and passed the call
to the backline engineers.
Correct

54. A customer called the service center with a question on IPMI. The
customer uses IPMI to monitor the state of the servers at their site
and wants to know if their new Server X3-2L (X4270 M3 server)
supports IPMI, if there is any Oracle documentation that covers IPMI,
and where they can get software to access IPMI's user interface from
their new server's OS. Where can the customer download the IPMItool
that has the latest Oracle compatible updates?
(0/4) Points
http://www.oracle.com/technetwork/indexes/downloads/index.html (*
)
http://www.sunsolve.central.sun.com
http://www.ipmi.com
http://www.ipmitool.sourceforge.net
Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures
training for more information.

55. A customer called the service center with a critical problem. He

has a X4250 server has been crashing intermittently after Sun
upgraded his CPUs from a X6394A to a X6398A . He is calling Sun to
reverse the upgrade. Select the action plan that lists the steps taken
to solve the customer's problem.
(1/1) Points
Referred the customer to the MOS knowledge repository. (*)
Dispatched a field engineer to diagnose the customer's CPU problem.

Reviewed the FABs and Alerts and found no related issues. Had the
customer run some Oracle VTS CPU diagnostics to isolate the problem.

Reviewed the FABs and Alerts and found no related issues. Dispatched
a field engineer to reverse the CPU upgrade back to the X6394A.
Correct
56. A customer calls the service center with a suspected host memory
error and wants to know what diagnostics are available to diagnose
the problem on a Sun Server X3-2 (X4170 M3 server). On the Sun
Server X3-2 (M3 server) are there DIMM fault LEDs and how are they
viewed?
(1/1) Points
Yes, you press the "Fault Remind" button to make the DIMM fault LED
illuminate. (*)
No, you need to perform advanced diagnostics tests to isolate a DIMM
error.
No, you need to use logs and test results to isolate a DIMM error.
Yes, the DIMM fault LED flashes when the fault occurs.
Correct

57. A customer called the service center with a question on IPMI. The
customer uses IPMI to monitor the state of the servers at their site
and wants to know if their new Server X3-2L (X4270 M3 server)
supports IPMI, if there is any Oracle documentation that covers IPMI,
and where they can get software to access IPMI's user interface from
their new server's OS. Select the one most appropriate action plan
based on the customer’s information and the solution to their problem.
(0/7) Points
Confirmed that the server supports IPMI and assisted the customer in
configuring IPMItool on their server.
Sent the customer the ILOM documentation that contains all they
needed to know about Oracle's implementation of IPMI.
Confirmed that the server supports IPMI, provided the customer with
the web site to the IPMItool, and assisted the customer in configuring
and accessing the user interface.
Confirmed that the server supports IPMI, provided the customer with
the web site to the IPMItool, and directed the customer to the ILOM
document that has content on Oracle's implementation of IPMI. (*)
Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures
training for more information.

58. Which diagnostic tests the SP hardware during SP initialization?

(1/1) Points
POST
Oracle VTS
Pc-Check
U-Boot (*)
Correct

59. A customer called the support center with a supposed disk

problem. He wants to know which diagnostics are available to test a
disk on a X2270 server. Which diagnostic tests the Sun Fire X2270 OS
hardware just prior to the OS boot?
(1/1) Points
Oracle Validation Test Suite (Oracle VTS) previously Sun VTS
POST (*)
U-Boot
Pc-Check
Correct

60. A customer calls the service center with a suspected host memory
error and wants to know what diagnostics are available to diagnose
the problem on Sun Server X3-2 (X4170 M3 server). Select the most
appropriate action plan based on the customer’s information and the
solution to their problem.
(1/1) Points
Provided the customer with the links to the diagnostic documentation
that explains their function, use, and that corresponds to the X4170
M3 server.
Logged into the customer's X4170 M3 server, ran memory diagnostics,
and isolated the problem down to a single DIMM.
Provided the customer with the names of the memory diagnostics
along with the links to the diagnostic documentation that explains their
function and use, (*)
Sent an Oracle field technician out to the customer's site to diagnose
the memory problem.
Correct