CONTENTS

Page 2 Purpose

LFD TESTING IN Page 3 Product

Page 4 Testing regimes and channels

WORKPLACES: Page 5 Existing customers

QUICK START GUIDE Page 6

Page 7 – 28
Mobilisation journey

Key decisions and actions

per stage of mobilisation journey

Page 29 – 30 Points of contact for support

Key decisions and actions to implement testing quickly

For new and existing customers KEY

ATS Asymptomatic Test Site

6th April 2021
COLLECT
Workplace Collect

Applicable to testing regime

Not applicable to testing regime

1
Identifying asymptomatic cases is key to breaking chains of infection

1 Identify asymptomatic cases

Around 1 in 3 people have coronavirus without
displaying symptoms.
Purpose Workplace testing helps to break chains of
transmission
We are expanding
asymptomatic testing in
private sector 2 Increase safety and confidence
workplaces across the
UK*
LFDs build staff confidence and
make workplaces safer
It is recommended that
staff test twice a week

Tests are free of charge

until at least
3 Reduce workforce disruption
Pilots have proven asymptomatic
30 June 2021 workplace testing to be effective at
Regular testing reduces disruption and
workforce unavailability reducing transmission

* Currently only available for select sectors in Northern Ireland and Scotland 2
 Validated Lateral Flow Antigen tests (LFD) are free until end of June

What will I receive? LFDs have an overall sensitivity of 76.8%

for all PCR-positive individuals, but over
95% 95% when at their most infectious. They
4 1 Swab

Accuracy
are also effective for all major Variants of
Test kit composition

Concern.
2 Extraction vial
3
1 3 Extraction solution 99.68% of LFDs have high ‘specificity’
3 in which means only a very small number who
do not have coronavirus will receive a false
2
4 Lateral flow device
1,000 positive result. That’s about 3 in 1,000
tests.

LFDs and self-test LFDs contain the same components but differ in
terms of size, format, and kit content

Frequency
✓ Fast result (20-30 minutes)
2x
Benefits

We recommend testing your workforce

Key

✓ Outside of a formal laboratory setting 2x per week

✓ Well-suited for frequent testing of large numbers of per week
asymptomatic people

3
National Workplace Testing offers LFDs for two employer-led regimes
Options for testing Testing regime
staff with no
symptoms:
TEST ON-SITE COLLECT KIT TO TAKE HOME DELIVER TO HOME

WORKPLACE WORKPLACE
ASYMPTOMATIC TESTING SITE (ATS) COLLECT

• Higher accuracy • ≥10 staff*, England only

• Higher participation, embeds behaviour change • Lower cost
EMPLOYER-
• Ensures results are logged • Less space and storage needed
LED • Contact tracing starts immediately • Self-isolation at home starts immediately
Channel

• Can assist/support staff • No loss of working time and suits all shift
• Tends to suit larger organisations patterns
• Different eligibility in Wales, Scotland, NI**

COMMUNITY COMMUNITY + PHARMACY HOME ORDERING

COMMUNITY- RAPID TESTING SITE COLLECT SERVICE
LED
Find a local service • ≤50 staff* • England only • England only
here: link • Best channel for companies <10 staff • Best channel for companies <10 staff

*Includes: permanent or fixed term staff, casual workers, employment agency staff, contractors and sub-contractors, volunteers, consultants (e.g. self-employed individuals), apprentices or
trainees, and visitors to the workplace (for the purposes of work only, e.g. not customers to a retail store)
**Refer to information on Register to order free rapid lateral flow coronavirus tests for your staff - GOV.UK (www.gov.uk) 4
Existing ATS customers only*:
Four steps to add Workplace Collect and order self-test kits ATS COLLECT

Attend webinar • Each testing regime and channel has associated advantages and disadvantages
“Q&A” as needed • Ask questions to clarify which testing regime(s) are suitable for your workplaces and staff

B
Read the new • 6th April the SOP and Guidebook for Workplace Collect will be uploaded to the DHSC Egress Cloud for you to download and read
Workplace Collect SOP
and Guidebook here • Adherence to the SOP is mandatory, please note that in particular results logging is different for ATS vs. Workplace Collect

C
Check the new clauses • 6th April the Terms will be updated and all existing customers will be notified. No action needs to be taken if you agree to accept
added to the • If you do not accept the new clauses for Workplace Collect please do not place an order for self-test LFD kits
Legal Agreement • To minimise wastage, if you want to switch to Workplace Collect please first use up all stock of assisted LFD kits at your on-site ATS

Place your order for • If you already have a UON, log into the Test Kit Ordering Portal on 6 th April and the new self-test kit is available to order
self-test kits from • If you do not have a UON, you need to submit the Onboarding form first so that DHSC can generate the UON. This form will go live
6th April on Egress on 6th April

*Means: successfully logged into Egress, accepted the Legal Agreement, and submitted the Onboarding form (previously called Order Details form) 5
New customers: this pack supports key decisions and
actions to implement testing quickly ATS COLLECT

1 8 9
Your Request access and
ATS only:
Order test kits via the Build site and set it up;
mobilisation log into DHSC Egress
Test Kit Ordering Portal register sites on Log
Cloud
journey Results service

2 7 10

Attend webinar Procure materials for ATS only:

“Introduction to LFD the testing site or
Testing” collection point Recruit site operatives

3 6 11
Attend webinar “Q&A” ATS only:
Engage staff and
as often as needed for
choose suitable Access online training
support during
testing regime(s) and train operatives
mobilisation

4 5 12

Accept Submit Onboarding

Start testing and
standard legal Terms Form to generate your
plan scale up
on DHSC Egress Cloud UON

6
1. Request access and log into DHSC Egress Cloud ATS COLLECT

1a. Familiarise yourself with the Egress zones and folder structure

Documentation zone Forms

Read Me First End-to-end Materials Legal Test Kit Ordering Query Form
(this document) guidance for use agreement Portal guidance

Lessons
FAQs ATS + Workplace Workplace Legal terms Guidance doc Learned
Collect SOP ATS
Collect
ATS + Workplace
Comms Pack Comms Pack Collect SOP Feedback
Form
Workplace
ATS Signage for Posters + Basis of the
Collect Testing Site Leaflets for Staff Agreement
ATS Workplace Collect
Incident Log for
Guidebook Guidebook Test Kit Log
MHRA
Gives access to the
Bill of Materials
Ordering Portal
Workforce
Calculator

Readiness Organisation Private Sector

Checklists declaration zone order zone
Gives
access to the
FAQs Order Zone
Legal Agreement Onboarding Form
Form 7
1. Request access and log into DHSC Egress Cloud ATS COLLECT

1b. Read the most important documents 1c. Refer to additional materials when needed

Read me first SOP Guidebooks x2 Comms pack & FAQs

This document Explains the clinical procedure and Detailed guidance on how to test, in Helpful messages and materials:
protocol required for safe and accordance with SOP. For Project FAQs, engagement products, tech
effective testing. Give to SRO, Manager / Site Managers explainers etc. For HR/Comms Lead
Counsel, and HSE/Medical Lead

Legal agreement Onboarding form Online training Data privacy notice

Legal agreement with DHSC.
Available on Egress. For SRO,
Counsel, and Signatory to “click to
accept”
Sets up access to self-service Test Kit Self-service training and assessment Explains what personal data is
Ordering Portal. SRO/Project for Site Operatives (link here). collected and how it is used for
Manager to prepare information Deployed by Project Manager/Trainer mobilising National Workplace Testing
8
2. Attend webinar “Introduction to LFD Testing” ATS COLLECT

2. Attend the “Introduction to LFD Testing” webinar

Upcoming Webinars
Tuesday 13th April 14:00 – 14:50 Click here to join the meeting

Thursday 15th April 14:00 – 14:50 Click here to join the meeting

Tuesday 20th April 14:00 – 14:50 Click here to join the meeting

Thursday 22nd April 14:00 – 14:50 Click here to join the meeting

Tuesday 27th April 14:00 – 14:50 Click here to join the meeting

Thursday 29th April 14:00 – 14:50 Click here to join the meeting

In this webinar you will find:

• Introduction to workplace testing regimes: ATS and Workplace Collect
• Overview of what you will receive in your test kits, and the accuracy and benefits of these tests
• High-level overview of the ATS and Workplace Collect process
• ATS & Workplace Collect site set-up criteria and recommended materials
• Overview of documentation and training available to support you
• Overview of Terms & Conditions
• High-level mobilisation journey
• Opportunity to ask questions
9
3. Engage staff and choose suitable testing regime ATS COLLECT

3a. Read DHSC’s guidance for employers:

● Workplace testing is the recommended route for everyone who must leave home to work, as it is the most
convenient route for many. However, we know that offering workplace testing may not be possible for all employers. All local
authorities also offer community testing from local test sites.

● Rapid testing only takes 30 minutes, twice a week, and offering testing in the workplace could be more convenient for
many than attending a community testing site, which will encourage more workers to get tested, and can be a significant
benefit to staff, supporting them to protect their families and communities.

● Establishing a testing site in your workplace has been found to be the most efficient and effective way to offer twice
weekly rapid testing to all your workers, however this isn’t always practical – most often because of a lack of space, or
having multiple sites with small numbers of workers.

● Based on feedback from employers, business groups and other government departments, from early April, through
Workplace Collect, employers with 10 or more workers will be able to order tests for their workers to collect from their
workplace and complete at home.

10
3. Engage staff and choose suitable testing regime ATS COLLECT

3b. Assess whether the ATS process would suit your organisation

There are over 450 UKAS accredited providers who can provide ATS
OUTSOURCE assistance or offer an end-to-end service.
TESTING SERVICE
Tests will be available from the government if you choose to use an external
provider. Please see the list of approved providers here: Link

ENGAGE ORDER TEST KITS & CONDUCT TEST SAMPLE RESULT NOTIFICATION
EMPLOYEES PREPARE FOR TESTING TESTING ON-SITE ANALYSIS & FOLLOW UP

• Inform your staff
• Share related materials
• Explain testing process
• Gain consent for testing
SET UP TESTING • Submit details to access the • Samples are processed by trained
SITE & TRAIN Test Kit Ordering Portal operatives and analysed on-site in the
STAFF • Order assisted LFDs allocated area
• Organise your staff • Results are determined the same day

• Staff receive their results to the contact

• Identify the space for your testing • Staff register their barcode details provided when they register
site and set up, according to SOP • Trained operatives supervise • Operatives provide support to those that test
• Fill testing site operative roles staff who swab themselves positive and Trace begins immediately

11
Please note: assisted LFD kits are for testing under supervision of trained operatives and are not licenced for home testing
3. Engage staff and choose suitable testing regime ATS COLLECT

3c. Assess if your workplace has a space suitable for a Testing Site (ATS)

Floor: hard,
non-porous

Flat surface
Waste for testing
disposal on (e.g.,
table)
To create an Example ATS
ATS you will
need an
appropriate
environment Hard Floors, flat surface, cleaning
at 15-30 °C
equipment, social distancing, waiting
Tape for area & helpful posters
PPE &
social
cleaning
distancing
equipment
markings

Electronic
device +
WIFI /
Mobile Data

12
3. Engage staff and choose suitable testing regime ATS COLLECT

3d. Assess whether the Workplace Collect process would suit your organisation

ENGAGE ORDER TEST KITS & CREATE TEST AT HOME RESULT

EMPLOYEES PREPARE FOR TESTING COLLECTION POINT NOTIFICATION

• Submit details to access the Test 1. Staff member: reads the Instructions for Use,
Kit Ordering Portal prepares their test area, and checks the test kit.
• Order self-test LFDs 2. Staff member: swabs themselves, processes
• Communicate to your staff the sample, and logs the result online
(www.gov.uk/report-covid19-result).
3. Disposes of waste safely

• Inform your staff • Begin allowing collection of test kits • Consenting staff receive results to contact
• Share related materials • Record batch details against names details provided
• Explain testing process of staff members (MHRA • Positive cases can read advice on gov.uk
requirement) • Positive cases need to order a confirmatory
• Gain consent for testing
• Remind staff of the need to log their PCR online or at a nearby local test site
test results

13
Please note that self-test LFD kits are licenced for home testing and are not interchangeable with assisted LFD kits
3. Engage staff and choose suitable testing regime ATS COLLECT

3e. Assess if your workplace has a space suitable for a Collection Point

Entrance to the Collection Point (initial point of contact

between staff and the Collection Point).
FEATURES OF THIS AREA:
• One-way system for entry to the collection area
• Hand sanitiser station(s) on entry / exit
• Check-in point allowing Participants to receive their test kit
• This area should contain a socially distanced queue system to avoid congestion
• If deploying both testing regimes, the Collection Point and ATS should be two
separate areas to reduce risk of contamination

RECOMMENDED MATERIALS:
• Floor tape or queue management barriers to mark the one-way flow of staff
• Hand sanitiser stations for infection control

14
3. Engage staff and choose suitable testing regime ATS COLLECT

3f. Review advantages and limitations of ATS and Workplace Collect to understand the differences

Options for testing Employer-led testing regimes

without symptoms:
TEST ON-SITE COLLECT KIT TO TAKE HOME

WORKPLACE WORKPLACE
Name ATS COLLECTION POINT

✓ Higher accuracy
✓ Lower cost
✓ Higher participation and embeds behaviour change
✓ Less space and storage needed
Comparison

Advantages ✓ Ensures results are logged

✓ Self-isolation at home starts immediately
✓ Contact tracing starts immediately from positive LFD
✓ No loss of working time and suits all shift patterns
✓ Can assist/support staff

 Tends to suit larger organisations  Organisations need ≥10 staff* to be eligible

 Unsuitable for remote / mobile workers unless they
regularly visit a workplace with an ATS
Limitations  Requires allocated space in the workplace
 Requires trained operatives to perform roles described in
the ATS SOP
 Must record batch numbers against names of workers and
accept the role of Data Processor
 Lower accuracy, higher false negative rate
 Contact tracing starts from positive confirmatory PCR

Note: if neither option is suitable then organisations can also consider Community Testing or private testing 15
 3. Engage staff and choose suitable testing regime ATS COLLECT

3g.
Use the worksheet below to assess which testing regime(s) may be most suitable for your organisation.
In order to use a particular testing regime, your organisation must tick all of the ‘must-have’ boxes.

Employer-led testing regimes

TEST ON-SITE COLLECT KIT TO TAKE HOME

Name WORKPLACE ATS WORKPLACE COLLECT

My organisation: My organisation:
❑ Accepts legal responsibility to implement the ATS SOP ❑ Has 10 staff* or more
Must-haves ❑ Has a suitable space and storage on-site ❑ Lacks physical space in the workplace to set up a test site
Assessment

All boxes must be

❑ Is able to provide or procure operatives to supervise ❑ Workplace locations are located in England
ticked
swabbing and log results ❑ Accepts legal responsibility to implement batch traceability
❑ Is content that staff will log results online reliably unsupervised
In my organisation: In my organisation:
Nice-to-haves
❑ Staff require specific language assistance or support ❑ Staff have irregular shifts or want to create their own testing
More ticks indicate routine
that this option may ❑ The business needs to receive test results directly
❑ Staff are able to report their results online
offer more benefits ❑ Concern that home testing would be inaccurate or infrequent
to your organisation ❑ Workplaces are in rural locations
❑ Staff work night shifts

*Includes: permanent or fixed term staff, casual workers, employment agency staff, contractors and sub-contractors, volunteers, consultants (e.g. self-employed individuals), apprentices or 16
trainees, and visitors to the workplace (for the purposes of work only, e.g. not customers to a retail store)
4. Accept standard legal terms on DHSC Egress Cloud ATS COLLECT

4a. Ensure your organisation accepts these core assumptions:

1. Testing will not remove requirements to follow all national government guidance on COVID-safe workplaces,
such as social distancing
Policy 2. Those who test positive, and their close contacts, will need to self isolate as per government guidelines, and seek a
confirmatory PCR to confirm results
3. NHS Test and Trace will fund and supply the tests, subject to contractual agreement, for a limited period

3. DHSC ships to one address and organisations are responsible for onward distribution to sites
4. Staff will be tested under a schedule to be defined by the employer. Testing will not be compulsory
Operations 5. Collect only: Employer is required to encourage staff to log the results of tests taken at home
6. ATS only: Tests must be supervised by employer staff who will be given suitable training via an online platform

7. Collect only: To meet MHRA licencing regulations, only validated self-test LFD kits can be used and the batch number must be
recorded against names of staff members
Legal 8. ATS only: The organisation will construct and set up testing environments in accordance with SOP guidelines (including
storage areas for tests) for sample collection, analysis, disposal and reporting

9. Test results will be shared with NPEx (National Pathology Exchange) prior to anonymised onward distribution to
Outcomes Public Health England
10. Under current legislation, employers do not receive results directly

Note: subject to change, Terms and Conditions apply and the Legal Declaration must be accepted prior to receiving test kits 17
4. Accept standard legal terms on DHSC Egress Cloud ATS COLLECT

4b. Complete the Legal Agreement Form (Terms) document and click “Accept”

To sign the Legal Agreement Form, you will need:

• Your name
• The name of your company
• Your company registration number
• An email address
• The company registered address

Once you have signed the Legal Agreement form you

will receive an automatic email giving the same
individual access to the Onboarding Form.
Legal agreement with clauses for Confirmation email giving access
If a different colleague needs to access the Onboarding ATS and Workplace Collect to Onboarding Form
Form, please contact P-and-Psector@dhsc.gov.uk giving
written permission and copying the other colleague

18
5. Submit Onboarding Form to generate your UON ATS COLLECT

Complete the Onboarding Form* once for your organisation. DHSC uses the submission to generate the
5.
Unique Organisation Number and set up your account for the Test Kit Ordering Portal

To complete the Onboarding Form, you will need:

• Organisation name
• Registered company address
• Company Registration number
• Maximum number of staff you could test assuming all staff are offered and
Onboarding Form on DHSC Egress Cloud
take up testing
• Total number of workplaces
• Postcodes of all testing sites / collection sites you plan to set up
• Testing population breakdown by Standard Occupation Classification code
• Contact information for Senior Responsible Officer
• Shipment location details and dates / times for delivery

When you successfully submit the form, you will receive an automatic
confirmation email titled “Submission Confirmation for Order Request Form”.

Within 5 working days you will receive another automatic email titled
“COVID-19: your new Unique Organisation Number (UON)”, which Confirmation email after submitting Email providing UON
contains the UON needed to place orders in the Test Kit Ordering Portal. Onboarding Form

*Previously known as the Order Details form (before 6th April 2021) 19
6. Attend webinar “Q&A” as often as needed for support ATS COLLECT

6. Attend the “Q&A” webinar to ask DHSC representatives operational or policy questions

Upcoming Q&A webinars

Tuesday 6th April – Friday 9th April (daily), 14:00 – 14:45, Click here to join the meeting

Mondays, Wednesdays and Fridays from 12-30th April, 14:00 – 14:45, Click here to join the meeting

Does the confirmatory

How many PCR test result
kits are we override the LFT home
issuing to test result? If so, why?
staff?
When does the 10 day
isolation date start if I have used a
someone has positive nasal spray and/or
LFT and PCR? eye drops, should I
wait to perform the
test?

For answers to the above commonly asked questions (and more) please refer to the FAQs 20
7. Procure materials for the ATS ATS COLLECT

7a.
Calculate the number of testing stations you need, typically one station can process six to ten subjects
per hour. Procure materials and set up the ATS in the workplace

Layout:
• Diagrams and dimensions can be found in the ATS Guidebook
here (Section 3. Setting Up a Test Site)
• Open plan test sites and ATS’s with privacy booths have been
piloted in real world workplaces with 25 to 5000 subjects

Areas needed:
Privacy booth ATS
• Subject arrival area: entrance to test site (indoors or outdoors)
• Testing stations: dedicated zone for Subject to collect their swab
sample
• Processing & results area: zone where Subject samples are
received and analysed, where each device is developed until a
result is available

Information / marketing materials: Open plan ATS

• Signage and informative materials can be downloaded here
ATS Bill of Materials
Recommended materials:
• The full Bill of Materials for ATS can be found here

Note: When you accept the Legal Agreement, you agree to comply with the SOP 21
7. Procure materials for the collection point ATS COLLECT

7b. Procure materials and set up the collection point in the workplace

Recommended materials:
• Floor tape or queue management barriers
• Hand sanitiser stations
• Table to place the test kits
• Cleaning materials to wipe table

Areas needed:
• Subject arrival area: entrance to the Collection Point (initial point of
contact between Subjects and the Collection Point)
• Collection point: area where test kit is handed over to the subject
• Subject exit area: the exit of the collection point

Information / marketing materials:

• Signage and informative materials can be downloaded here

For more information on setting up your collection point please refer Collection Point
to the Workplace Collect Guidebook. (Section 3. Collection Point)
found here

Note: When you accept the Legal Agreement, you agree to comply with the SOP 22
8. Order test kits via the Test Kit Ordering Portal ATS COLLECT

8. Once you receive your UON* via email, place your order in the Test Kit Ordering Portal

To order your test kits, follow these steps:

1. Access the portal here
2. Enter your UON to gain access
3. You will not be able to place an order if you have placed
one in the previous 3-4 weeks
4. Check your organisation’s address
5. Specify the number of staff** to be tested, and specify that
the number of non-staff is 0
6. Enter contact details of your SRO (Senior Responsible
Owner) and up to one other person who needs to receive Landing page
the Delivery date notification email

Enter number of staff

For a more detailed walk-through of the Test Kit Ordering
(non-staff is always zero)
Portal please refer to the Ordering Portal Guidance.

*You receive a UON if you have accepted the Legal Agreement, submitted the Onboarding Form, and have allowed enough time to elapse for the system to generate your UON via
an automated email with the title “COVID-19: your new Unique Organisation Number (UON)”
**Staff includes: permanent and temporary staff, agency workers, contractors, freelancers, apprentices, volunteers, and visitors to the workplace 23
9. Build site, set it up, and register ATS sites
on Log Results service ATS COLLECT

9.
Your Organisation Manager will receive an email invitation to the Log Results service. Create a test site ID
for each ATS and then add the Team Leader(s) who will manage site operatives to log test results

Text message with Landing page at Test Site Results - GOV.UK

Email invitation Organisation Manager view
temporary password (log-coronavirus-test-site-results.service.gov.uk)

For a more detailed walk-through of the Log Results service please refer to the ATS Guidebook (Section 5. Digital) found here.

Note: In small organisations the same individual may be the Organisation Manager, Team Leader, and site operative logging results 24
10. Recruit site operatives ATS COLLECT

Calculate the number of site operatives needed based on throughput and opening hours. Recruit
10.
operatives to fill the roles required by the SOP. Roles may be combined where throughput is low

Roles and responsibilities:

• Team Leader*: Responsible for the overall on-site operations at the test site, including
day-to-day workforce management
• Site Operatives:
• Queue Coordinator: Ensures orderly entry of Subjects onto the testing site
• Registration Assistant: Responsible for ensuring Subjects have registered and are
eligible for testing Workforce Resource
• Test Assistant*: Provides guidance to Subjects on swabbing as requested and Requirements in ATS Guidebook
ensures cleaning of booths
• Testing Operative:
• Processing Operative*: Prepares test sample for analysis and interprets result
• Results Recorder: Collates results from Processing Operatives and uploads to digital
solution

For detailed information on operative roles and full job descriptions please refer to the
ATS Guidebook (Section 4. Workforce) found here. To help calculate the number of
operatives, download the Workforce Calculator in the same folder. Workforce Calculator

Note: In small organisations the minimum workforce is 2 people to cover the 3 roles marked with * 25
11. Access training online and train site operatives ATS COLLECT

Access online training portal here, use the following token code: 3wkcVi4UTX
11.
and complete the modules relevant to your brand of LFD

1. Set up account 2. Access training module videos

3. Complete assessment 4. Additional resources

26
12. Start testing and plan scale up ATS COLLECT

Before opening your testing site for the first

For extra assurance when operating the ATS,
time, complete the Asymptomatic Test Site
12a. 12b. complete the Asymptomatic Test Site (ATS)
(ATS) Setup Checklist to ensure readiness
Operating Checklists found here
found here

ATS setup checklist Start of day During testing End of day

27
12. Start testing and plan scale up
12c. Ensure staff are confident to test themselves
For information on the self-test process, please refer to
the Workplace Collect Guidebook (Section 1: Clinical,
Protocol and Policy) found here
Use posters & flyers in the Materials for Use folder
Instructions for Use Flyer Posters
ATS COLLECT
Remind staff to report their test results
12d.
through Self Report Portal after every test
Self Report website:
• Subjects need to use this service to
report their test results to the NHS, find
out what their results mean and get the
latest advice on what to do next
• Subjects will have to use this service
every time they complete a self-test
Reminder Poster
For a step-by-step guide self reporting
please refer to the Workplace Collect
Guidebook (Section 5: Digital) found
here
Self report website
28
Helplines for employers ATS COLLECT

ISSUE TYPE NEXT STEPS SUPPORT CONTACT DETAILS

I want to understand the purpose or requirements for • Attend the DHSC webinar series to learn more, hear from peers, and ask Introduction Webinar
national workplace testing questions Q&A Webinar

I have a legal, data privacy, or operational question • Refer to the FAQs for answers to common legal and operational questions FAQs

I have clinical questions relating to the SOP • Refer to the SOPs and Guidebooks for answers to common clinical questions Testing.Incidents.LFD@dhsc.gov.uk

I cannot attend the webinar, and I have general questions • Submit your questions on the Query form in the Forms folder on Egress Egress Query form, found here

• Please contact the dedicated mailbox, including Organisation Name, Company

I need to request access to an Egress zone for a colleague Registration Number, and UON (if you have one) P-and-Psector@dhsc.gov.uk
or I have an issue with the Test Kit Ordering Portal
• Provide screenshots if possible

• Test sites should provide as much information as possible about the issue or
I have supply or delivery issues Testing.Incidents.LFD@dhsc.gov.uk
incident, providing their site ID and any relevant details when escalating.

• Refer to the “Digital” section of the ATS Guidebook lftadminoperations@timeforstorm.com

I have issues with the LogResults service (ATS) • Read the “technical support and troubleshooting guide”
• If your issue is not resolved, contact the Log Results Support team 0203 281 6468

I need to report adverse incidents that can be resolved • Refer to the “Incident Management guide” in the Materials for Use folder on Egress Incident Reporting spreadsheet
locally Egress found here

• Go to the “Workforce” section of the ATS Guidebook testertraining@dhsc.gov.uk

I have questions about training
• Read the training FAQs in the Workforce Appendix 0161 903 1032

I have a query about site materials from the DHSC • Go to the “Testing Channel” Section covidsupplies@speedyservices.com
approved supplier (ATS) • Read the guidance, complete the provided ‘Bill of Materials’ and contact “Speedy” 01332 850 004 (Option 4)

29
Helplines for staff doing self-testing at home ATS COLLECT

12e. Ensure your staff are aware of these points of contact for support during self-test

ISSUE TYPE NEXT STEPS SUPPORT CONTACT DETAILS

• Use the Self Report Portal to report your test results to the NHS, find out what your
I don’t know where to report my results results mean and get the latest advice on what to do next Self Report Portal
• Use this service every time you complete a self-test

For further guidance on this, please refer to the

• Yes, you need to report results every time you complete a self-test, even if the
Do I have to report negative results? Self-Test Guidebook (Section 5: Digital) found
result is negative
here

• If you notice anything damaged, broken, missing or difficult to use in the kit, do not
I am a test Subject and I’d like to • England, Wales, Northern Ireland: 119 (free
use it.
report a non-clinical or any other
• If something is damaged/broken/missing, raise an issue as part of the digital from mobiles and landlines)
incident (If something is damaged,
broken or missing. Or an issue with Self
reporting journey or call contact support numbers. • Scotland: 0300 303 2713 (charged at your
• If you wish to provide feedback on this, please call the customer contact centre. standard network rate)
Reporting website)
Lines open every day, 7am to 11pm.

I am a test Subject and I’d like to report

a clinical incident which led to or might • Report the clinical incident to MHRA using the Yellow Card Scheme online
https://yellowcard.mhra.gov.uk/
lead to harm. • If the incident requires medical assistance dial 111, or if an emergency dial 999

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