NILESH. R. SALVANKAR Mobile: xxoo0ex0ex Phone (R): 0251 once # E-Mail: xxx@gmal.com ~ Banking Professional ~ ‘Banking Operations * Banking Processes » Customer Relationship Menagement PROFESSIONAL SNAPSHOT {An astute professional with 9 years in entire Banking Operations, Client Relationship Management and Team Management. Currently associated with Atias Documentary Facilitators Company Pvt. Ltd., as Officiating Team Leade ‘Adept at performing benking operations effectively & e_ficently, coordinating with various branches & managing a variety of branch banking operations. Domonetrated businest acumen in managing the operations, eflctivaly discharging the function and achieving higher rate of organic gronth. Proficient in hancling quality customer service operations, organising process strategies and building relationships with various groups. Abilities in conductina seriodcal process audits in the department as per ISO guidelines: ensuring compliance of the same. Possess strong communication, aralytical, aralysis/ mapping and regotiation skils. COMPETENCIES OVERVIEW Banking Operations Managing banking operations inclusive of implementing shot / fong term plans; managing teams with focus on excelling business targote & service dalivery metrics. Following the process/procecure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications. Implementing polcies / procedures for all round development of the bank as well as reducing overall costs to the bank through various means. Client Retationshio Management Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms with mininum TAT. Managing the overall functioning of process, identifying imorovement areas and implemerting adequate measures to maximise customer satisfaction level. Interfacing with cients for understanding their requirements and cultivating relations with them for customer retention & securing repeat business. Team Management Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of Idividval & group targets. Creating and sustaining @ dynamic environment that fosters development opportunities and motivates high performance amongst team members. ORGANISATIONAL SCAN ‘Since Nov'04 with Atlas Documentary Facilitators Company Pvt. Ltd., Mumbai as Officiating Team Leader ‘Sister Concern of HOFC Bani ‘Sianificant Accomplishments: U1 Holds the distinction of controlling courter activity for smooth processing of cheques deposited at counter; gave quick liquidity to customers. ‘Apr'03-Oc'03 with 5.N. Karani & Co., Mumbai as Audit Assistant Significant Accomplishments: Accountable for developina & implementing new package for payroll process as it wes maintained in MS Excel O Redesigned shit timings of staf for proper control of overtime. Decoi-Nar'03 with The R.S. Co-operative Bank Ltd., Mumbai as Officer ‘Slanificant Accomplishments: OSuccesstuly developed the process of seling all products at any counter other than cash counter for customer flexblity ~ One Point Contact Q Streamined process of salary uplozds in systems and loan disbursement. PREVIOUS ASSIGNMENTS May01-Aug’0t with HSBC, Mumbai as Banking Assistance NNov'00-Feb‘01: Deutsche Bank, Mumbai as Banking Assistance 34'00-Nov'00; Premier Enterrise, Mumrbal as Office Assistance ‘Aug’99-2uv00; BSEL information System Li, Mumba es Net Merketing Personel ACADEMIC CREDENTIALS. 1999 Bachelors in Commerce from Adarsh Cotege, University of Mumbai Others: Quality and six Sigma for Besinners and 5S - Part ef Six Sigma from Buoreau Veritas for conducting ISO Audit at branch lave. IT SKILLS: Conversant with MS Office, Open Office, Lotus Notes, Applications such as Finware, Cash-In & Flexcube and Internet Applications, PERSONAL DOSSIER Date of Birth 20" dune, 1978 Residential Address -4/13, Anand Nagar, Manpada Road, Oombivall (E)-421201 LUnguietic Abiltioe Englich, Hindi & Marathi & Konkani