FEATURE SCOPE DESCRIPTION | PUBLIC

SAP Multiresource Scheduling, Option for SAP S/4HANA

2020-05-18

Feature Scope Description for SAP Multiresource

Scheduling, Option for SAP S/4HANA
Release 1.0, Support Package 6
© 2020 SAP SE or an SAP affiliate company. All rights reserved.

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Content

1 About This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

1.1 Document History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 About SAP Multiresource Scheduling, Option for SAP S/4HANA. . . . . . . . . . . . . . . . . . . . . . . . 5

3 Product Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

4 Key Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
2 PUBLIC Content
1 About This Document

This feature scope description shows you which features are provided with SAP Multiresource Scheduling,
option for SAP S/4HANA. In addition, this feature scope description defines the product documentation for
SAP Multiresource Scheduling, option for SAP S/4HANA.

Related Information

Document History [page 3]

Product Documentation [page 6]
Key Features [page 7]

1.1 Document History

See what changes have been made to this document since it was first released.

 Note

The latest version of this document is available on SAP Help Portal at http://help.sap.com/mrs_s4hana.

Date Change More Information

May 18, 2020 The following names were updated: Key Features [page 7]

SAP Hybris Cloud for Customer is now

SAP Cloud for Customer

SAP Hybris Cloud for Service is now

SAP Service Cloud

January 21, 2019 No new features, but updated docu­
ment structure (including some more
background information and this docu­
ment history)
In addition to this document history,
the following topics were added:
● About This Document [page 3]
● About SAP Multiresource Schedul­
ing, Option for SAP S/4HANA
[page 5]
● Product Documentation [page
6]

Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
About This Document PUBLIC 3
Date Change More Information

March 31, 2017 Release of Feature Package 2: Key Features [page 7]

● New feature added: Integration

with SAP Portfolio and Project
Management for SAP S/4HANA

November 11, 2016 Release of Feature Package 1: Key Features [page 7]

● New feature added: Integration

with SAP Hybris Cloud for Cus­
tomer

July 29, 2016 Initial version of this document

Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
4 PUBLIC About This Document
2 About SAP Multiresource Scheduling,
Option for SAP S/4HANA

SAP Multiresource Scheduling, option for SAP S/4HANA helps you schedule the right people for the right
place, time, and purpose. Integrating SAP Multiresource Scheduling with core capabilities of the SAP S/4HANA
suite allows you to streamline the resource allocation process in various industries.

SAP Multiresource Scheduling, option for SAP S/4HANA supports the short-term and long-term planning of
projects, installations, and service activities. You can allocate various types of resources, such as employees,
materials, and tools, to demands from various industries.

 Note

Please note that the specific usage rights for SAP S/4HANA Compatibility Packs are set forth in the
Software Use Rights Document.

 Note

SAP S/4HANA is a prerequisite for using SAP Multiresource Scheduling, option for SAP S/4HANA. SAP S/
4HANA requires separate licenses.

Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
About SAP Multiresource Scheduling, Option for SAP S/4HANA PUBLIC 5
3 Product Documentation

The product documentation describes the feature scope and provides you with information about how to
install, implement, and run SAP Multiresource Scheduling, option for SAP S/4HANA.

The following product documentation is available for SAP Multiresource Scheduling, option for SAP S/4HANA.
You can find all documentation deliverables on SAP Help Portal at http://help.sap.com/mrs_s4hana.

● This feature scope description

● Information about installation
Information about how to install the add-on
● Information about system conversion
Information about how to convert from the existing SAP Multiresource Scheduling add-on to SAP
Multiresource Scheduling, option for SAP S/4HANA
● Information about upgrade
Information about how to upgrade from a lower release of SAP Multiresource Scheduling, option for SAP
S/4HANA to a higher release
● Information about security
Security information for the add-on, including information on data protection and privacy
● Information about operations
Information about how to operate the add-on

 Note

The term “country” or “region” is used for convenience only and does not necessarily infer the existence of
a nation state.

Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
6 PUBLIC Product Documentation
4 Key Features
This section describes the key features that are available for SAP Multiresource Scheduling, option for SAP S/
4HANA.
Key Feature
Integration with SAP S/4HANA HR
Integration with SAP S/4HANA
Business Partner
Integration with SAP S/4HANA en­
terprise asset management
Integration with SAP CRM
Integration with SAP Portfolio and
Project Management for SAP S/
4HANA
Integration with SAP Cloud for Cus­
tomer
Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
Key Features
Use
You can use this feature to set up the use of HR persons in SAP Multiresource Sched­
uling. You can transfer HR persons and all relevant data from SAP S/4HANA HR to
SAP Multiresource Scheduling, where you can assign them as resources to demands.
You can also create and change certain resource-related data in SAP Multiresource
Scheduling. Changes to resource data (for example, changes to the resource availa­
bility) are transferred back to SAP S/4HANA HR.
You can use this feature to set up the use of business partners in SAP Multiresource
Scheduling. You can transfer business partners and all relevant data to SAP Multire­
source Scheduling, where you can assign them as resources to demands. You can
also create and change resource-related data, such as resource availability.
You can use this integration scenario to plan resources for orders from Plant Mainte­
nance (PM) and Customer Service (CS) and for networks from Project System (PS).
You can also perform capacity planning (such as capacity leveling) for these types of
demand in SAP Multiresource Scheduling.
You can use this integration scenario to plan resources for service orders from SAP
CRM. In this scenario, you can also use the appointment booking function to sched­
ule appointments for SAP CRM service orders.
You can use this integration scenario to plan resources for project roles from SAP
Portfolio and Project Management for SAP S/4HANA.
You can use this integration scenario to plan resources for work tickets from SAP
Service Cloud. SAP Service Cloud comprises the service features offered by SAP
Cloud for Customer. In this scenario, you can also use appointment booking to
schedule appointments for work ticket service items.
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Key Feature Use

Scheduler Workplace (SAP GUI) The Scheduler Workplace provides easy access to all planning-relevant resource and
demand data. The resource planning layout of the Scheduler Workplace includes the
following areas:

● Resource Gantt chart showing the current planning situation, including resource
assignments and time allocations
● Demand worklists showing the demands for which you, as the resource planner,
are responsible
● Alert Monitor showing information, warning, and error messages that arise due
to the current planning situation

The demand planning layout of the Scheduler Workplace includes the following
areas:

● Demand Gantt chart showing the demands for which you, as the resource plan­
ner, are responsible
● Capacity View
● Dispatching View

You can customize the layout of the Scheduler Workplace according to your require­
ments. For example, you can hide areas and functions that are not relevant for you.

Web-based planning board As an alternative to the Scheduler Workplace (SAP GUI), you can use the Web-based
planning board for resource and demand planning. The following standard views are
available:

● Resource view, including a resource Gantt chart and screen areas for a demand
list and alerts
● Demand view, including a demand Gantt chart and screen areas for a demand
list and alerts
● List view for table-based resource planning, including screen areas for resour­
ces, assignments, demands, and alerts
● Staffing view for a table-based staffing overview and table-based resource plan­
ning

You can configure these views according to your requirements. For example, you can
hide areas and functions that are not relevant for you.

Finding suitable resources and de­ You have various options to search for employees with specific qualifications. You can
mands search for suitable employees for a specific demand, or you can search for employ­
ees with a specific set of qualifications without any reference to a demand. You can
also search for suitable demands for any employee within a period of your choice.

Integration of maps You can use this feature to integrate a map in the Scheduler Workplace (SAP GUI)
and in the Web-based planning board. This allows you to display geographic informa­
tion about the current planning situation.

Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
8 PUBLIC Key Features
 Key Feature
Automatic scheduling of multiday
assignments
Optimizer
Resource planning for orders and
notifications from Plant Mainte­
nance (PM) and Customer Service
(CS)
Resource planning for networks
from Project System (PS)
Resource planning using Web-based You can use this feature to create resource requests and allocate suitable resources
resource management (RM)
Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
Key Features
Use
You can use this feature to automatically schedule assignments that span multiple
days. For certain demand types, the system creates concrete or stretched assign­
ments for suitable resources. These resources can be personnel resources, N.N. re­
sources, or teams. In addition, the system can take the availability of technical ob­
jects into account as well as travel and processing times during the automatic assign­
ment creation.
You can use the Optimizer to ensure that your personnel resources are used effi­
ciently and effectively when they are planned in SAP Multiresource Scheduling.
You can trigger the optimization process manually or you can schedule regular batch
jobs to have the system optimize your planning.
You can use this feature to allocate suitable resources to order operations and notifi­
cations from Plant Maintenance and Customer Service.
The process starts in SAP S/4HANA with a requester creating a notification or order
that is relevant for resource planning. The system then transfers all relevant data to
SAP Multiresource Scheduling and automatically creates a demand for each order
operation or notification. Using the Scheduler Workplace (SAP GUI) or Web-based
planning board, you can then search for suitable resources based on resource availa­
bility and qualifications. When you assign a resource to a demand, the relevant data
is transferred back to the SAP S/4HANA system.
You can use this feature to allocate suitable resources to network activities from
Project System (PS). If the integration is set up correctly, an additional tab page is
shown in the PS network. On this tab, the requester can make various settings that
are relevant for resource planning in SAP Multiresource Scheduling.
The process starts in SAP S/4HANA with a requester creating a network that is rele­
vant for resource planning. Once the requester saves the network and its activities in
PS, the system transfers all relevant data to SAP Multiresource Scheduling. The sys­
tem automatically creates a demand for each network activity that has been marked
as planning-relevant in PS. Using the Scheduler Workplace (SAP GUI) or Web-based
planning board, you can then search for suitable resources based on resource availa­
bility and qualifications. When you assign a resource to a demand, the relevant data
is transferred back to the SAP S/4HANA system.
to requests using Web-based resource management. You can either use the Web
Dynpro version of the application or the resource management (RM) apps.
The process starts in Web-based resource Management with a requester creating a
request with at least one role. The system creates a Project System (PS) network in
the corresponding back-end system. You can use the RM Web Dynpro version or the
RM apps for creating requests, searching for candidates, and assigning them to
projects.
PUBLIC 9
Key Feature
Resource planning for work tickets
from SAP Cloud for Customer
Resource planning for service or­
ders from SAP CRM
Resource planning for project roles
from SAP Portfolio and Project Man­ and Project Management.
agement for SAP S/4HANA
Capacity planning for demands
from Plant Maintenance, Customer
Service, and Project System
10 PUBLIC
Use
You can use this feature to allocate suitable resources to work tickets from SAP
Cloud for Customer.
The process starts in SAP Cloud for Customer with a service agent creating a work
ticket with at least one scheduling-relevant item. Once the agent releases the item
and saves the work ticket, the system transfers the relevant data to SAP Multire­
source Scheduling and creates a demand for each item. Using the Scheduler Work­
place (SAP GUI) or Web-based planning board, you can search for suitable resources
based on resource availability and qualifications. When you assign a resource to the
service item, the relevant data is transferred back to the SAP Cloud for Customer
system.
You can use this feature to allocate suitable resources to service order items from
SAP CRM.
The process starts in SAP CRM with a requester creating a service order that is rele­
vant for resource planning. If the required settings are in place, the requester can use
appointment booking to schedule a service appointment. Once the requester saves
the order and its items in SAP CRM, the system transfers all relevant data to SAP
Multiresource Scheduling. The system automatically creates a demand for each rele­
vant service order item. Using the Scheduler Workplace (SAP GUI) or Web-based
planning board, You can then search for suitable resources based on resource availa­
bility and qualifications. When you assign a resource to the service item, the relevant
data is transferred back to the SAP CRM system.
You can use this feature to allocate suitable resources to project roles from Portfolio
The process starts in Portfolio and Project Management with a requester (project
manager) creating a Project Management project that is relevant for resource plan­
ning. Once the requester releases the project, the system transfers the project roles
to SAP Multiresource Scheduling and creates a demand for each role. Using the
Scheduler Workplace (SAP GUI) or Web-based planning board, you can then search
for suitable resources based on resource availability and qualifications. When you as­
sign a resource to a demand, the relevant data is transferred back to the SAP Portfo­
lio and Project Management for SAP S/4HANA system.
The Scheduler Workplace (SAP GUI) and the Web-based planning board provide vari­
ous functions for demand and capacity planning. For example, you can perform ca­
pacity leveling to counterbalance the overload of work centers by shifting demands
to time slots with sufficient capacity. You can also display, change, and delete existing
relationships for demands, and you can create new relationships in SAP Multire­
source Scheduling.
Capacity planning functions are available for demands from Plant Maintenance (PM),
Customer Service (CS), and Project System (PS).
Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
Key Features
 Key Feature Use

Capacity and Demand Overview This feature supports you in medium-term and long-term capacity planning. The Ca­
pacity and Demand Overview report helps you to identify peak periods of high work­
load that may result in a shortage of resources. It also allows you to take into account
potential future demands that must be planned at short notice.

Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
Key Features PUBLIC 11
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Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
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Feature Scope Description for SAP Multiresource Scheduling, Option for SAP S/4HANA
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