Sagar Birajdar

Thane, India. | E: 46.sagar@gmail.com | https://www.linkedin.com/in/sagar46/ | T: +91 9167404646

CORPORATE TRAVEL SALES & OPERATIONS

Assistant Sales Manager with 7 years’ experience in the Travel & Tourism industry implementing Business Travel Solutions for
key companies in the Financial, Healthcare, Pharmaceuticals, and Automobile Sectors. Conceptualized and managed fully tailored
MICE tours to all-new exotic international Destinations including Group sizes ranging from 100 to 2400 guests.

Core Competence includes Destination management, Hotels, Supplier/Vendor, coordination, Business Tours, Conference tours,
Events, Medical congress, Exhibitions, Incentive tours, Airline Coordination, Travel insurance, Visa coordination, Forex services
& operations.

WORK EXPERIENCE

Assistant Sales Manager – Corporate Travel Aug 2018 – Present

Kesari Tours Pvt. Ltd (India) Mumbai https://www.kesarimice.in/
(Integrated travel Services Company in India)
 Actively sourced and generated sales to close sales of CAD 950,000 revenue in a single quarter.
 Implemented incentive & corporate meetings support program & new products and packages to enhance overall performance
and optimize opportunities to creatively shift 60% business from competitors.
 Coordinated with top international hotel chains, Visa consulate, Airlines, Event, Tourism boards.
 Consulted with Marketing Services department to develop specific promotional collateral to boost the sales by 50% above the
average monthly sales.
 Raised client satisfaction by 34 % by designing and implementing processes that reduce time to answer client inquires by 55%.
 Increased sales volume by adding 12 new client account to the negotiated rate program.
 Surpassed annual quota by 28% and achieved annual sales target in the first quarter.
 Managed efficiently international group tours to Singapore, UAE, Turkey, by collaborating with Tourism boards.

Corporate Travel- Sales Nov 2017 – May 2018

Goomo, Mumbai https://www.goomo.com/hotels
(Travel Tech Company focused on providing travel and mobility to corporate)
 Actively sourced and generated sales lead on forthcoming corporate meetings and incentives.
 Identified, researched, and developed clients from smaller companies (based on annual revenue & Staff) as potential clients for
negotiated contracts.
 Prepared proposals in response to RFPs (Requests for Proposals)
 Assisted with new destination products and developed 15 PowerPoint presentations often delivered to 400+ Tour managers as
a strategy deployment tool.
 Planned, directed, and organized the Group travel & MICE Events in order to increase efficiency by 45%.
 Negotiated deals from time to time for the betterment of the business and ensured 35% repeat Business
 Coordinated with top international hotel chains, Visa consulate, Airlines, Event Management, Tourism boards

Travel Consultant May 2016 – May 2017

Fcm Travel Solutions India Pvt Ltd, Mumbai, India. https://www.fcmtravel.com/en-in
(Business Travel Management Company & one-stop solution for all travel services)
 Raised additional 45% revenue by up-selling travel tickets, including air, rail, hotel, car, foreign exchange.
 Provided exemplary customer service to new and existing clients, In order to secure new travel assignments.
 Organized details for corporate and business trips, including booking transportation and coordinating schedules for
conferences and meetings.
 Worked with South African Tourism board and promoted SA as a MICE-destination to new clients.
 Organized details for corporate and business trips including transportation, schedules for conference meetings.
 Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new
travel assignments with 25% additional revenue.
 Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers,
arranging for airfare as well as hotel and rental car reservations.
 Maintained a consistent record of completing projects in accordance with schedule and budget requirements.

Assistant Manager - Operations March 2013 – Jun 2013

Thomas Cook India Ltd. (Fairfax Co) Mumbai, India https://www.thomascook.in/
(Subsidiary of Fairfax Financial Holdings Limited. Integrated travel Services Company in India)
 Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers,
arranging for airfare as well as hotel and rental car reservations
 Kept abreast of all airline rules, industry standards when scheduling travel arrangements
 Received a 2014 Pride Award for having exceptional desire to enhance customer experience
 Coordinated with Airlines, Consulates, Cruise Liners, International hotel chains, Tourism boards.
 Increased client transactions 30% in one year
 Worked with Taiwan tourism board to promote Taiwan as a MICE destination
 Maintained 99% positive customer service scores and improved quality measures by 75%
 Managed to save 35% cost by identifying and resolving issues that could have a negative impact on business operations and
revenue generation
 Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.

EDUCATION & PROFESSIONAL DEVELOPMENT

Post Graduate Diploma in Travel & Tourism Management. Jun 2012 – May 2013
Main project: Co-op - Paid Internship in Thomas cook India Ltd. (Fairfax co)

Bachelor of Business Administration – (Marketing) Jun 2006 – Jun 2009

The University of Pune.

Courses:
 IATA Diploma – Travel and Tourism Consultant.- Montreal, March 2013
 Diploma in International Airlines And Travel Management - India International Trade Center
 Basic French Language certificate from Thomas cook Centre of Learning -2013
 Essential Training certificate - Royal Caribbean International -2012
 Hotel Sales Specialist – Hotel excellence training certified by Marriott -2012
 Basic Shift Management – McDonald’s India- 2010

Travel experience: Turkey, China, UAE, Singapore, Taiwan, Hong Kong, Macau, Thailand, Malaysia, and South Africa