PGPMFLEX

Faculty Name Chandra Prakash Year/Term 2019-2021 / 5

Course Name Operations Management-II - No. of Credits
FOPS117
No of Contact Hours 20 Session Duration 1.5/2 hr

About the Instructor: Dr. Chandra Prakash is an Assistant Professor at Great Lakes
Institute of Management. He completed his Doctoral programme in Operations Management
from Indian Institute of Management Raipur. He has a Master and Bachelor degree in Industrial
Engineering and Management. His research interests are in exploring the collaboration
management aspect of supply chain of humanitarian or not for profit organizations.
(Please provide email ID): chandraprakash.c@greatlakes.edu.in

Course Objectives and Key Take Away (Please make the key take always in bullet points or
in numbered manner)
 Understand the different functional areas and role of operations management
in business organization
 Understand the role of operations management as strategic weapon
 Understand the product-process mix model
 Understand the analysis of processes and process improvement
 Understand the productivity and performance management principles

Required Text Book: Operations Management Theory & Practice - 3rd edition By B.Mahadevan
- Pearson

Additional Readings: (Please mention any additional readings/reference books other than
text book)

EVALUATION COMPONENTS:

Template
EVALUATION COMPONENTS
1 (IDEAL)
MID TERM EXAMINATION
15%
(mandatory)
END TERM EXAMINATION
35%
INDIVIDUAL (mandatory)
QUIZ OR ANY OTHER INDIVIDUAL
COMPONENT (LEARNING PLAN, 10%
ASSIGNMENT, HOMEWORK)
 CASE ANALYSIS, ASSIGNMENTS,
GROUP PROJECTS, REPORTS, PRESENTATION 40%

TOTAL
100%

Please note: Group component cannot be more than 40% of the course evaluation. Please note
that evaluation components will not undergo change during/after the course. If the faculty has
decided to follow a distribution as above, they are required to stick to the planned decision.

COURSE MATERIAL AND HANDOUTS:

Soft copies of course material including case studies will be uploaded to e-learning
platform “Learning Exchange”. Hard copies will be distributed prior to the class and
will be available at resource center
SESSION WISE TOPICS AND READINGS:

Session No- 1-2 introduction

Session Title Introduction to business functions
Importance of operations management in business and economy
manufacturing industry

Discussion What is the future of global manufacturing market?

question How Indian can be the hot spot for global manufacturing?
Is manufacturing industry uniform or diverse?
Additional Manufacturing the future: The next era of global growth and
Reading innovation by McKinsey Global Institute
McKinsey Operations Practice
Case Title
Pedagogy Discussion/
Session No- 3-4 operation strategy and process selection
Session Title operations management as strategic weapon
Product-process mix
Types of Processes and Layout
Assembly Line Balancing
Reading material Chapter-3-4
Case ABC shipyard

Session no- 5 process flow analysis

Session title Process analysis
Measuring Process Performance
Break-even analysis
Make or buy decision
Reading material Chapter-6
Discussion When to buy and when to make?
question
case Kristen’s cookies

Session No- 6 Capacity and scheduling

Session Title Capacity planning

Reading Material Chapter-12

Pedagogy Discussion/Problem solving

Session no- 7
Session title Demand management
Lot sizing by EOQ method
Additional How to Choose the Right Forecasting Technique
Reading Chambers, John C.;Mullick, Satinder K.;Smith, Donald D.
An Introduction to Inventory Control and Independent Demand
P. Fraser Johnson
Reading Chapter 11 and 15
CaseTitle Just baked
Pedagogy Discussion
Session No- 8
Session Title Operations management and sharing economy
Discussion Why biggest companies in the world outsource their business
question function?
How operations management are making sharing company
such as e-commerce possible?
Additional
Reading
CaseTitle
Pedagogy Discussion
Session no- 8

Session title Sustainable operations and sustainable development goal

Discussion How operations management can make our society
question sustainable?
What is the role of an operation manager to play?
Video link

Session no 9
Session Title Performance measurement
productivity measurement
Quality control
 Discussion Is quality objective or subjective?
question What are the important factors that influence performance
measurement?
Does productivity is problem of people or system?
Additional No-Nonsense Guide to Measuring Productivity
Reading Chew, W. Bruce
The Performance Measurement Manifesto
by Robert G. Eccles
Competing on the Eight Dimensions of Quality
by David A. Garvin
Productivity is about your system, not your people by Daniel
Markovitz (HBR article)
CaseTitle
Pedagogy Discussion/group presentation

Session No- 10
Session Title Service operation and experience economy
Discussion Possession or experience? Implication to operations
question management
Additional The emergence of service operations management as
Reading an academic discipline. Janelle Heineke and Mark M. Davis b

Welcome to the experience economy. Joseph pine and Gilmore

(HBR article)
CaseTitle
Pedagogy Discussion/group presentation

Other relevant reading materials will be shared by instructor one day before sessions.