ROLES OF DIFFERENT PHARMACY

WORKFORCE
(PHARMACY SUPPORTIVE
PERSONNEL)
 Supportive
personnel means a
person other than a
licensed pharmacist,
pharmacy intern, or
pharmacy technician who
may be performing duties
assigned by the
pharmacist under direct
supervision.
Pharmacy Aide
Duties and Tasks
1) Accept prescriptions for filling, gathering and
processing necessary information.
2) Answer telephone inquiries, referring callers to
pharmacist when necessary
3) Prepare solid and liquid dosage medications for
dispensing into bottles and unit dose packaging.
4) Greet customers and help them locate merchandise.
5) Unpack, sort, count and label incoming merchandise,
including items requiring special handling or
refrigeration.
6) Prepare prescription labels by
typing and/or operating a
computer and printer.
7) Receive, store and inventory
pharmaceutical supplies,
notifying pharmacist when
levels are low.
8) Operate cash register to
process cash and credit sales.
9) Restock storage areas, replenishing items on
shelves.
10) Maintain and clean equipment, work areas and
shelves.
11) Prepare, maintain and record records of
inventories, receipts, purchases and deliveries
Pharmacy Aide Skills and Abilities
1) Reading Comprehension -- Understanding written
sentences and paragraphs in work related
documents.
2)Oral expression- ability to communicate with others
3) Oral Comprehension -- The ability to listen to and
understand information and ideas
4) Service Orientation -- Actively looking for ways to
help people.
5) Speaking and Writing -- Talking and Writing to
others to convey information effectively.
Pharmacy Assistant
General Purpose
 Assist licensed pharmacists in

the preparation and dispensing

of medications and other
pharmaceuticals to inpatients,
healthcare providers,
outpatients and customers.
 Duties and Responsibilities
Duties performed under the direct supervision of a
licensed pharmacist:
 assist in the preparation and dispensing of medications

 assist in the preparation of extemporaneous

pharmaceuticals
 accurately count and pour medications from stock
containers
 repackage and label products and extemporaneous
doses
 receive and input prescription orders into system
 lialise with healthcare providers to ensure accuracy
of prescription information
 release refill medications and over-the-counter
products in accordance with existing procedures
 request new prescriptions from physicians where
necessary
 provide patients and customers with necessary
information about their prescriptions, medications
and products
Patient data management:
 collect, organize and maintain patient information

and profiles
 input details into prescription/patient/pharmacy

data management system

 maintain confidentiality of patient data
Inventory management:
 monitor and maintain inventory of medicines and pharmaceutical
supplies

 place orders for required inventory

 receive and record medications and pharmaceutical products

 process charges

 package and label medications and pharmaceutical products

 stock shelves
Payments:
 prepare billing details for medications

 collect and process payments

 complete sales transactions for prescription and

over-the-counter medications and other
pharmaceutical products
General Duties:

 maintain work area in an organized and hygienic

manner
 keep pharmacy equipment clean and in good
working order
 ensure products and shelves are kept neat and tidy

 adhere to quality assurance standards at all time

Qualifications, Education and Experience
 High School Diploma

 Associate's Degree preferred

 Certification as a Pharmacy Assistant often required (TESDA

NC II/III)
 knowledge of drug regulations

 knowledge of medical and pharmaceutical terminology

 knowledge of generic and trade names of commonly

prescribed medications
 experience with administrative and clerical procedures and
systems
 familiar with relevant computer applications
Key Skills and Competencies
 attention to detail and accuracy

 excellent verbal and written communication skills

 strong customer-service orientation

 planning and organizational skills

 sound judgment and decision-making

 confidentiality

 team work
Pharmacy Technician
 A Pharmacy Technician works
closely with a Pharmacist to help in
the preparation and distribution of
prescribed medication. Their
support and expertise enable
pharmacies to run smoothly and
efficiently. They typically work in
hospitals and pharmacies where
they help mix medicines, measure
medication, count pills, label
bottles, take payments and give
instructions for medication.
 Supporting pharmacological services by
assembling, stocking and distributing medications
 Maintaining records by recording and filing the
prescriptions and orders of Physicians
 Sorting, stocking and labeling medications and
monitoring inventory
 Responding to the requests of patients and
healthcare providers, answering their questions and
referring various inquiries to the Pharmacist
 Complying with rules, regulations and procedures to
help maintain a clean and safe pharmacy, such as
by sterilizing equipment and surfaces
 Processing prescriptions electronically and ensuring
all information is accurate and complete
 Generating revenues by recording, calculating and
issuing charges
 Undertaking administrative tasks such as record-
keeping as assigned by a Physician or facility
manager from time to time
Skills and qualifications

 Supply and inventory management skills

 Attention to detail and analytical skills
 Ability to create a safe and productive environment
 Exemplary customer service skills
 Excellent organizational and time management skills
 Dependable team player
 Advanced verbal and written communication skills
 Ability to work in a fast-paced environment
Education, Experience, and Licensing
Requirements
 Education, Experience, and Licensing Requirements:
 High School diploma
 Previous experience in a pharmacy, retail, medical,
or customer service setting
 Previous experience as a Pharmacy Technician
Importance of Pharmacy Supportive
Personnel
 Pharmacist can focus on
patient care than
administrative works
Laboratory Activity 2 & 3
 REFLECTION PAPER: Find a journal about
collaborative healthcare between a Pharmacist and
other Healthcare Professionals then make a
reflection about it. (INDIVIDUAL)

 INTERVIEW: Pharmacy Support Personnel

(BY GROUP)