Survey Questionnaire

Name (Optional): __________________________________________________________

Age: _________________
Restaurant:

Direction: Below are the Factors of customers satisfaction towards restaurants. Please put a
check (/) mark to the space provided that correspond to any number written above each to best
express your opinion by using the following code below.

5- Strongly Agree 4- Agree 3- Moderately Agree

2- Slightly Agree 1- Disagree

5 4 3 2 1
A. Food Quality
1. I was satisfied with the food taste at this
restaurant.
2. I was satisfied with the food temperature
at this restaurant.
3. I was satisfied with the menu varieties at
this restaurant.
4. I was satisfied with the food safety at
this restaurant.
5. I was satisfied with the healthy meal
option available at this restaurant.
6. I was satisfied with the food appearance,
packaging, and presentation at this
restaurant.
7. I was satisfied with the freshness of the
food.
B. Service Quality
1. Employees smiled at me.
2. Employee made suggestion based on my
order
3. Employees were friendly.
4. Employees were competent and
 knowledgeable.
5. Employees were willing to help.
C. Satisfaction
1. I was satisfied with the restaurant.
2. The restaurant met my expectation.
3. Imagine an ideal restaurant- this
restaurant is very close to the ideal
restaurant.
4. I was happy with my visit to the
restaurant.