HISTORY HOTEL INDUSTRY

The precursor to the modern hotel was the inn of medieval Europe. For a period of about 200 years
from the mid-17th century, coaching inns served as a place for lodging for coach travelers. Inns
began to cater to richer clients in the mid-18th century. One of the first hotels in a modern sense was
opened in Exeter in 1768. Hotels proliferated throughout Western Europe and North America in the
early 19th century, and luxury hotels began to spring up in the later part of the 19th century.

Types
Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies that
operate hotels have set widely accepted industry standards to classify hotel types. General
categories include the following:

International luxury

Four Seasons Hotel Moscow, Russia

Mandarin Oriental, Bangkok, Thailand

Rosewood London, England

International luxury hotels offer high-quality amenities, full-service accommodations, on-site full-
service restaurants, and the highest level of personalized and professional service in major or capital
cities. International luxury hotels are classified with at least a Five Diamond rating or Five Star hotel
rating depending on the country and local classification standards. Example brands include: Grand
Hyatt, Conrad, InterContinental, Sofitel, Mandarin Oriental, Four Seasons, The
Peninsula, Rosewood, JW Marriott and The Ritz-Carlton.

Lifestyle luxury resorts

Shangri-La's Fijian Resort in Yanuca Island, Fiji

Jumeirah Beach Hotel in Dubai, United Arab Emirates

Raffles Praslin, Seychelles

Lifestyle luxury resorts are branded hotels that appeal to a guest with lifestyle or personal image in
specific locations. They are typically full-service and classified as luxury. A key characteristic of
lifestyle resorts is focus on providing a unique guest experience as opposed to simply providing
lodging. Lifestyle luxury resorts are classified with a Five Star hotel rating depending on the country
and local classification standards. Example brands include: Waldorf Astoria, St. Regis, Shangri-
La, Oberoi, Belmond, Jumeirah, Aman, Taj Hotels, Hoshino, Raffles, Fairmont, Banyan
Tree, Regent and Park Hyatt.
Upscale full-service
Upscale full-service hotels often provide a wide array of guest services and on-site facilities.
Commonly found amenities may include: on-site food and beverage (room service and restaurants),
meeting and conference services and facilities, fitness center, and business center. Upscale full-
service hotels range in quality from upscale to luxury. This classification is based upon the quality of
facilities and amenities offered by the hotel.[10] Examples include: W
Hotels, Sheraton, Langham, Kempinski, Kimpton
Hotels, Hilton, Lotte, Renaissance, Marriott and Hyatt Regency brands.

Boutique
Boutique hotels are smaller independent non-branded hotels that often contain mid-scale to upscale
facilities of varying size in unique or intimate settings with full-service accommodations. These hotels
are generally 100 rooms or fewer.[11]

Focused or select service

Small to medium-sized hotel establishments that offer a limited number of on-site amenities that only
cater and market to a specific demographic of travelers, such as the single business traveler. Most
focused or select service hotels may still offer full-service accommodations but may lack leisure
amenities such as an on-site restaurant or a swimming pool. Examples include Hyatt Place, Holiday
Inn, Courtyard by Marriott and Hilton Garden Inn.

Economy and limited service

Small to medium-sized hotel establishments that offer a very limited number of on-site amenities and
often only offer basic accommodations with little to no services, these facilities normally only cater
and market to a specific demographic of travelers, such as the budget-minded traveler seeking a "no
frills" accommodation. Limited service hotels often lack an on-site restaurant but in return may offer a
limited complimentary food and beverage amenity such as on-site continental breakfast service.
Examples include Ibis Budget, Hampton Inn, Aloft, Holiday Inn Express, Fairfield Inn, and Four
Points by Sheraton.

Extended stay
Extended stay hotels are small to medium-sized hotels that offer longer-term full-service
accommodations compared to a traditional hotel. Extended stay hotels may offer non-traditional
pricing methods such as a weekly rate that caters towards travelers in need of short-term
accommodations for an extended period of time. Similar to limited and select service hotels, on-site
amenities are normally limited and most extended stay hotels lack an on-site restaurant. Examples
include Staybridge Suites, Candlewood Suites, Homewood Suites by Hilton, Home2 Suites by
Hilton, Residence Inn by Marriott, Element, and Extended Stay America.

Timeshare and destination clubs

Timeshare and destination clubs are a form of property ownership also referred to as a vacation
ownership involving the purchase and ownership of an individual unit of accommodation for
seasonal usage during a specified period of time. Timeshare resorts often offer amenities similar that
of a full-service hotel with on-site restaurants, swimming pools, recreation grounds, and other
leisure-oriented amenities. Destination clubs on the other hand may offer more exclusive private
accommodations such as private houses in a neighborhood-style setting. Examples of timeshare
brands include Hilton Grand Vacations, Marriott Vacation Club International, Westgate
Resorts, Disney Vacation Club, and Holiday Inn Club Vacations.
Motel
A motel, an abbreviation for "motor hotel", is a small-sized low-rise lodging establishment similar to a
limited service, lower-cost hotel, but typically with direct access to individual rooms from the car
park. Motels were built to serve road travellers, including travellers on road trip vacations and
workers who drive for their job (travelling salespeople, truck drivers, etc.). Common during the 1950s
and 1960s, motels were often located adjacent to a major highway, where they were built on
inexpensive land at the edge of towns or along stretches of freeway.
New motel construction is rare in the 2000s as hotel chains have been building economy-priced,
limited-service franchised properties at freeway exits which compete for largely the same clientele,
largely saturating the market by the 1990s. Motels are still useful in less populated areas for driving
travelers, but the more populated an area becomes, the more hotels move in to meet the demand for
accommodation. While many motels are unbranded and independent, many of the other motels
which remain in operation joined national franchise chains, often rebranding themselves as hotels,
inns or lodges. Some examples of chains with motels include EconoLodge, Motel 6, Super 8,
and Travelodge.
Motels in some parts of the world are more often regarded as places for romantic assignations
where rooms are often rented by the hour. This is fairly common in parts of Latin America.

Microstay
Hotels may offer rooms for microstays,[12] a type of booking for less than 24 hours where the
customer chooses the check in time and the length of the stay. This allows the hotel increased
revenue by reselling the same room several times a day.[13]

Unique and specialty hotels

Historic inns and boutique hotels

Hotel Astoria and statue of Tsar Nicholas I in Saint Petersburg, Russia

Grand Hotel Viljandi at winter in Viljandi, Estonia

Boutique hotels are typically hotels with a unique environment or intimate setting. Some hotels have
gained their renown through tradition, by hosting significant events or persons, such as
Schloss Cecilienhof in Potsdam, Germany, which derives its fame from the Potsdam Conference of
the World War II allies Winston Churchill, Harry Truman and Joseph Stalin in 1945.[14] The Taj Mahal
Palace & Tower in Mumbai is one of India's most famous and historic hotels because of its
association with the Indian independence movement. Some establishments have given name to a
particular meal or beverage, as is the case with the Waldorf Astoria in New York City, United States
where the Waldorf Salad was first created or the Hotel Sacher in Vienna, Austria, home of
the Sachertorte. Others have achieved fame by association with dishes or cocktails created on their
premises, such as the Hotel de Paris where the crêpe Suzette was invented or the Raffles
Hotel in Singapore, where the Singapore Sling cocktail was devised.[15]

Hôtel Ritz Paris in France

A number of hotels have entered the public consciousness through popular culture, such as the Ritz
Hotel in London, through its association with Irving Berlin's song, 'Puttin' on the Ritz'. The Algonquin
Hotel in New York City is famed as the meeting place of the literary group, the Algonquin Round
Table, and Hotel Chelsea, also in New York City, has been the subject of a number of songs and the
scene of the stabbing of Nancy Spungen (allegedly by her boyfriend Sid Vicious).
Resort hotels

Wynn Las Vegas, United States

Shanghai Disneyland Hotel, China

Some hotels are built specifically as a destination in itself to create a captive trade, example
at casinos, amusement parks and holiday resorts. Though hotels have always been built in popular
destinations, the defining characteristic of a resort hotel is that it exists purely to serve another
attraction, the two having the same owners.
On the Las Vegas Strip there is a tradition of one-upmanship with luxurious and extravagant hotels
in a concentrated area. This trend now has extended to other resorts worldwide, but the
concentration in Las Vegas is still the world's highest: nineteen of the world's twenty-five largest
hotels by room count are on the Strip, with a total of over 67,000 rooms. [16]

Other speciality hotels

Burj Al Arab stands on an artificial island from Jumeirah Beach and is connected to the mainland by a private
curving bridge

 The Burj al-Arab hotel in Dubai, United Arab Emirates, built on an artificial island, is

structured in the shape of a boat's sail.
 The Library Hotel in New York City, is unique in that each of its ten floors is assigned one
category from the Dewey Decimal System.
 The Jailhotel Löwengraben in Lucerne, Switzerland is a converted prison now used as a
hotel.
 The Luxor, a hotel and casino on the Las Vegas Strip in Paradise, Nevada, United States is
unusual due to its pyramidal structure.
 The Liberty Hotel in Boston used to be the Charles Street Jail.
 Hotel Kakslauttanen in Finland, a collection of glass igloos in Lapland that allow you to watch
the Northern Lights[17]
 Built in Scotland and completed in 1936, The former ocean liner RMS  Queen Mary in Long
Beach, California, United States uses its first-class staterooms as a hotel, after retiring in 1967
from Transatlantic service.
 The Wigwam Motels used patented novelty architecture in which each motel room was a
free-standing concrete wigwam or teepee.

Railroad Park Resort, a Caboose Hotel in Northern California

 Various Caboose Motel or Red Caboose Inn properties are built from decommissioned rail
cars.
 Throughout the world there are several hotels built from converted airliners.
Bunker hotels
The Null Stern Hotel in Teufen, Appenzellerland, Switzerland and the Concrete Mushrooms
in Albania[18] are former nuclear bunkers transformed into hotels.

Cave hotels
The Cuevas Pedro Antonio de Alarcón (named after the author) in Guadix, Spain, as well as several
hotels in Cappadocia, Turkey, are notable for being built into natural cave formations, some with
rooms underground. The Desert Cave Hotel in Coober Pedy, South Australia is built into the remains
of an opal mine.
Cliff hotels

On top of the cliff, the Riosol Hotel in Mogán

Located on the coast but high above sea level, these hotels offer unobstructed panoramic views and
a great sense of privacy without the feeling of total isolation. Some examples from around the globe
are the Riosol Hotel in Gran Canaria, Caruso Belvedere Hotel in Amalfi Coast (Italy), Aman Resorts
Amankila in Bali, Birkenhead House in Hermanus (South Africa), The Caves in Jamaica and Caesar
Augustus in Capri.[19]

Capsule hotels

Interior of a capsule hotel in Osaka, Japan

Capsule hotels are a type of economical hotel first introduced in Japan, where people sleep in stacks
of rectangular containers.

Day room hotels

Some hotels fill daytime occupancy with day rooms, for example, Rodeway Inn and Suites near Port
Everglades in Fort Lauderdale, Florida.[20] Day rooms are booked in a block of hours typically
between 8 am and 5 pm,[21] before the typical night shift. These are similar to transit hotels in that
they appeal to travelers, however, unlike transit hotels, they do not eliminate the need to go through
Customs.

Garden hotels
Garden hotels, famous for their gardens before they became hotels, include Gravetye Manor, the
home of garden designer William Robinson, and Cliveden, designed by Charles Barry with a rose
garden by Geoffrey Jellicoe.

Ice, snow and igloo hotels

Main article: Ice hotel
Ice Hotel in Jukkasjärvi, Sweden

The Ice Hotel in Jukkasjärvi, Sweden, was the first ice hotel in the world; first built in 1990, it is built
each winter and melts every spring. The Hotel de Glace in Duschenay, Canada, opened in 2001 and
it's North America's only ice hotel. It is redesigned and rebuilt in its entirety every year. Ice hotels can
also be included within larger ice complexes; for example, the Mammut Snow Hotel in Finland is
located within the walls of the Kemi snow castle; and the Lainio Snow Hotel is part of a snow village
near Ylläs, Finland. There is an arctic snowhotel in Rovaniemi in Lapland, Finland, along with glass
igloos.[22] The first glass igloos were built in 1999 in Finland, they became the Kakslauttanen Arctic
Resort with 65 buildings, 53 small ones for two people and 12 large ones for four people. Glass
igloos, with their roof made of thermal glass, allow guests to admire auroras comfortably from their
beds.[23]

Love hotels
Main article: Love hotel

A love hotel (also 'love motel', especially in Taiwan) is a type of short-stay hotel found around the
world, operated primarily for the purpose of allowing guests privacy for sexual activities, typically for
one to three hours, but with overnight as an option. Styles of premises vary from extremely low-end
to extravagantly appointed. In Japan, love hotels have a history of over 400 years. [24]

Referral hotel
Main article: Referral chain

A referral hotel is a hotel chain that offers branding to independently operated hotels; the chain itself
is founded by or owned by the member hotels as a group. Many former referral chains have been
converted to franchises; the largest surviving member-owned chain is Best Western.

Railway hotels
Further information: Category:Railway hotels
The first recorded purpose-built railway hotel was the Great Western Hotel, which opened adjacent
to Reading railway station in 1844, shortly after the Great Western Railway opened its line from
London. The building still exists, and although it has been used for other purposes over the years, it
is now again a hotel and a member of the Malmaison hotel chain.[25][26][27]
Frequently, expanding railway companies built grand hotels at their termini, such as the Midland
Hotel, Manchester next to the former Manchester Central Station, and in London the ones above St
Pancras railway station and Charing Cross railway station. London also has the Chiltern Court Hotel
above Baker Street tube station, there are also Canada's grand railway hotels. They are or were
mostly, but not exclusively, used by those traveling by rail.

Straw bale hotels

The Maya Guesthouse in Nax Mont-Noble in the Swiss Alps, is the first hotel in Europe built entirely
with straw bales. Due to the insulation values of the walls it needs no conventional heating or air
conditioning system, although the Maya Guesthouse is built at an altitude of 1,300 metres (4,300 ft)
in the Alps.[28]

Transit hotels
Main article: Transit Hotel

Transit hotels are short stay hotels typically used at international airports where passengers can stay
while waiting to change airplanes. The hotels are typically on the airside and do not require a visa for
a stay or re-admission through security checkpoints.

Treehouse hotels
Some hotels are built with living trees as structural elements, for example the Treehotel
near Piteå, Sweden, the Costa Rica Tree House near the Jairo Mora Sandoval Gandoca-Manzanillo
Mixed Wildlife Refuge, Costa Rica; the Treetops Hotel in Aberdare National Park, Kenya; the Ariau
Towers near Manaus, Brazil, on the Rio Negro in the Amazon; and Bayram's Tree Houses
in Olympos, Turkey.

Underwater hotels

Ithaa, the first undersea restaurant at the Conrad Maldives Rangali Island resort

Some hotels have accommodation underwater, such as Utter Inn in Lake Mälaren,

Sweden. Hydropolis, project in Dubai, would have had suites on the bottom of the Persian Gulf,
and Jules' Undersea Lodge in Key Largo, Florida requires scuba diving to access its rooms.
Overwater hotels

An overwater bungalow on the island resort in the Maldives

A resort island is an island or an archipelago that contains resorts, hotels, overwater bungalows,
restaurants, tourist attractions and its amenities. Maldives has the most overwater bungalows
resorts.

CHARACTERISTICS OF A GREAT HOTEL:

Either it is a two-star hotel or a five-star hotel, it should have some following qualities to become a
good accommodation place for the tourist and guests.

Let’s discuss them one by one.

1. A WARM WELCOME BY THE STAFF

Either it is your first time in a hotel or more than that, a good hotel should have the staff that
welcomes their guests every time with the pretentious smile on their faces. They should always greet
their guests in a way that it looks they care for them and they are always welcome here, regardless of
any class difference, they should do this as a part of their generosity, not as a part of their job.

 2.  PROVIDES HONEST INFORMATION

Nothing is more than honesty, either you are running a business or a hotel, in both cases,
your honesty towards your clients or guests matters a lot. It is the moral duty of the hotel staff to
provide honest and correct information regarding the charges of room and the services provided by
the hotel. They should give true information to the tourist about the sites of the city which they can
visit in the minimum budget instead of promoting the sites for which they are getting a commission
to promote them.
3. KIND TO PROVIDE EXTRA SUPPORT

A good hotel should always be ready to provide and give extra support to their guests no matter what.
They should always be available for their guests in case of any emergency or mishap, and always
look after their guests and provide the rooms that are properly ready instead of adjusting them in any
unprepared and disorganized room. It is better to arrange the room in any nearby hotel and if not
possible then tell them honestly that no room is available instead of squeezing your guest into a dirty
room.

4. LOCATION OF THE HOTEL

Either it is a shop, a restaurant, or a hotel, the most important thing is the location. The location of
your hotel should be extremely good and a bit different from other cheap hotels. It is good to get or
build a hotel near a natural location like a waterfall, etc. that serve beautiful location to the guests
from the balconies of their luxuries suites and amazing services by your well-trained staff. The hotels
located in such places are mostly far away from the city and a bit expensive. But they provide extra
services to their guests when they are paying a huge amount to achieve all these benefits like
transport services to shop and travel easily from hotel to other interesting locations.

5. CLEANLINESS COMES FIRST

The cleanliness and hygiene are very important, not only in your room but in your washroom and the
place where you are dining. A good hotel always takes care of such petty things as these are the
small, little things that help in making your name in the industry and win the trust of your guests. Not
only the rooms etc. but the staff responsible for the cleaning and other things should also be neat and
clean to exhibit the importance of hygiene and cleanliness in the hotel.

6. SHOULD NOT CHARGE EXTRA

Hotels can never be good and famous, until and unless they put the hospitality of the guests first
instead of running it as a business to earn dollars from them. They should always be generous and
kind towards their guests and take care of their little things. If you have a hotel and want to be a great
one then it is good to stop charging extra money for the little services like Wi-Fi or extra soap, etc.

7. FEEL LIKE A HOME

The staff and the services of the hotel should be good enough to provide comfort and care to the
guests so they feel like they are at home. Their breakfast should be ready and serve uniquely and
differently to make them feel special.
8. FAST SERVICE

Make sure the service of your hotel should be extra fast and staff should always be ready to assist the
guests even at midnight. The staff of the hotel should assure that everything is at their place and the
guests are having a pleasant and wonderful time here.

9. ROOMS SHOULD BE SPACIOUS

The rooms of the hotel should be spacious enough to accommodate the guests and their luggage
properly, it should not only be spacious but comfortable with all the necessities and luxuries like a
tiny fridge having chocolates and champagne, etc. A large T.V with a king-size bed for comfortable
sleep at night.

10. RECREATION AREAS

A hotel can never become the top and a famous hotel unless it has some recreation areas for the
entertainment of its guests like a big size swimming pool where people can enjoy and have some fun.
In the same way, a gym in the hotel is a must, especially for the people who are extremely health-
conscious and cannot afford to miss their gym.