WBS Number

1
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11

1.12
2

2.1
2.2
2.3
2.4

2.5

2.6

2.7
2.8
2.9

2.10
2.11
3.00
3.1

3.2
3.3
3.4

3.5

3.6
3.7
3.8
3.9
4
4.1
4.2
4.3
4.4
4.5
Sauce & Spoon Project Plan

Task

Milestone 1: Vendor Research, Selection, Marketing

Get vendor options on packages for tablets
Get marketing design options
Get website developer options
Get food photographer and location photography options
Review tablet vendor options and get stakeholder agreement
Order tablets and installation package
Review marketing design options and get stakeholder agreement, sign contract
Review photography vendor, sign contract
Finalize menu options
Review website developer options, sign contract
Coupon options created

Restaurant baseline needed

Milestone 2: Pre-installation Requirements, Marketing

POS Software update and integration

Schedule
Marketingphoto shoots
creation at North
of email, and
social Downtown
media, tablet app advertising,
coupons, and website update
Plan for the physical security of devices

Ship Tablets

Website update backend created and queued for

deployment

Install and verify wiring for each table

Verify Wi-Fi function and load

Develop customer survey
Pre-training: Anounce tablet plan through
general managers
Pre-training planning
Milestone 3: Test Install, Training, Marketing Test, Training, Pre-open Test
Full physical install of all tablets at North and Downtown
Upload new menu items and coupons

Verify full customer checkout through tablet

Verify marketing advertising functions

Training managers for staff training

Training wait staff

Demostrate tipping on the app during training

Run a pre-test on Sunday morning
webstie and restaurants
Milestone 4: Full Launch
Full website re-design launch
Enable full depolyment to each table at the bar of
North and Downtown
Run follow up marketing in email, social media,
website, and restaurants
Restaurant baseline - new stats
Customer survey run
an

Notes Start Date Due Date

Packages must include marketing, menu, and POS integration

Marketing will use photos, logos, and other resources for desgin
Website needs re-design for new marketing, tablet, and menu setup
website re-design
Stakeholders must agree on what contract to award
Should happen early in the process so onsite testing has a defined schedule
Stakeholders must agree on what contract to award (same meeting)
Stakeholders must agree on what contract to award (same meeting)
case 14 days
Stakeholders must agree on what contract to award (same meeting)
Dependent on new menu options, coupon and values must be assigned
Statistics of table turn time, food waste, and customer wait time,
On-going operations
order amount should be tracked and compared post launch

If the software is not on 3.0 it could take 3 days, otherwise its a load
and reboot around 4 hours (Flatplate version dependent). There is 3-4
hours work intergrating the POS system without the upgrade.
Images of food items
This is dependent andphotos,
on the the locations
needs are
testneeded
deployment on the tablet,
prepared for social media, email, and website update
needs planning and testing at first POS integrations test
Seydou stated 7-10 days with an overnight for any damaged goods.
Update: 3 -4 days will be added to shipping. We are launching with
older devices and will swap to new with Terrific Tablets about a month
after full public launch.
Developer should have all the materials from marketing, create the
site, but not enabled public yet.
Will need before hours access to North and Downtown locations. Store
may need to close during installation. Check electrician schedule and
schedule store close.
Separate secure Wi-Fi network verified
Customer survey for launch data on satisfaction
Wait staff will be informed by management. The meting itself should be
about one hour, but there are two locations and buffer for missing staff
This should take about one work week.
tablets should be available and configured for the pre-launch tests
Carter is assigned this task. It takes about 3 - 4 hours, but we do have
to upload at two locations.
Card processing test
Marketing will provide material and work directly with vendor
Managers will pass training direct instead of third party. Training may
need to beperformed at both locations. Two hours training with an hour
before and after for prep/questions.
Wait staff will be trained by the managers. This needs to happen at
both locations with possibility of missing staff. Full training cycle like
managers at 4 hours.
Reassure wait staff that tips will be simple and available Included during training
Have a small group of participants test the tablets before public rollout
Launch anouncement media only

Developer should now switch backend public

Single
This is launch datemedia
marketing at North and Dowtown
on value of the product and customer
outreach
Data for after rollout in April, May, and June should be compared
to the baseline On-going operations
This survey should run at the table through April, May, and June On-going operations
 PHASE ONE
Duration Task Owner Status WEEK 1 WEEK 2
M T W R F M T

3 days
3 days
3 days
3 days
2 days
1 day
2 days
2 days
7 days
2 days
3 days

oing operations

3 days

2 days
3 days
1 day

10 days

7 days

4 days

2 days
2 days

1 day

5 days
 2 days

1 1/2 days

1/2 day
3 days

1 day

1 day

ed during training
1 day
2 days

1 day
1 day
1/2 day
oing operations
oing operations
PHASE ONE PHASE TWO PHA
WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7
W R F M T W R F M T W R F M T W R F M T W R F M T W
 PHASE THREE PHASE FOUR
WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F M T W R F M T W R
WEEK 12
F
Task Brainstorm
Task
Milestone 1: Vendor Research, Selection, Marketing
Prep, Restuarant Baseline
Get vendor options on packages for tablets
Get marketing design options
Get website developer options
Get foodtablet
Review photographer and location
vendor options and getphotography
stakeholderoptions
agreement
Order
Reviewtablets and installation
marketing design optionspackage
and get stakeholder
agreement, sign contract
Review photography vendor, sign contract
Finalize menu options
Review website developer options, sign contract
Coupon options created
Restaurant2:baseline
Milestone needed Requirements, Marketing
Pre-installation
Material, Physical Prep,
POS Software update and integration
Schedule
Marketing photo shoots
creation at North
of email, and
social Downtown
media, tablet
app advertising, coupons, and website update
Plan for the physical security of devices
Tablet
Website received
update in shipping
backend created and queued for
deployment
Install and verify wiring for each table
Verify Wi-Fi function and load
Develop customer
Pre-training: Anounce survey
tablet plan through
general managers
Pre-training
Milestone 3: planning
Test Install, Training, Marketing Test,
Training,
Full Pre-open
physical install Sunday Test at North and
of all tablets
Downtown
Upload new menu items and coupons
Verify full customer checkout through tablet
Verify marketing advertising functions
Training managers for staff training
Training wait staff
Demostrate tipping on the app during training
Run
Launcha pre-test on Sunday
anouncement morning
marketing in email, social media,
webstie and restaurants
Milestone 4: Full Launch
Full website re-design launch
Enable full depolyment to each table at the bar of
North and Downtown
Run follow up marketing in email, social media,
website, and restaurants
Restaurant baseline - new stats
Customer survey run
 Estimated Duration
Notes (Days)
Optimistic

Stakeholder sign-off on these task completed needed

Packages must include marketing, menu, and POS integration 3 days 1 day
Marketing will use photos, logos, and other resources for desgin 3 days 1 day
Website needswill
Photographer re-design for newfor
create images marketing, tablet, and
use by marketing menu
and inputsetup
with 3 days 1 day
the website re-design 3 days 1 day
Stakeholders
Should happenmust agree
early onprocess
in the what contract to award
so onsite testing has a defined 2 days 1 day
schedule 1 day .5 days
Stakeholders must agree on what contract to award (same meeting) 2 days 1 day
Stakeholders must this
Carter is assigned agree on could
task, what contract to award
be one working (same
week meeting)
to worse case 2 days 1 day
14 days 7 days 5 days
Stakeholders must agree on what contract to award (same meeting) 2 days 1 day
Dependent
Statistics of on new
table menu
turn options,
time, coupon
food waste, andand values must
customer be assigned
wait time, 3 days 1 day
order amount should be tracked and compared post launch On-going operations
If the software is not on 3.0 it could take 3 days, otherwise its a load
Stakeholder sign-off4 on
and reboot around these
hours task complete
(Flatplate versionneeded
dependent). There is 3-4 3 days
hours work intergrating the POS system without the upgrade. (2.75 rounded) 1/2 day
Images of food items
This is dependent on and the locations
the photos, needsaretestneeded
deployment on the 2 1/2 days 1 day
Seydouprepared
tablet, stated 7-10 days with
for social media,an overnight
email, andfor any damaged
website update goods. 3 days 1 day
Update: 3 -4 days will be added to shipping. We are launching with
needs planning
older devices andandwilltesting
swap at to first
newPOSwith integrations testabout a month
Terrific Tablets 1
101/2 days
days (9.6 before .5 day
after full public
Developer launch.
should have access
all the materials fromDowntown
marketing,locations.
create the rounding) 7
Will need before hours to North and Store
site, but not deploy.
may need to close during installation. Check electrician schedule and 5 days 1 day
schedule
Separate store
secureclose.
Wi-Fi network verified 4 days 2 days
2 days .5 day
Customer survey
Wait staff will for launch
be informed bydata on satisfaction
management. The meting itself should be 2 days 1 day
about one hour, but there are two locations and buffer for missing staff 1 day .5 days
This should take about one work week. 5 days 3 days
Stakeholder sign-off on these task complete needed
tablets should
Carter is be available
assigned this task.and configured
It takes about 3for- 4the pre-launch
hours, but wetests
do have 2 days 1 day
to upload at two locations. 1 1/2 days .5 days
Card processing test 1/2 day .25 days
Managers will pass training direct instead of third party. Training may
Marketing
need will provideat
to beperformed material
both and workTwo
locations. directly
hourswith vendor
training with anathour 3 days 1 day
Wait staff will be trained by the managers. This needs to happen
before and after for prep/questions.
both locations with possibility of missing staff. Full training cycle like 1 day 4 hours
managers at 4 hours. 1 day 4 hours
Reassure wait staff that tips will be simple and available Included in training
Have a small group of participants test the tablets before public rollout 1 day Fixed date and
This is anouncement media only with launch dates 2 days 1 day
MVP to the full bar public with matching marketing
Developer should now switch backend public 1 day .5 day
POS, Single launch date at North and Down
This isMarketing,
marketing Checkout, Wi-Fi,ofand
media on value thetraining
productare
anddone.
customer
outreach
Data for after rollout in April, May, and June should be compared .5 days .25 days
to the baseline On-going operations
This survey should run at the table through April, May, and June On-going operations
 Confidence
Most Likely Pessimistic Rating Known Dates
(H/M/L)

3 days 5 days L
3 days 5 days M
3 days 5 days M
3 days 5 days L
2 days 3 days M
1 day 2 days M
2 days 3 days M
2 days 3 days L
7 days 14 days L
2 days 3 days M
3 days 5 days M
On-going operations H

3 days 4 days L
2 days 5 days L
3 days 5 days M
1 day 3 days M
13 14 M
7 days 10 days M
4 days 5 days M
2 days 3 days M
2 days 3 days H
1 day 2 days H
5 days 7 days M

2 days 3 days M
1 day 2 days L
.5 days 1 day M
3 days 5 days L
1 day 2 days M
1 day 2 days L
Included in training M
Fixed date and value M
2 days 3 days H

1 day 2 days M
ch date at North and Downtown M
.5 days 1 day M
On-going operations H
On-going operations
Additional Resources
Title Link

Restaurant Tablets- Is It Worth the Investment? https://plumpos.com/restaurant-technology/restaurant

Top restaurant POS systems https://top-posproviders.com/restaurant/?gclid=CjwKC
Replace menus all together https://www.business.com/articles/best-tablet-uses-re
Best practices https://www.lockncharge.com/eu/blog/industry-news/b
Date Added Notes

5/26/2021 Don't forget about upgrade options; Rotation of menu items

5/26/2021 Upserve, Touchbistro, Toast, Clover, Rezku, Lightspeed, Square, Epicor, Bentobox
5/26/2021 Out of scope, but needs discussion
5/26/2021 Explore tablet physical security.
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Effectiveness Faster, more efficient customer experience
Functionality Quicker Checkout
Functionality Tablet failure rate
Productivity Order accuracy
Productivity Decrease customer wait time in lobby
 Evaluation Questions Average ticket Evaluation Indicators
time, 8 minutes for appetizers,
What
What is
is faster way totime
the average order
a food?
table spends on 12 minutes for entrees, try to best these numbers
paying the check? Target
Averageone minute
rate checkout
of reported through
customer tablets issues
technical
What are the technical failure rates of the tablet? > 5%
Can
Can the tabletsthe
we lower getwait
order accuracy
time to 100%?to get
for the customer No orders
Target sent back
10 minutes orto thefor
less kitchen as wrong
customer table to
seated? be available
Criteria Met?
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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
Do tablets decrase the amount of time to
Faster, more efficient customer experience
order and receive food?

What is the average time a table spends on

Quicker Checkout
paying the check?

What are the technical failure rates of the

Tablet failure rate
tablet?

Order accuracy Can the tablets get order accuracy to 100%?

Can we lower the wait time for the customer
Decrease customer wait time in lobby
to get seated?
 Evaluation
Average ticket Indicators
time, 8 minutes for appetizers, Survey Question
1. How long did it take your order to come to the table?
12 minutes for entrees, try to best these
numbers 2. Do you think the tablet odering experience helped in
1. How long did itthe speed
take of process
you to food delivery?
payment for the check
Target one minute checkout through tablets
2. On. a scale ofonce
1 to you received
5 stars with 5the bill?the highest, how
being
Average rate of reported customer technical quickly would you rate the speed of the process for checkout?
issues Was there any technical failure in the tablet or App?
> 5% Did the checkout process have any issues?
No orders
Target sent back
10 minutes orto thefor
less kitchen as wrong
customer table Was your order completed correctly?
Please provide any comments about your wait time,
to
tablet speed, or time involved in ordering.
be available
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Scaled 1 - 4 minutes 5 -8 minutes 9 -11 minutes
True/False 1 0
Multiple choice 1 minute or less 2 -3 minutes 4 -5 minutes
Scaled 1 2 3
Yes/No Yes No
Yes/No Yes No
Yes/No Yes No
Open-ended
ends on question type)
Option #4 Option #5
More than 12 minutes

More than 5 minutes

4 5