CUSTOMER EXPERIENCE BUSINESS SOLUTIONS GROUP

Yuchengco Tower RCBC Plaza 6819 Ayala Avenue Makati City 0727 Philippines
Offline Playback of Verint Recordings

Method of Procedure
Version 1

DOCUMENT CONTROL

PROJECT INFORMATION

Trends & Technologies, Inc.

20th Floor Trafalgar Plaza
105 H.V. Dela Costa Street, Salcedo Village
Makati City 1227 Philippines

Phone: +63 2 811 8181 Fax: +63 2 814 0130

www.trends.com.ph
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Client Name: RCBC

Project Title: Offline Playback of Verint Recordings

DEVELOPMENT & QUALITY CONTROL

Name Remarks
Prepared by: Dhexter D. Villa
Reviewed by: Jonnel T. Ponesto

VERSION CONTROL
Version # Revised By Date Released Pages Affected Remarks / Changes Made
1 Dhexter D. Villa 05/25/2021 All Initial Release

DISTRIBUTION LIST
Name Designation Company
Jonnel T. Ponesto Customer Care Technology Manager Trends
Jasmin Marie P. Sayo CxBSG Head Trends

DOCUMENT APPROVAL
Name Role/Designation Signature Date

TABLE OF CONTENTS
DOCUMENT CONTROL........................................................................................................................................................ 1
PROJECT INFORMATION.............................................................................................................................................2
DEVELOPMENT & QUALITY CONTROL...................................................................................................................2
VERSION CONTROL..................................................................................................................................................... 2
DISTRIBUTION LIST..................................................................................................................................................... 2
DOCUMENT APPROVAL..............................................................................................................................................2

2
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TABLE OF CONTENTS.......................................................................................................................................................... 2
1 OVERVIEW..................................................................................................................................................................... 4
1.1 OBJECTIVE............................................................................................................................................................. 4
1.2 ACTIVITY DESCRIPTION.....................................................................................................................................4
1.3 SERVICE IMPACT..................................................................................................................................................4
2 TASKS AND PROCEDURES..........................................................................................................................................4

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1. OVERVIEW

1.1.OBJECTIVE

 This Methods of Procedure (MOP) is furnished to serve as reference on

how to playback Verint recording “offline”.

1.2.ACTIVITY DESCRIPTION

 Convert archived Verint recordings for “offline” playback without

installing Playback software of Verint.

1.3.SERVICE IMPACT

 No impact.

2. TASK AND PROCEDURES

Item No. Activity Procedures Duration Impact Remarks

1. Check Archiving Status.

2. Check last archived point and
last call recording archived
from the archived .TAR file
located at the archived folder.
3. Copy all files from the archived
This procedure
folder to a separate folder or
is to check if
from a Deskop/PC where
Check, Copy and archiving is
Verint Playback Software was
1 Extract Archived 10 mins No impact. working, and
installed for conversion
.TAR files. last call
(considering last call recording
recording was
was archived during
archived.
decommissioning of the
server).
4. Extract all archived .TAR files
(Note: only uncorrupted files
can be extracted).

2 Convert archived 1. Convert from the command line 1 day No Impact. Completion is
recordings to as administrator and from the dependent on
playable format Desktop/PC where Verint the size recorded
without installing Playback Software was file. Desktop/PC
Playback software installed. where Verint
from Verint. Playback

4
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Software was
2. Run the following command:
installed is
needed to
cd [Path to the Media Encoder
convert
application file]
recordings to
CommandLineConvertor
playable format
[inputFileName]
with Verint
[outputFileName]
Playback
Software.
1. Test converted files on a
PC/Desktop where Verint
3 Testing Playback Software was not 5-10 mins No Impact.

installed.