Prasad Bhagat

prasad.bhagat27219192@gmail.com
+91 6302340133

CAREER OBJECTIVE
Looking for a challenging role so that I can use my skills and capabilities through sincere
Dedication and hard work for successful career.
WORK EXPERIENCE

Feb-5-2018 to Feb-1-2020
Mindtree Limited Hyderabad.
Role: Senior Customer service Representative / Quality analyst

Roles and Responsibilities:

Microsoft is the client and I am responsible for supporting the Microsoft Azure customers
around the globe.
I used to provide support to the clients over phone calls, emails, chats and over remote
desktop
regarding Microsoft Azure subscription and billing issues.
Considering my performance, I was promoted to Quality team.
As a quality analyst, I was responsible for reviewing the tickets which was handled by
Microsoft
engineers and I am responsible to provide feedback to the engineers to ensure they provide
best customer experience.

Aug-2016 - May-2017
Etisalat Authorized SMB partner ARIT general trading L.L.C in Dubai.
Role: Senior customer Sales Representative

Roles and Responsibilities:

Proper order processing of new connections, Wi-Fi services, business plans and mobile devices.

Interaction with the customers of the company to provide them with information to address
inquiries regarding products and services.

Resolve any customer complaints. Provide products and services information to assist
customers in Making a decision about a product for buying.
Also help in generating sales leads. Answering telephone calls and assist. Customers who have
outage or other service problems.
Jul-2014 - Jul-2015​ ​Insta Tech Help
Role​: ​Senior Customer Sales executive

Roles and Responsibilities:

Insta tech help was the client and I was responsible for properly redirecting inbound and
outbound calls in phone queues to improve calls​ ​Flow.

Lead the team of customer sales representatives to increase service center profitability.
Trained staff on how to improve customer interaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.
Worked with upper management​ ​to ensure appropriate changes were made to improve
customer Satisfaction.

Collected customer feedback and made changes to​ ​Exceed customer satisfaction goals.

Mar-2012 - Oct-2013​ ​Wipro PVT. LTD Pune.

Role: Senior Customer care executive.

Roles and Responsibilities:

Worked for Telstra Corporation process as an officer in which ​I ​provided accurate and
appropriate information in response to Customer inquiries.

Worked on several tools like Citrix, Vas, Macrobo.

Collected customer feedback and make changes in the process to exceed customer.

EDUCATION DETAILS
Degree/Course Percentage/CGPA Year of Passing

Bachelor of Science
Shri Venkateshwara University, Shri 67% 2014
Venkateshwara University

SSC
Maharashtra board. ​46.46% 2007

HSC
Maharashtra board. ​47%. 2010

Diploma in Hardware & Networking

Queen marry technical institute, Pune A grade % 2008
ACHIEVEMENT
Promoted to Quality team within in six months for the best performance in the team.

HOBBIES
Bike riding, Dancing, and adventure.

PERSONAL DETAILS
Address Shri krishna colony no 3, kokne nagar, kalewadi,pimpri
Pune, Maharashtra, 411017
Gender Male
Nationality Indian
Marital Status Single
Languages Known English, Hindi, Marathi.

DECLARATION
I hereby declare that all the details furnished here are true to the best of my knowledge and
Belief.

Prasad Bhagat