Day 1 IT Enablement Laptop User Guide

– COVID 19

HSDI Infrastructure and Support

Prepared by: IT Infrastructure Delivery, Client Services, India

Date: 7 Aug 2020

Version: 1.0

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IT KIT Contents:
1. Laptop with Charger
2. Laptop bag

Prerequisites before login to Laptop

 Using HSBC system requires an internet connection with unlimited data with
minimum 30 mbps speed at last mile. This can be either through Wi-Fi or a
wired network connection.

 Usage of mobile tethering connectivity devices is not recommended as they

may not provide strong connectivity through mobile hot-spot for system
access.

 BitLocker PIN – This will be shared during IT Orientation session individually

 Windows initial password - This will be shared by HSBC Entity Line Manager
(Entity Line manager will receive password notification from below email ID
#CAT_D1IM catd1im@us.hsbc.com)

 Passcode - Please follow below mentioned IVR path to get passcode, this will
allow to get one-time passcode at a time, repeat the same steps 3 times to
generate 3 passcodes

Call Global IT Helpdesk: +91 40 66991200 (As mentioned above, call 3 times
choosing the exact below mentioned menu options to get 3 different passcodes that
you would need). Please pay attention to the IVR automated message to fully
understand your Alpha-Numeric passcode that may contain special characters as well.

1. Enter Staff ID
2. Press Option 3 - If you are calling to report service outage, access issues on
accounts or services which worked previously or any other Technical queries, Press 3
3. Press Option 4 - For connectivity via VPN, Citrix or assistance on any VDI
applications, Press 4
4. Press Option 1 - Please select one of the following options for issues related to RSA
SecurID PIN Reset or One Time Passcode Press 1
5. Enter authentication details

Press 1 for one-time temporary token

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BitLocker authentication

Steps to be followed to use IT equipment;

 Connect laptop charger to power socket and connect to your laptop
 Power on your Laptop.
 Now you can see BitLocker login screen.

 Please enter BitLocker pin shared by line manager and press Enter.
 Post successful authentication on BitLocker, Laptop will load OS and you will be
on below screen.

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Cisco AnyConnect VPN authentication
 Once you see above screen
 Press  Ctrl+Alt+Delete
 You will see below screen

 Click on the Network sign-in icon marked in red, this will open the Cisco
AnyConnect icon displaying “Connecting, please wait……” message as per
below snapshot.

 Wait for few seconds to open Cisco AnyConnect Secure Mobility Client as
shown below.

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 Drop down network list and select your Wi-Fi network/broadband network

 Enter your Wi-Fi/boradband password in Key text box as shown below and
click OK

 You will be connected to WiFi network and then will connect to IN VPN
 You will be prompted to enter User name and passcode as below

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 Please enter your 8 digit PeopleSoft ID in username
 Passcode : 8 digit code which you have collected from IVR
 Please enter the 1st passcode (out of 3 passcodes) and click on OK
 It will prompt to set up 6-8 digit pin as per below. (You can setup numeric PIN
of your choice i.e. 1234567 or 7654321 and should not start with 0), please
memories this PIN for future authentication.

 Enter passcode (6-8 digit pin followed by 2nd passcode received from IVR)

 Click on Continue
 You will be prompt again for Username and Passcode

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  Enter 8 digit PSID in username and passcode (6-8 digit PIN followed by 3rd
passcode collected from IVR )
 Click on Accept to connect VPN

Windows authentication
 Post successful Login to VPN you will now have to login to Windows
 You will now be prompted to enter User name and password as below

 Enter your 8 digit PeopleSoft id in user name prompt window

 Windows password – Password shared by Line Manager

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After successful login to Windows please wait for 2-3 mins to load all policies and
services.

Note:

 Your RSA token passcode will expire after 24 hours of issuance.

 Please ensure you complete Remote Working course within 24 hours of RSA
token issuance
 Path to login to My Learning is: HSBC home page Tools  HR Direct 
Learning  My Learning
 Remote Working Course - ELE050920131804AK
 Post Remote working training please ensure you share certificate id with
hbeu_remote_access_management@noexternalmail.hsbc.com
 Failure to share certificate id will result revoking remote access.

Activating RSA soft token on your smart phone

Steps to be followed to download and activate the RSA App on your

Personal IOS / Android device

Step 1:

Search for ‘RSA’ in the app store for iPhone or Play Store for Android Phone and
select ‘RSA SecurID Software Token’ to download the application and follow
below mentioned steps for installing and configuring the application.

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Step 2:

Read and accept the license agreement

A welcome page will be displayed on your personal device

Step 3:

On your laptop, log in to the RSA Token Portal using your Employee ID and Windows
logon and follow the on screen instructions to generate your QR Code
Link - https://rsatokenportal.systems.uk.hsbc/RSATokenPortal/login

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Click on below logo as per your mobile OS to generate QR code.

Step 4:

Tap the + at the bottom left and tap Scan QR Code in the RSA application

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Step 5:

You will need to ensure you allow the RSA Token app to access your camera

Follow the instructions on the online portal to generate a QR Code and hold your
camera to the screen to scan this.

After you have scanned the QR code, you will be required to input your PIN which
you set during VPN login via your laptop.

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Step 6:

Enter PIN (6-8 digit PIN which was set up initially) on above screen to generate
passcode for login to VPN on next day or 2nd time.
Step 7:

Launch the application "Cisco Any Connect Secure Mobility Client"

Step 8:

Proceed to enter your PeopleSoft id as user name and the passcode will be displayed
on your RSA App.

You can change PIN by login to the RSA Self-Service Console portal and set the numeric
PIN only - https://gbv00075.systems.uk.hsbc:7004/console-selfservice/SelfService.do

Login with user name (your PSID) and windows password

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Basic applications and shortcuts on your Laptop
 You will find below default applications installed on your system.

1. Microsoft Office 2016 (Outlook/Word/Excel/PowerPoint)

2. Adobe Reader (PDF)
3. Cisco Jabber – It is a collaborative tool that combines Instant Messaging,
Voice, Video and Conference call functionalities into a single application.
4. Zoom – Communication tool providing video, audio and web
conferencing capabilities from within a single platform. Zoom allows
users to host and join meetings from desktops, mobile devices and
meeting rooms.
5. MS Teams - Digital hub for teamwork, bringing together conversations
and content collaboration across devices. Access will be provisioned
within 15 days.
6. Service Now shortcut – Technology Portal, for raising Incidents, Software
installations and Hardware procurement request as well as self-help
articles.

In case of any help or query on VPN/Windows login, please call on IT Helpdesk no -

+914066991200

 Queries related to Software installations and any access related issues, please write to
Technology support – technology.support.hti@hsbc.co.in

 Queries related to IT Assets and Hardware issues, please write to

IT Asset management – Itasset.management.hti@hsbc.co.in

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Frequently Asked Questions
Login issues:

1) How can I get BitLocker PIN?

 PIN will be shared by line manager or in IT Induction program.

2) How can I get my Windows password for the 1st time login?
 Please connect with your HSBC line manager for windows initial password.

3) How I can authenticate on VPN (Cisco AnyConnect) for the 1st time?

 Please call on IVR for RSA one-time passcode.

Remote Working Course:

1) Where do I find my learnings for Remote Working course?
 Please open Internet Explorer, it will open HSBC Home Page  Tools  HR
Direct  Learning  My Learning and search for Remote Working Course or
Search with course code  ELE050920131804AK

RSA Soft token and Passcode:

1) How do I configure RSA Soft Token on my mobile device?
 Please refer RSA Soft Token Service Now link for the same.
2) What if mobile is down and unable to generate passcode?
 Please call on HSBC IT Helpdesk no +91 40 66991200 for one-time passcode to
login.

Software Installation on Laptop:

1) How do I get new applications installed on Laptop?
 Associate has to request new applications from Service Now
 Email notification will be received once request is processed and completed
 Refer step by step instructions to install application from Software Center.
 Before raising any incident for software installation failure from software center, please
ensure to reinitiate software installation in sometime.

How to Reach IT Helpdesk and raise an Incident:

1) What is the HSBC IT Helpdesk no?
 User can call on HSBC IT Helpdesk no from mobile  +91 40 66991200 to raise an
Incident.

2) How do I raise an incident from Laptop?

 You can also raise an incident through Service Now and refer step by step instructions
from  Express Ticket Transfer.

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